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Top Stories - 11.13.2021

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Hyatt Becomes First Hotel Brand to Offer Digital Room Keys in Apple Wallet on iPhone and Apple Watch

Hyatt Becomes First Hotel Brand to Offer Digital Room Keys in Apple Wallet on iPhone and Apple Watch
In a first for the hotel industry, Hyatt Hotels has introduced room keys in Apple Wallet across the first six participating U.S. hotels: Andaz Maui at Wailea Resort, Hyatt Centric Key West Resort & Spa, Hyatt House Chicago/West Loop-Fulton Market, Hyatt House Dallas/Richardson, Hyatt Place Fremont/Silicon Valley and Hyatt Regency Long Beach. The technology is expected to be rolled out …

Improving Your Hotel Technology Stack Means First Evaluating Your Human Stack

Improving Your Hotel Technology Stack Means First Evaluating Your Human Stack
The pandemic has made it abundantly clear that technology represents the key to long-term profitability for hotels. The adaptation of both FOH and BOH technologies serve to improve guest satisfaction while helping to reduce labor costs and make more data-driven decisions. Aside from the pain of implementation and a blooming SaaS expense, this is a big win-win situation for the …

It’s Time that Independent Hotels Budget for a Future-Proof Property Management System

It’s Time that Independent Hotels Budget for a Future-Proof Property Management System
Finding ways to justify the cost of new technology can be a challenge in today’s current environment, but many hoteliers are relying on it throughout the pandemic to improve operations, interact with guests, train workers, and increase revenue. With 2022 in sight, the rest of the industry is taking stock of the most valuable technology innovations that were successfully put …

How Technology Can Help Hoteliers Overcome the Labor Shortage Problem

How Technology Can Help Hoteliers Overcome the Labor Shortage Problem
Technology has emerged as a pivotal force in hospitality, but can it save the hotel industry from the labor crisis? Americans are making up for lost vacation time and corporate travel has picked up at a rapid pace, with U.S. hotels surpassing pre-pandemic performance levels. Despite a rebound of travel, hotels are still facing a massive hurdle: they are struggling …

Getting to a Hotel Operations Platform that Makes It Easy for Frontline Staff to Complete Tasks Across Departments

Getting to a Hotel Operations Platform that Makes It Easy for Frontline Staff to Complete Tasks Across Departments
Last month's Hospitality Industry Technology Exposition & Conference (HITEC) event was fraught with obstacles that hindered it from achieving the highs of its pre-Covid outings. It competed for attendees with the Lodging Conference held concurrently over in Phoenix; there were still lingering fears over the Delta variant spiking in Texas; and perhaps the greatest concern is that many technology vendors, …

Hilton Opens the Door to Its New Digital Key Sharing Technology

Hilton Opens the Door to Its New Digital Key Sharing Technology
Hilton has unveiled a series of technology innovations designed to enhance the guest experience across the company’s 18 hotel brands. In a first for a major hospitality company, a new technology-enabled capability, dubbed Digital Key Share, will allow more than one guest to have access to their room’s digital key, which turns the Hilton Honors app on their smartphones into …
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The Little Nell Taps NMG Network to Launch Its Exclusive Omnichannel Entertainment Platform for Hotel Guests

The Little Nell Taps NMG Network to Launch Its Exclusive Omnichannel Entertainment Platform for Hotel Guests
NMG Network, the leading creator of custom media programs for luxury and leisure travel, hospitality and premium residential partners, is heading to the mountains of Colorado for the first time, pairing up with The Little Nell to launch an exclusive new omnichannel entertainment platform for the iconic five-star hotel in early 2022. The bespoke custom publishing program will expand the …

EasyWay Launches Guest Sentiment Feature to Improve Personalization and Enhance the Hotel Guest Experience

EasyWay Launches Guest Sentiment Feature to Improve Personalization and Enhance the Hotel Guest Experience
EasyWay - the premier end-to-end contactless guest journey platform for hotels - has taken hotel personalization to a new level with the launch of a rich Guest Sentiment feature. EasyWay Guest Sentiment uses machine learning to detect and track guests' feelings and emotions by analyzing words, phrases and emojis used within messages throughout the guest journey. The multilingual tool works …

Voice AI Technology to Increase as Hotel Operators Prepare for Upsurge in Guest Requests, According to NLX

Voice AI Technology to Increase as Hotel Operators Prepare for Upsurge in Guest Requests, According to NLX
As hotel occupancy levels climb back towards pre-pandemic levels, the sector is turning to AI technology as it faces challenges to fill contact center and customer service vacancies, while bracing itself for a significant increase in call center contacts and customer service requests, according to conversational AI specialist NLX. Conversational AI technology is being deployed to navigate potential customer service …

Spotlight Interview: Linda Pouliot, Co-Founder and CEO of Dishcraft Robotics

Spotlight Interview: Linda Pouliot, Co-Founder and CEO of Dishcraft Robotics
Linda Pouliot is the co-founder and CEO of Dishcraft Robotics. Serving the hospitality industry, including hotels and resorts, the company's robotic solution delivers significant improvements over traditional ware washing. Currently, Dishcraft serves the San Francisco Bay Area, with plans to expand to several new cities in 2022. Linda Pouliot has a long track record of success as a serial entrepreneur specializing …

Hotel Engine Raises $65 Million to Rev Up Its Global Network of Lodging Partners

Hotel Engine Raises $65 Million to Rev Up Its Global Network of Lodging Partners
Travel technology solution provider Hotel Engine has reportedly raised $65 million in a Series B round at a $1.3 billion valuation, which is nearly nine times higher than the $150 million valuation the Denver-based startup achieved when it raised $16 million in a Series A round in 2019. Investors include San Francisco-based Telescope Partners, which led the funding round. Other …

Curator Hotel & Resort Collection Selects Silverware as a Preferred Provider of POS, Mobile Ordering and Digital Dining Solutions

Curator Hotel & Resort Collection Selects Silverware as a Preferred Provider of POS, Mobile Ordering and Digital Dining Solutions
Silverware has partnered with Curator Hotel & Resort Collection, enabling hotels in the Collection to use Silverware’s point-of-sale, mobile ordering, and contactless guest-facing digital solutions. Hoteliers within Curator can deploy these technologies to elevate their guests’ dining experiences, improve speed of service, increase check averages, boost operational efficiencies, and keep guests and staff safe. Silverware POS solutions drive efficiency and …

Spotlight Interview: Chris Silcock, Executive Vice President and Chief Commercial Officer for Hilton

Spotlight Interview: Chris Silcock, Executive Vice President and Chief Commercial Officer for Hilton
Chris Silcock is Executive Vice President and Chief Commercial Officer for Hilton, a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,700 properties and more than 1 million rooms, in 122 countries and territories. There he leads the company’s global Commercial team including sales, revenue management, distribution, enterprise data and analytics, marketing, and customer engagement, …
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