Viewpoints

Key Features for Hoteliers to Look for in a Guest Messaging App

Travel numbers are finally begin to improve. But that doesn’t mean that hotel budgets shouldn’t continue to be kept as low as possible. This means limiting labor costs and introducing automation wherever possible. The concern […]

Viewpoints

Why Your Hotel’s Call Center is Your Brand’s First Impression

In today’s consumer world, a brand’s image carries as much weight as the brand’s service. Without branding, there would be no sure-fire way to differentiate yourself from your immediate competition. Imagine shopping for groceries in […]