By Debbie Carson, Associate Editor Hoteliers at different properties will invariably have different requirements and priorities when it comes to PMS buying considerations. That said, there are a number of expectations that hoteliers across the board are […]
One of hotelier’s greatest challenges lies in providing guests with a better and more personal shopping experience, increasing their likelihood to convert. Hoteliers have long sought a solution that enables them to serve both known […]
By Jeff Zabin, Managing Editor Hoteliers today face a number of formidable challenges, from the rapid ascent of Airbnb to the onerous pricing structures inflicted by the OTAs. Increasingly, these challenges are impinging on revenues […]
Located along the pristine beaches of New Providence in the Bahamas, the Grand Hyatt Baha Mar, with a whopping 1,800 contemporary bedrooms, is the flagship hotel property at the Baha Mar resort. Originally, Baha Mar […]
By Debbie Carson, Associate Editor With POS systems accounting for the largest portion of the budget for hotel restaurant IT investments, there is no shortage of related solution providers vying for the attention of prospective […]
Billed as North America’s only Data Summit for the entire Travel Industry. Powerful keynotes along with high-level insights in data, analytics, RM, marketing and product development guarantee you will walk away with actionable insights and […]
In today’s hypercompetitive, ever-changing marketplace, top-performing hotels depend on the advanced platform capabilities of a next-generation Property Management System (PMS). This solution allows hoteliers to do what they do best: deliver superior guest experiences and […]
By Jeff Zabin, Managing Editor Until recently, the idea of a revenue manager gazing into a crystal ball in the form of a revenue management dashboard and quickly generating precise demand forecasts for every night […]
Marriott recognized the growing popularity of text messaging when it launched the Mobile Requests feature on the Marriott Mobile app in 2015, enabling guests to chat directly with hotel associates. Since then, 2.5 million requests […]
By Jeff Zabin, Managing Editor Making the business case for upgrading PMS capabilities means projecting the likely return on investment. In projecting ROI, the first question hoteliers should ask is: To what extent will the […]
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