First Hotels has launched a new loyalty platform for its First Member program, selecting Loyco as its technology partner in a move designed to strengthen direct guest relationships and modernize the chain’s digital infrastructure. The […]
In the age of instant reviews and AI-driven travel planning, a hotel’s reputation is built, or broken, long before a guest reaches the front desk. Today’s travelers expect friction-free experiences from the moment they search […]
Choice Hotels is implementing the next phase of a technology strategy the company has been building for more than a decade: move core systems to the cloud, standardize tools across a large franchise network and […]
For most of the history of television advertising, hotels and resorts either had the budget for it or they didn’t. Production costs were high, media buys were structured for large national advertisers, and the targeting […]
The hospitality industry likes to talk about sustainability as if it were a breakthrough. What’s actually happening is long overdue: eco-friendly technology is finally being pulled out of marketing decks and forced into the operational […]
Luxury hotels have spent years refining the balance between service and scale. Now, a growing number are testing whether artificial intelligence can help manage that balance more effectively without diminishing the human element that defines […]
Mews, the operating system for hospitality, has launched Mews Business Intelligence (Mews BI), a native data and analytics product delivering instant, actionable AI-insights for hoteliers. Built directly into the Mews operating system, Mews BI gives […]
American hotel group Marc & Rose Hospitality has reported a 15% year-on-year increase in F&B revenues across two of its properties, following its partnership with IRIS, the global market leader in digital F&B and guest […]
The in-room television has always served as a kind of mirror. For decades, it reflected what the industry believed guests wanted: a standard cable lineup, a looping channel of hotel information, and perhaps a reminder […]
SiteMinder, the world’s leading hotel commerce platform, has announced new platform capabilities and partnerships designed to extend hotel distribution into the AI era. Connecting 53,000 hotels across 150 countries to the channels where travelers search […]
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