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Top Stories - 6.17.2022
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How Hotels Can Use Technology to Measure and Optimize Meeting Space Utilization
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Meetings and events can account for a substantial share of total revenue at many hotel properties, and across dedicated event venues the percentage can be higher still. Spaces that sit idle, or that are booked but operating well below capacity, can add up to a significant revenue gap. Most operators know their busiest rooms and their quietest ones. They know …
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IHG Hotels & Resorts Launches Conversational AI Search Across Its Website and Mobile App
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IHG Hotels & Resorts has launched conversational hotel search across IHG.com and the IHG One Rewards mobile app, allowing travelers to describe a trip in everyday language rather than begin with a destination and a fixed set of filters. The beta became available in the United States on July 28 and is expected to expand into additional markets after IHG …
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Why Hotel Building Management Systems Don’t Tell the Whole Energy Story
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Building Management Systems (BMS) are the backbone of energy management in hotels, yet they don't always explain why two near-identical properties can have dramatically different utility bills. For years, BMS technology has monitored and controlled heating, ventilation, air conditioning and lighting to reduce consumption and maintain guest comfort. But if the system is working exactly as designed, the difference in …
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Wyndham Scales AI Guest Engagement Across More Than 5,000 Hotel Properties
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Wyndham Hotels & Resorts has moved its guest-facing artificial intelligence program well beyond the pilot stage. More than 5,000 hotels now use Wyndham Connect, the company’s AI-enabled guest engagement platform, while Wyndham AI Concierge, a premium product that handles calls, messages and reservations, is operating at approximately 1,500 properties. CEO Geoff Ballotti disclosed the deployment figures during Wyndham’s July 23 …
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G6 Hospitality Launches AI-Powered Video Tours as Hotels Rethink Digital Merchandising
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G6 Hospitality is giving Motel 6 and Studio 6 franchisees a lower-cost way to strengthen their online presence with the launch of Vision 360, an AI-powered video platform that transforms existing property photos into professionally produced marketing videos. Available through the company's Grow platform in the United States and Canada, the service costs $20 per month, compared with the $1,000 …
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CAMO Hospitality Raises $4 Million to Help Hotels Reclaim In-Room Dining from Delivery Apps
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Hotel guests never stopped wanting food delivered to their rooms. What changed is who takes the order, who delivers the meal and who captures the revenue and customer data that come with it. At a growing number of limited-service, select-service and extended-stay hotels, that business has shifted to DoorDash, Uber Eats, Grubhub and other third-party delivery services. CAMO Hospitality is …
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The Ava Hotel Paso Robles Taps IRIS to Deliver Smarter Guest Experiences and New F&B Revenue
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IRIS, the global leader in digital guest experience and mobile ordering solutions for hotels, has been chosen by The Ava Hotel Paso Robles, Curio Collection by Hilton, to transform the guest experience with the deployment of its Hilton-approved Mobile Ordering and Digital Guest Directory platform. Having opened in August 2025, the contemporary lifestyle hotel has quickly established itself as one …
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Shower Stream Raises $2 Million to Scale Smart Shower Technology and Water Management Across Hotel Portfolios
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Shower Stream has raised $2 million in seed financing to expand its smart shower technology, which is designed to reduce unnecessary hot-water use while giving hotel operators better insight into water consumption and maintenance issues inside guestrooms. The funding gives the Austin-based company additional resources to move beyond its early commercial deployments and pursue broader adoption across hotel portfolios. The …
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Cloudbeds Launches Insights Platform to Give Hotel Groups Real-Time Business Intelligence
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Cloudbeds, the hospitality management system built for ambitious hoteliers, has introduced Cloudbeds Insights, a new reporting and data intelligence product designed to give large hotel groups and multi-property operators greater control over how they access, analyze, and use data across their business. Unlike reporting tools that sit outside a hotel’s core operating platform, Cloudbeds Insights is built directly into Cloudbeds …
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Glasgow Marriott Hotel Boosts Room Service Revenue 24% with IRIS Mobile Ordering
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IRIS, the market leader in digital ordering and guest experience solutions, has partnered with the Glasgow Marriott Hotel, one of Scotland's largest and busiest hotels, to boost its room service revenue by 24% year-on-year and fulfil demand for digital-first guest experiences. The deployment of IRIS Mobile Ordering and Digital Guest Directory solutions underscores the hotel’s strategy to deliver a seamless guest …
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