Every hotelier knows the uneasy math of online travel agencies. OTAs bring visibility a property could rarely buy on its own, which is genuinely valuable for niche or resource-constrained hotels. But that visibility comes at […]
Walk into most independent hotels at two in the morning and you will find one person at the front desk, or no one at all. The night audit that used to justify that overnight shift […]
Industry research keeps confirming the same trend: AI adoption in hospitality is accelerating fast. A 2025 study by h2c GmbH, conducted with Cloudbeds and Apaleo across 171 hotel chains and more than 11,000 properties, found […]
Hotel guests increasingly expect premium food-and-beverage experiences whenever and wherever they want them. Whether arriving late at night, departing before sunrise, working from a lobby lounge, attending a conference or relaxing in a resort common […]
The hospitality technology industry arrived in San Antonio last week with more than another year’s worth of product updates. At HITEC 2026, the larger message was that hotel technology is becoming more operationally connected, more […]
For hotels, coffee has become far more than a beverage. It is often one of the first experiences guests have each day and one of the last impressions they take with them before checking out. […]
Coffee has evolved far beyond a supporting beverage category. For many hotels, restaurants, casinos, airports and foodservice operators, premium coffee programs have become important drivers of guest satisfaction, brand differentiation and profitability. Yet delivering consistently […]
As luxury hospitality brands increasingly look beyond reservations and transactions to build lasting guest loyalty, the industry is moving toward more persistent, membership-driven guest relationships. As hotels and other operators seek to unify the systems […]
Marriott International this week entered the rapidly evolving market for AI-powered travel discovery with the launch of Ask Bonvoy™, a conversational search experience designed to help travelers explore the company’s global portfolio using natural language […]
One of the more interesting questions facing foodservice operators today is whether every food program actually requires a traditional kitchen. Hotels want to offer quality meals around the clock without staffing a full back-of-house operation. […]
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