By Lea Mira, HTN staff writer - 4.10.2025
SuiteOp, a hospitality operations platform designed to unify communication and coordination between lodging operators and guests, has raised $3 million in seed funding to accelerate product development and support expansion into new markets. The company, founded in 2023, is positioning itself as a technology-first solution to long-standing operational challenges in the hospitality industry, particularly among small to mid-sized operators grappling with labor shortages, rising costs, and fragmented software tools.
The funding round was led by ScOp Venture Capital, with participation from Dream Capital and a range of strategic angel investors, including Kunal Shah (co-founder of ButterflyMX), Sudeep Singh (founder of HealthArc), and Song Pak (former EVP at Revolution). A private European investment fund also joined the round. For SuiteOp, this marks its first external capital raise — a milestone that underscores its traction in a growing segment of the hospitality technology space.
SuiteOp was born from the firsthand experience of co-founders Jean-Emmanuel Losi and Simon Seroussi, who previously built and scaled Sosuite, a short-term rental management company operating hundreds of units in Philadelphia. During the pandemic, they encountered rising operational costs, volatile demand, and limited software interoperability — problems that were exacerbated by labor constraints and market uncertainty. In response, they began developing internal tools to automate their workflows and reduce reliance on manual processes. Those tools would later form the foundation of SuiteOp.
What differentiates SuiteOp from traditional property management systems is its focus on guest operations — not just task assignment or backend management, but also proactive communication, service coordination, and real-time feedback loops between staff and guests. The platform includes features like IoT integration, task scheduling, predictive maintenance workflows, digital guest portals, ID verification, and analytics — all designed to streamline hotel and rental operations from a single dashboard. It aims to replace the patchwork of third-party systems and spreadsheets that many operators still use.
According to Seroussi, SuiteOp’s next phase of development will involve deeper integration of predictive automation and AI-driven tools that help hospitality operators catch operational issues before they affect guest satisfaction. This includes smarter task prioritization, anomaly detection in housekeeping or maintenance patterns, and better forecasting of guest needs — capabilities that are increasingly in demand as hospitality businesses work to do more with leaner teams.
Losi points out that SuiteOp is not just about centralizing operations but about enabling operators to scale without replicating overhead. Many of SuiteOp’s customers — boutique hotels, hybrid operators, and large short-term rental managers — share a common pain point: they want to grow without the complexity and cost of enterprise-level tech stacks. By providing an automation-first, all-in-one solution, SuiteOp gives these businesses a more accessible path to efficiency.
Despite being in its early stages, SuiteOp has already seen strong traction. The platform supports tens of thousands of units, largely driven by word-of-mouth and referrals. Over the past year, the company has grown its run rate by 5x, maintained 15% month-over-month growth, and reports zero customer churn — a notable statistic in a market where tech fatigue and vendor switching are common.
For ScOp Venture Capital, the lead investor in this round, the appeal lies not only in SuiteOp’s product-market fit but also in the founders’ deep understanding of operational pain points. As Cormac O’Connor, partner at ScOp, notes, SuiteOp’s approach to guest operations delivers a level of coherence and clarity that is often lacking in current hospitality tech stacks. “In an industry where experience is everything, SuiteOp delivers a level of operational cohesiveness that’s been missing,” he said.
The broader hospitality tech market has seen increased consolidation in recent years, with operators seeking fewer vendors and more unified platforms. At the same time, pressures on the labor force and rising costs have forced businesses to adopt smarter tools. SuiteOp enters this environment with a value proposition that emphasizes usability, integration, and automation — qualities that are especially relevant to independent operators and regional brands that lack the technical teams to implement complex enterprise systems.
The $3 million in funding will be used to accelerate development of these automation tools, scale customer success efforts, and expand geographically, with an eye toward key U.S. and European growth markets. The company also plans to continue building out its analytics capabilities to provide more actionable insights around operations, staff performance, and guest satisfaction.
While many hospitality tech platforms promise operational transformation, SuiteOp is positioning itself by solving very specific and tangible problems rooted in real-world experience. It’s not attempting to replace a single system but rather unify what has long been a fragmented and manually-intensive layer of the guest experience. As the industry continues to shift toward leaner, more automated operations, SuiteOp’s timing — and product direction — could prove significant.