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Top Stories - 6.17.2022
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How Hotel Booking Engines Are Evolving Into Platforms that Cover the Entire Guest Journey
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Since this category was invented, hotel booking engines have been designed to accomplish one task: reserve a room. Since that time, we’ve added packages, add-ons, shuttle services, upsells, dynamic pricing, flexible payment options, image-rich user interfaces and plenty of other shiny toys to help convert, but we haven’t really solved the anything cart challenge for full-service hotels. Namely, spa appointments, …
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What Hotels Should Test Before Guestroom TVs Go Live: Seven Essential Acceptance Checks
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A television in a showroom may look excellent. In a hotel, however, the screen is only one endpoint in a larger operating environment: the room network, live television feeds, casting platform, property management system (PMS), content controls and daily housekeeping workflow. A system that passes a five-minute demonstration can still frustrate guests once dozens or hundreds of rooms are occupied. …
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How Hotels Can Use Unified Guest Profiles to Deliver Personalized Service Across Every Guest Touchpoint
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As consumers we are all of us used to handing over information about ourselves in what can feel, at times, an uneven trade. Is our address, date of birth and home address really a good swap for 10% off bananas? That is for every individual to decide. The hotel sector has not been shy in joining the harvest and has …
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How Disconnected Hotel Operations Create Hidden Labor Costs and Limit Staff Productivity
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The most expensive technology problem in a hotel may not be a system that doesn’t work. It may be the employees who must work around it. Hotels have spent years digitizing everything from housekeeping and maintenance to guest requests and room status, yet those systems don’t always communicate. Employees can still spend time making phone calls, sending messages and chasing …
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Why Back-of-House Security Deserves a Bigger Share of Hotel Tech Budgets
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Walk through a hotel from the front door inward and the technology spending is easy to spot. The lobby has mobile keys, self-service kiosks and AI-assisted guest messaging. Step through the door marked "Staff Only" and the picture often changes. The loading dock, kitchen, storerooms and the room that holds the network switches may still rely on older locks and …
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Avendra Expands Culinary Innovation Group With AI Tools for Hotel Menu Planning and Procurement
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Avendra International is expanding its Culinary Innovation Group, bringing culinary consulting, procurement intelligence and AI-powered tools into a broader service offering for hospitality clients. Announced October 21, the expansion is designed to help operators connect menu planning with sourcing and purchasing decisions across international markets. For hotel food and beverage teams, the offering addresses decisions that link the menu to …
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Spotlight Interview: Patrick Ahler, Senior Vice President at Castle Resorts & Hotels
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Patrick Ahler, senior vice president of growth at Castle Resorts & Hotels, has worked on both the agency and operator sides of hospitality technology. After beginning his hotel career at Aqua and later co-founding Lights On Digital, he now helps Castle turn technology investments into more direct bookings and better returns for property owners. That experience has shaped his focus …
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Booking Holdings Launches Vayo With Planned $100 Million Investment as AI Reshapes Hotel Distribution
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Booking Holdings has launched Vayo, a personal AI travel service, with plans to invest $100 million in the business. The Seattle-based company opened a waitlist for its free, invite-only private beta on October 14. The planned investment is subject to continued product development and market conditions. Vayo starts with travel confirmations in a user's inbox, bringing existing reservations into one …
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Travel Outlook Launches BLACK MARIGOLD to Bring CRM Intelligence Into Live Hotel Reservation Conversations
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Travel Outlook, The Premier Hotel Call Center, has introduced BLACK MARIGOLD hotel call center software, designed to help hotels and resorts generate more revenue from guest interactions, improve the guest experience and operate more efficiently. Essentially, it’s a revenue-generating advanced phone system for hospitality operations and it’s amazingly affordable. BLACK MARIGOLD brings CRM intelligence into live reservation conversations, giving Travel …
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Revinate Launches Pathways and Vault to Turn Hotel Guest Data Into Automated Marketing and Personalized Service
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Revinate has became hospitality's first data activation platform with the global launch of Revinate Pathways, Revinate Vault, and the latest version of Revinate Chat. These releases reflect how AI is changing hospitality technology: hotels want systems that deliver results, not software to manage, and guests expect offers built for them, not for a segment. That is what a data activation platform …
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