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Top Stories - 6.17.2022
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Marriott Unveils Ask Bonvoy as Conversational Search Emerges as the Next Frontier in Hotel Technology
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Marriott International this week entered the rapidly evolving market for AI-powered travel discovery with the launch of Ask Bonvoy™, a conversational search experience designed to help travelers explore the company's global portfolio using natural language rather than traditional hotel search filters. The beta launch marks one of the most significant guest-facing AI initiatives yet from a major hotel company and …
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How Hotel Groups Are Closing the Hidden Revenue Gap in Multi-Property F&B With Unified Mobile Ordering
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The appetite for mobile ordering across F&B, concierge and guest directory services is stronger than ever. As digitally native generations mature, demand shows no sign of easing, with guests expecting to browse menus, book services, place orders and pay from their phone, whenever and wherever it suits them. Operators now firmly recognize the opportunity mobile ordering offers in terms of …
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When Hoteliers Ask AI for Software Advice, Where Should the Answer Come From?
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More than half of business software research now starts with an AI assistant rather than a search engine. In a March 2026 survey of more than a thousand software buyers, researchers found that 51% now begin with an AI chatbot more often than with Google, up from 29% a year earlier. Hotel software buying is moving the same way. A …
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Wyndham Launches Native ChatGPT App as Competition Intensifies Around AI-Powered Hotel Discovery
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As generative AI rapidly reshapes how travelers research, compare, and book accommodations, hotel companies are increasingly racing to establish visibility inside the conversational platforms that may soon rival traditional search engines and online travel agencies as primary discovery channels. Wyndham Hotels & Resorts is the latest major brand to make a significant move in that direction, launching a native app …
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Why Hotel AI Adoption Is Moving Faster Than Security Controls and Increasing Risk Exposure
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It took 527 stolen credentials to leak the data of over 5 million guests. In March 2026, CyberNews discovered that an attacker had compromised the credentials of accounts on Chekin and Gastrodat, hospitality platforms based out of Spain and Austria, and obtained plain-text copies of usernames, passwords, and tokens. They used these credentials to extract guest names, booking details, and …
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Eversys Brings Specialty Coffee Quality and Automation to Hospitality at Scale
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Coffee has evolved far beyond a supporting beverage category. For many hotels, restaurants, casinos, airports and foodservice operators, premium coffee programs have become important drivers of guest satisfaction, brand differentiation and profitability. Yet delivering consistently high-quality espresso-based beverages remains one of the industry's most persistent operational challenges. As guest expectations continue rising and labor shortages remain a reality, operators are …
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Uptown Network Launches Artuzan to Help Luxury Hospitality Brands Unify Guest Engagement and Loyalty
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As luxury hospitality brands increasingly look beyond reservations and transactions to build lasting guest loyalty, the industry is moving toward more persistent, membership-driven guest relationships. As hotels and other operators seek to unify the systems that shape those relationships, Uptown Network is advancing a structured approach to what the company calls Guest Experience Architecture (GeX). The company has also introduced …
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Kitchenless Helps Hotels and Other Lodging Properties Expand Foodservice Without a Traditional Kitchen
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One of the more interesting questions facing foodservice operators today is whether every food program actually requires a traditional kitchen. Hotels want to offer quality meals around the clock without staffing a full back-of-house operation. Residential communities are looking for foodservice amenities without adding restaurant infrastructure. Workplace dining programs, micro-markets, convenience stores and other nontraditional venues increasingly want hot food …
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RealTime Reservation Acquires STAY to Create End-to-End Guest Experience Platform
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RealTime Reservation has acquired STAY, a move that reflects the hospitality technology industry's growing focus on connecting the many digital touchpoints that make up the modern guest journey. The deal brings together two companies focused on different stages of the guest experience, creating a combined platform that spans pre-arrival commerce, ancillary revenue management and in-stay guest engagement. Financial terms of …
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Cendyn Launches Wayfinder to Help Hotels Monitor and Optimize Visibility Across AI Search Platforms
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Cendyn, the leading hospitality marketing software and services platform, has unveiled Wayfinder, a GEO analytics and LLM monitoring platform designed to guide hoteliers to maintain and maximize visibility across leading AI models like Gemini, ChatGPT and Perplexity. Making AI presence measurable, Wayfinder taps into the traveler search process by directly surfacing AI search inquiries. Built into the Cendyn CMS, Wayfinder …
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