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Top Stories - 6.17.2022
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How Hotel Groups Are Closing the Hidden Revenue Gap in Multi-Property F&B With Unified Mobile Ordering
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The appetite for mobile ordering across F&B, concierge and guest directory services is stronger than ever. As digitally native generations mature, demand shows no sign of easing, with guests expecting to browse menus, book services, place orders and pay from their phone, whenever and wherever it suits them. Operators now firmly recognize the opportunity mobile ordering offers in terms of …
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When Hoteliers Ask AI for Software Advice, Where Should the Answer Come From?
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More than half of business software research now starts with an AI assistant rather than a search engine. In a March 2026 survey of more than a thousand software buyers, researchers found that 51% now begin with an AI chatbot more often than with Google, up from 29% a year earlier. Hotel software buying is moving the same way. A …
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Wyndham Launches Native ChatGPT App as Competition Intensifies Around AI-Powered Hotel Discovery
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As generative AI rapidly reshapes how travelers research, compare, and book accommodations, hotel companies are increasingly racing to establish visibility inside the conversational platforms that may soon rival traditional search engines and online travel agencies as primary discovery channels. Wyndham Hotels & Resorts is the latest major brand to make a significant move in that direction, launching a native app …
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Why Hotel AI Adoption Is Moving Faster Than Security Controls and Increasing Risk Exposure
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It took 527 stolen credentials to leak the data of over 5 million guests. In March 2026, CyberNews discovered that an attacker had compromised the credentials of accounts on Chekin and Gastrodat, hospitality platforms based out of Spain and Austria, and obtained plain-text copies of usernames, passwords, and tokens. They used these credentials to extract guest names, booking details, and …
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Why Outdated IT Is the Real Threat to Hotel Reputations
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In the age of instant reviews and AI-driven travel planning, a hotel’s reputation is built, or broken, long before a guest reaches the front desk. Today’s travelers expect friction-free experiences from the moment they search for a hotel to stay at online to the moment they check out. Technology has now become the backbone of delivering an exceptional guest experience. …
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dormakaba to Highlight Next-Generation Guest Access, Staff Key Management and Digital Credentials at HITEC 2026
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Hospitality access solutions leader dormakaba will showcase its latest security solutions at HITEC North America 2026, the world's largest showcase of hospitality technology, June 15-18, in San Antonio. At Booth #1838, dormakaba will demonstrate flexible, future-ready access solutions that help hospitality providers simplify operations, modernize guest access, and improve security across their properties. "Hoteliers are being asked to choose between …
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Lighthouse Launches Ernest to Help Hotel Commercial Teams Transform AI Insights into Revenue Growth
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Lighthouse, the Commercial Operating Platform for the travel and hospitality industry, has launched Ernest, an AI built to be the newest member of every commercial team. Ernest bridges the gap between today’s powerful frontier AI models and the specific data, systems and decisions at the core of each hotel’s strategy. AI has moved from experimental to essential for every hospitality …
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Journey Raises $15 Million to Expand Loyalty Network for Independent Hotels
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Journey, a loyalty and guest engagement platform built specifically for independent hotels and luxury residences, has disclosed a $15 million seed funding round as it continues to expand a network that now includes more than 2,500 properties and 100,000 members worldwide. The round was led by FirstMark Capital and Headline, two venture firms with extensive track records backing consumer technology …
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Lighthouse Expands AI Distribution Strategy with Hotelrank.ai Acquisition
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Lighthouse has accelerated its push into AI-powered hotel distribution with the acquisition of Hotelrank.ai, a startup focused on measuring how hotels appear across generative AI platforms such as ChatGPT, Gemini and Anthropic. The move adds AI visibility analytics to Lighthouse's Connect AI platform, creating what the company describes as a more complete solution for helping hotels understand, manage and improve …
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Pricepoint Raises $4.8 Million to Expand AI-Powered Revenue Management and Pricing Automation for Hotels
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Montréal-based hospitality technology startup Pricepoint has secured $4.8 million USD ($6.6 million CAD) in seed funding as the company looks to accelerate growth in one of the hotel industry's most competitive technology segments: AI-powered revenue management. The financing round was led by Brightspark Ventures, with participation from Boreal Ventures and AQC Capital. As part of the transaction, Brightspark Managing Partner …
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