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Top Stories - 9.24.2020

Adding Some Hospitality to the Next Normal of Videoconferencing

Adding Some Hospitality to the Next Normal of Videoconferencing
Are you sick of videoconferencing yet? As an immediate salve for the need to physically distance and work remotely in order to prevent COVID-19 from spreading, products like Zoom, Google Meets, Skype and Microsoft Teams have replaced nearly everything from one-on-one meetings to tradeshows. Given its success and convenience as well as the perpetually looming threat of a second wave, …

Wyndham Launches New Mobile App with Touchless Features to Help Ensure Guest Safety and Enhance the Guest Experience

Wyndham Launches New Mobile App with Touchless Features to Help Ensure Guest Safety and Enhance the Guest Experience
Wyndham Hotels & Resorts, which ranks as the world's largest hotel franchising company with more than 9,000 hotels across approximately 90 countries, has launched its new mobile app for iOS and Android, combining best-in-class design with "personal experiences" and account management capabilities. While a number of upscale hotel chains have launched their own upgraded apps in recent months to help …

The Peninsula Hotels Implements New Enterprise Platform from Shiji Group to Manage Its Core Operations

The Peninsula Hotels Implements New Enterprise Platform from Shiji Group to Manage Its Core Operations
The Peninsula Hotels is the latest international hotel brand to implement new platform capabilities to manage its core operations. Last week, the company inked a deal with Shiji Group, an Alibaba-backed Chinese conglomerate that operates more 70 subsidiaries and brands offering technology platforms and solutions for the hotel, retail, food service, and entertainment industries, to provide the Shanghai-based hotel group …

Dutch Hotel Brand CitizenM Launches a Technology-enabled "Corporate Subscription" Plan

Dutch Hotel Brand CitizenM Launches a Technology-enabled "Corporate Subscription" Plan
In response to a global pandemic that has largely done away with that quaint notion of "traditional office" and "traditional office worker," citizenM (the name comes from “mobile citizens”) has launched its new "global passport" program. The idea is that, today, office workers can work and live anywhere. The idea, also, of course, is to find creative ways to generate …

The Pandemic Brings the Need for Hotel Payment Efficiency Into Sharp Focus

The Pandemic Brings the Need for Hotel Payment Efficiency Into Sharp Focus
The hardships of the pandemic continue to play out for hotels in numerous ways, one of the most jarring being the need for a huge amount of additional labor within various operations. Much has been said about how housekeeping protocols are more intensive, but what about all the smaller tasks that must now be completed by the restaurant, security and …

Hyatt Hotels Partners with Amazon Halo for Its Exhale Wellness Brand

Hyatt Hotels Partners with Amazon Halo for Its Exhale Wellness Brand
Hyatt Hotels Corporation's Exhale brand is partnering with Amazon Halo. Exhale will use the new technology to provide personal wellness insights and offer its members ways to improve their everyday health. Powered by a mobile app and accompanying wristband, the newly launched Amazon Halo service combines science-backed tools and Exhale’s streaming video platform, Exhale On Demand, giving users and Exhale members …
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Mandarin Oriental Hotel Group Deploys Real-Time, Two-Way Integration with Help from Infor and Glowing

Mandarin Oriental Hotel Group Deploys Real-Time, Two-Way Integration with Help from Infor and Glowing
Infor, a provider of business cloud software specialized by industry, including hospitality, and Glowing, Inc., a provider of hospitality digital messaging and engagement, have completed a successfully deployment with Mandarin Oriental Hotel Group. The project encompassed a real-time, two-way integration between Infor HMS, a leading hotel property management system built for the cloud with the flexibility, security, efficiency, and mobile …

YOTEL Boston Deploys Autonomous Disinfection Robots to Reinforce Guest Safety

YOTEL Boston Deploys Autonomous Disinfection Robots to Reinforce Guest Safety
Located in Boston’s Seaport District and inspired by first-class airline travel, YOTEL Boston features 326 smartly designed cabins and a technology-driven guest experience, including self-check-ins with airline-style kiosks and select room service and amenity deliveries via YO2D2, the hotel’s friendly resident robot. Having recently reopened its doors this summer, YOTEL Boston has welcomed Vi-YO-Let to the team in partnership with …

Prince Waikiki Selects Cendyn to Power Its Revenue Management and Business Intelligence Capabilities

Prince Waikiki Selects Cendyn to Power Its Revenue Management and Business Intelligence Capabilities
Prince Waikiki has selected rainmaker and revintel from Cendyn, the leading innovator in CRM, sales, and revenue strategy for the hospitality industry, to power revenue management and business intelligence for their premier resort in Hawaii. Located in Honolulu's heart, Prince Waikiki features 563 guest rooms, 33 luxury suites, top-rated restaurants, and nearly 20,000 sq. ft. of event space on Ala …

SilverWare POS Launches In-Seat Contactless Ordering and Payments Platform to Enhance the Hotel Guest Dining Experience and Up Check Averages

SilverWare POS Launches In-Seat Contactless Ordering and Payments Platform to Enhance the Hotel Guest Dining Experience and Up Check Averages
SilverWare POS has purpose-built a new, customizable, mobile in-seat ordering, tipping and payment platform that gives restaurant patrons touch free control over their dining experiences while enabling operators to speed table turns and increase check averages. Guests scan a tableside QR code to upload a digital menu, order meals, split the check, add a tip, and pay via their personal …

OhWaiter Launches Text Messaging-Based Ordering and Payment Solution to Help Hotel Restaurants and Room Service Improve the Guest Experience

OhWaiter Launches Text Messaging-Based Ordering and Payment Solution to Help Hotel Restaurants and Room Service Improve the Guest Experience
Hospitality technology solution provider OhWaiter has launched its new text messaging platform, offering contactless and efficient communication between guests and hotel restaurants and room service operations. Currently deployed in dozens of restaurants on the West Coast, the service is now available nationwide and priced at $149 per month per property.  To learn more about the capability and ease of OhWaiter, hoteliers (and other hospitality …

Simplotel Leads Global Hotel Industry Recovery with Image and Video Management Technology from Cloudinary

Simplotel Leads Global Hotel Industry Recovery with Image and Video Management Technology from Cloudinary
Simplotel is a SaaS provider designed to simplify the lives of hoteliers and help them drive more bookings through all their online and offline channels. Founded in 2013 and headquartered in India’s Silicon Valley, Bangalore, Simplotel helps over 2,000 hotels worldwide to drive more direct bookings, showcase their brand online and improve the experience of their guests. The Challenge: Image …

Dhiraagu Partners with SmartBeings and Leia to Introduce WooHoo® Contactless Voice Assistant for Luxury Hotels

Dhiraagu Partners with SmartBeings and Leia to Introduce WooHoo® Contactless Voice Assistant for Luxury Hotels
Dhiraagu, the leading telecommunication service provider in Maldives, is collaborating with SmartBeings, Inc. and Leia, Inc. to introduce WooHoo®, a contactless artificial intelligence (AI) powered voice assistant for the luxury hospitality industry. SmartBeings is a Silicon Valley-based solution provider and the developer of WooHoo®, an award-winning enterprise-grade voice AI assistant speaker for the luxury hospitality industry. The WooHoo® Voice AI …
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