Mukund Mohan has been a hospitality technology professional for more than 28 years. He joined Infor Hospitality in 2010 as Vice President of Product Strategy. Before joining Infor, Mohan worked at MICROS where he held […]
At the height of the pandemic, Millennium Hospitality Management Group set out to find an enterprise accounting system that would analyze data and key performance indicators better and ensure that its teams remained focused on […]
The pent-up demand for leisure travel has materialized this summer as we all contend with a staggered reopening. But come autumn, we’ll hopefully (granted, the surging Delta variant is causing some trepidation) all be “back […]
The results of the new 2021 Property Management System Survey of Hotel Executives study, conducted by the Hotel Operations research team through phone and web survey during Q2 2021, shows that the property management system […]
Hospitality will always be defined by the interactions between frontline associates and hotel guests, which is why face-to-face training and onboarding has always been favored by the industry. Today, as the nation begins down the […]
Hotel technology solution provider SHR, Sceptre Hospitality Resources, has teamed up with Google to provide its clients with the search giant’s newest product, Free Booking Links. Free Booking Links appear organically in Google search results […]
ROAR for Good, a leading hotel technology company for workplace safety, has launched with new properties in Illinois, Texas, and Florida. The company has experienced its highest 60-day period of technology deployments to-date — a […]
Finding dedicated workers and retaining them once they are trained has always been a challenge for hospitality, but in the current economic and social climate there is no time to waste on retraining workers only […]
When you think of call centers, your first thoughts may be of elevator music hold tunes, generic pre-recorded dial-in options, and of course, insincere agents. When it comes to properly trained hotel call centers, that could not […]
Travelers in the United States, United Kingdom and Australia will not be accepting of dropped standards in their hotel accommodation, in spite of the challenges faced by the hotel industry over the past year, new […]
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