AI / Robots

How Artificial Intelligence Can Help Hotels Meet (and Exceed) Guest Expectations

By Jeff Zabin, Managing Editor Note: This article is adapted from the new Starfleet Research study How Artificial Intelligence Enhances the Guest Experience. It is currently available for complimentary access, courtesy of Oracle Hospitality. Hotels […]


Rainmaker Expands Its Profit Optimization Product Suite Into the Middle East

The combination of declining revenues and rising costs are negatively impacting profit per room at hotels across the Middle East. According to the latest tracking data from HotStats, full-service hotels in the region have seen GOPPAR slide by […]

Property Management Systems

Why Smart Hoteliers Are Investing in Next-Generation PMS Capabilities

By Jeff Zabin, Managing Editor Guests have always expected star treatment, particularly from hotels in upscale categories. Today those expectations are through the roof. This is evidenced by the fact that guests now expect a […]

duetto, revenue management

Firmdale Hotels Selects Duetto For Revenue Strategy

Boutique hotel group Firmdale Hotels has partnered with Duetto, hospitality’s only Revenue Strategy Platform, to drive revenue and growth across its exclusive Kit Kemp-designed portfolio of 10 properties in London and New York. Firmdale Hotels is privately owned […]