Viewpoints

Guest Experience Management: The Key to Competing in Today’s Market Environment

By Jeff Zabin, Managing Editor Customer Experience Management (CEM) has become the focal point of practically every customer-facing business today. Top-performing companies view CEM as a key point of competitive differentiation. These companies work tirelessly […]

Market Research

Hotel Guest Experience Management: New Research Offers Roadmap for Success

Starfleet Research, the leading provider of best practices IT research and recommendations for the hospitality industry, today announced the release of The 2017 Smart Decision Guide to Hotel Guest Experience Management. It is currently available for […]

Revenue Management

Selling the Right Space at the Right Price at the Right Time to the Right Guest

By Jeff Zabin, Managing Editor Advanced revenue management tactics have become an everyday fixture across multiple industries. Surge pricing is a core feature of ridesharing services like Uber and Lyft. When demand is higher, transportation […]

POS Solutions

Food for Thought: Time to Upgrade Your Hotel’s Restaurant Technologies?

By Jeff Zabin, Managing Editor When it comes to next-generation technologies, resort and hotel operators often focus on property management systems, channel management and reservations solutions, booking engines, and revenue management capabilities – as, of course, […]