By Jeff Zabin, Managing Editor Guest Experience Management encompasses virtually all facets of hotel strategy and operations as well as multiple technology platforms. The following are a few of the key concepts that hoteliers should keep […]
By Jeff Zabin, Managing Editor Every hotelier wants to improve their revenue management capabilities. What not every hotelier may realize, however, is that doing so means more than just implementing the right technology solution and […]
By Jeff Zabin, Managing Editor Let’s face it: Guest Experience Management (GEM) is not a one-off initiative that, once implemented, can be checked off a to-do list. A hotel executive or general manager cannot simply […]
By Jeff Zabin, Managing Editor When it comes to upgrading their revenue management capabilities, hoteliers want to know: Which solution is the right solution? The answer, of course, is: It depends. By asking the right questions, […]
By Jeff Zabin, Managing Editor Customer Experience Management (CEM) has become the focal point of practically every customer-facing business today. Top-performing companies view CEM as a key point of competitive differentiation. These companies work tirelessly […]
By Jeff Zabin, Managing Editor Advanced revenue management tactics have become an everyday fixture across multiple industries. Surge pricing is a core feature of ridesharing services like Uber and Lyft. When demand is higher, transportation […]
By Jeff Zabin, Managing Editor When it comes to next-generation technologies, resort and hotel operators often focus on property management systems, channel management and reservations solutions, booking engines, and revenue management capabilities – as, of course, […]
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