The Ranch at Laguna Beach Implements Smartconcierge Ivy to Enhance the Guest Experience

Sponsored Success Story

Go Moment™, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today welcomed The Ranch at Laguna Beach as the latest client to implement its award-winning smartconcierge, Ivy.
7.11.2019

Located south of Los Angeles, The Ranch at Laguna Beach in breathtaking Laguna Beach has 97 coastal ranch-style guest rooms and suites, an acclaimed restaurant serving seasonal handcrafted food and drink, meeting and event facilities, nine-hole golf course, as well as waterfront spa and wellness center. The property is top-rated and is the recipient of many awards and accolades including Architectural Digest’s Top 18 New Hotels of 2016. As part of the hotel’s commitment to sustainability, The Ranch at Laguna Beach has an onsite garden that provides fresh produce for the bar and dining programs. At half an acre, it’s the largest organic garden in town.

Go Moment, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today welcomed The Ranch at Laguna Beach as the latest client to implement its award-winning smartconcierge, Ivy®.

Ivy is designed to communicate with guests and provide them with personalized and near-instant service through texting. The advanced smartconcierge uses guest intelligence data to understand behaviors and responds naturally to questions for guest service, housekeeping, F&B service, and anything that would typically be addressed to the front desk. Ivy’s technology is so intuitive that guests feel as if they are messaging with a real hotel staff member. At its heart, the AI-powered solution was developed as a hybrid model, automating activities that give your staff more time to engage with guests.

“Since adding Ivy to our team, we’ve seen outstanding results not only in guest service feedback and operational efficiency, but also as a revenue generator,” says Christopher Wylie, Rooms Division Director at The Ranch at Laguna Beach. “We’re thrilled with the ease of use and new opportunities Ivy provides. A guest on the golf course can ask for towels and have them waiting when he returns to his room. The simple questions our staff would previously have to handle one at a time, Ivy can answer in seconds, giving our employees more time to focus on more complex requests and the attentive service that guests appreciate.”

Does your company have a success story it would like to share with our readers? If so, we invite you to review our editorial guidelines and submit your case study for publishing consideration.

Featured ebook