Guest Experience Management

Hilton’s Digital Key Installs Approach 2,500 Hotels

Hilton has almost 400,000 hotel rooms worldwide. And soon, Hilton Honors guests will be able to open their doors at thousands of hotels with Digital Key technology, according to a spokesperson for the brand. Diamond, […]


Shilo Inns Selects SkyTouch Hotel OS

According to a company announcement, Shilo Inns, a mid-priced hotel chain operating 31 hotels predominantly on the west coast of the United States, and SkyTouch Technology, a premier hotel property management system (PMS) provider, have […]

Channel Management

Avvio to Launch Direct Booking Platform Powered by Artificial Intelligence

Avvio has announced the launch of Allora, which it bills as the world’s first direct booking platform powered by artificial intelligence (AI). The platform is scheduled to launch in October. According to a company spokesperson, […]

Solution Provider News

Pegasus Solutions Completes Migration to New Data Center

Pegasus Solutions has completed migration to its new data center, vastly improving the company’s capabilities in terms of the performance, reliability and security of its reservation and distribution systems. The Pegasus offering combines a highly scalable […]


Guest Experience Management: How Well Do You Know Your Guests?

By Jeff Zabin, Managing Editor Guest Experience Management encompasses virtually all facets of hotel strategy and operations as well as multiple technology platforms. The following are a few of the key concepts that hoteliers should keep […]

Guest-Facing Technologies

The Granbell Hotel Gains Space-age Concierge Capabilities with New Chatbot Platform

The Granbell Hotel is a cheerful boutique property, located next to Shibuya Station in Tokyo, Japan, that has space-age concierge capabilities. That’s thanks to a newly-deployed chatbot platform, called Bebot. The artificial intelligence (AI) -driven engine, the first of […]


Event: HITEC Houston – June 18-21, 2018

Billed as the world’s largest hospitality technology show, The Hospitality Industry Technology Exposition and Conference (HITEC®) is scheduled to take place June 18 – 21, 2018 at the George R. Brown Convention Center in Houston, Texas. “Produced by […]