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Top Stories - 11.20.2020

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Unity in the Hotel Workplace: How to Unite Disparate Team Members

Unity in the Hotel Workplace: How to Unite Disparate Team Members
In addition to the large human cost that COVID-19 has had on the world, its effect on the hospitality industry has been unprecedented.  Because COVID has taken more jobs out of the office and further online, companies have been forced to look at how they can keep their teams united in the virtual workplace. Having previously written about silos in …

The Next Normal of Managing Hotel Group Contracts through Technology

The Next Normal of Managing Hotel Group Contracts through Technology
Once states and countries have wrangled in their COVID-19 second waves and start to reopen borders (and distribute vaccines), confidence will inevitably reach a point where groups will book again. But the world of MICE will not look the same as it once was, and if you haven’t fully embraced the technologies that can expedite group contracts and payment processes …

How Advanced Hand Sanitizer Solutions Enhance the Hotel Guest Experience

How Advanced Hand Sanitizer Solutions Enhance the Hotel Guest Experience
Prior to the pandemic, it would have been rare to consider hand sanitizer as a critical element in enhancing guest experience. Today, hand sanitizer is the norm and in many cases it is the first thing a guest will see and engage with when they walk into a lobby, and continue to experience throughout their stay. It’s clear the demand …

Tech Reset: Six Tips for Putting Hotel Technology First This Winter Season

Tech Reset: Six Tips for Putting Hotel Technology First This Winter Season
I’ve been touting the pandemic as the "Great Technology Reset" for the hospitality industry, yet there’s still so much work to be done in order to make this rapid evolution complete. With many not forecasting a full recovery until 2023 or even 2024, now really is the time to hunker down on automation and tech integration in order to maximize …

The Next Evolution of Hotel Staff and Guest Safety: Checking Temperatures at Clock-In and Check-In

The Next Evolution of Hotel Staff and Guest Safety: Checking Temperatures at Clock-In and Check-In
“Enabling Security Everywhere” has been the focus of React Mobile since its inception. Our company was founded on the principle of making safety simple for every hotel employee through technology. While COVID-19 has been devastating to everyone in the travel and hospitality industries, it appears to have a silver lining: The hotel industry is improving the safety of hotel workers …

Leveraging PMS Technology Integration to Increase Hotel Revenues in 2021

Leveraging PMS Technology Integration to Increase Hotel Revenues in 2021
Budget season for hotels this year is a tedious affair with COVID-19 hindering us from using previous year’s data and operational playbooks to accurately forecast for 2021. Despite the widespread uncertainty from the coronavirus, we can still depend on a few trends to guide our approach, specifically those involving the use of technology to create a contactless and largely automated …

A Hotelier’s Guide to Surviving the Pandemic: 10 Ground-Breaking Technologies

A Hotelier’s Guide to Surviving the Pandemic: 10 Ground-Breaking Technologies
“The timeframe over which demand recovers—especially in the U.S.—is less important than the manner in which we’ve prepared to continuously adapt to whatever conditions we face.” - Hyatt Hotels Corporation President and CEO Mark Hoplamazian The hospitality industry is evolving. Customers are nervous and concerned about health and safety, top quality customer service can no longer be achieved exclusively through …
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Cendyn's Next-Generation Customer Data Platform to Empower Hoteliers and Optimize the Guest Journey

Cendyn's Next-Generation Customer Data Platform to Empower Hoteliers and Optimize the Guest Journey
Hospitality cloud software and services provider Cendyn has announced the upcoming release of its next-generation customer data platform (CDP), called Starling. The platform unites, transforms, cleanses, and enriches millions of data points from all of a hotel's technology solutions, giving management the ability to take control of their data and keep guests at the heart of what they do. As …

Interface Security Systems Introduces New Text Messaging App for Hotels

Interface Security Systems Introduces New Text Messaging App for Hotels
Interface Security Systems, a leading managed service provider delivering business security, managed network, UCaaS (Unified Communications as a Service) and business intelligence solutions to distributed enterprises, today announced a new offering that enables hotels and resorts to communicate with their guests via SMS and MMS text messages. Using their regular published business telephone number, hotels can have real-time two-way text …

Zonetail Partners with Routier to Empower Hotels with AI Contactless Multilingual Guest Messaging

Zonetail Partners with Routier to Empower Hotels with AI Contactless Multilingual Guest Messaging
Hospitality technology solution provider Routier has entered into an integration partnership with Zonetail that can enable 25,000+ Zonetail partnered hotels across North America to facilitate contactless mobile communication between guests, staff, and local businesses. Routier is a leading provider of AI-enabled hotel guest-engagement and omni-channel messaging solutions that connect guests and staff via SMS/text messaging, Instagram, Twitter, WhatsApp, WeChat, Facebook, …

Maestro Embarks on Large-Scale Rollout of Its Upgraded PMS Browser at No Cost to Hotel Customers

Maestro Embarks on Large-Scale Rollout of Its Upgraded PMS Browser at No Cost to Hotel Customers
Property management systems solution provider Maestro, which serves independent and luxury resorts, conference centers, vacation rentals, and multi-property groups, is nearing completion of a portfolio-wide version upgrade of its latest Browser and Windows Versions. The provider offers complete flexibility to deploy its feature identical Browser PMS Suite of solutions either cloud-hosted, self-hosted, in your own private cloud or on-premise, and  …

Russell Partnership Technology Launches Forecast Toolkit to Help Hoteliers Plan Recovery Strategies

Russell Partnership Technology Launches Forecast Toolkit to Help Hoteliers Plan Recovery Strategies
Due to COVID-19 and the subsequent travel lockdown, the global hospitality industry is experiencing a challenge like never before. As we begin recovery, there is a huge amount of work to restore the industry to where it once was. While the industry is resilient and well positioned to recover, many hotels will require assistance and support to do so. Times …

Research: Nearly 90 Percent of Travelers Would Rather Interact with a Mobile App than a Human to Manage Their Hotel Stay

Research: Nearly 90 Percent of Travelers Would Rather Interact with a Mobile App than a Human to Manage Their Hotel Stay
A new research study conducted by custom software solutions provider Metova, based on a new blind survey of over 1000 people in the United States who have stayed at a hotel, resort, or casino in the past two years, reveals guest sentiment about COVID-19 practices, concerns, and technology in the hospitality industry. Notably, according to the company, the survey found …

22Miles Makes Touchless Feature for Displays, Video Walls and Kiosks Available for Free to Support Hotel Industry

22Miles Makes Touchless Feature for Displays, Video Walls and Kiosks Available for Free to Support Hotel Industry
22Miles, a global leader in experiential 3D wayfinding and digital signage technology, has announced that its Secure Mobile Control (SMC) touchless remote control feature is now available for free to new clients leveraging interactive solutions, as well as all current 22Miles clients upgrading to the latest Publisher Pro V6 software. A feature of the 22Miles Protection as a Service™ software …

Onity Launches Serene, a Small-Form-Factor Hotel Lock that Combines Sleek Aesthetics with Contactless Access

Onity Launches Serene, a Small-Form-Factor Hotel Lock that Combines Sleek Aesthetics with Contactless Access
Global electronic access solutions provider Onity has unveiled its all-in-one minimalist lock, called Serene™, designed for aesthetically-minded, high-end hotels. This smallform-factor lock combines both elegant design and leading-edge DirectKey™ mobile access technology. Onity is part of Carrier Global Corporation (NYSE: CARR), a leading global provider of healthy, safe and sustainable building and cold chain solutions. “Serene has been brilliantly designed …
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