A major water leak in a hotel can create a host of problems for the operator to deal with. Angry guests, refund requests, canceled bookings, and costly repairs are among the immediate consequences. But a […]
Wellness and hospitality are no longer separate spheres. Over the past two decades, they’ve been converging; in 2025, that convergence is gearing up for longevity escape velocity. Red light therapy, cold plunges, functional fitness and […]
It wasn’t long ago that hotel AI meant a chatbot answering FAQs or a system suggesting upsell offers based on static data. But a new wave of hospitality technology is emerging that moves far beyond […]
How often do hotels have to deal with emergency and crisis situations? Unfortunately, they are more common than many people realize. The hospitality industry is a masterclass in orchestrated complexity — managing thousands of daily […]
Sleep tourism is a very real trend. Working closely with hotel owners and executives to help ideate and set up sleep programs at hotels, one of the most common challenges that we have to overcome […]
Let’s be honest—seasonality is brutal. One minute your rooms are buzzing, the next you’re wondering if tumbleweeds might start rolling through your front desk. But slow periods aren’t a death sentence—they’re an opportunity. The smartest […]
Phone inquiries haven’t gone away—but the way hotels handle them has. In fact, the guest journey is becoming increasingly voice-enabled, and AI is stepping in to handle the rising demand for instant, intelligent communication. According […]
In luxury hospitality, tradition has always been the foundation of a strong brand. Historic architecture, storied service standards, and generational legacies are part of what makes luxury feel timeless. But today’s guests want more than […]
Traditional inventory management in hotels often relies on manual processes and batch updates across procurement, housekeeping, and F&B departments. This results in delays, inaccuracies, and missed opportunities. In a fast-moving hospitality environment, where guest expectations […]
Vanessa Osbourne’s resume reads like a blueprint for navigating high-stakes environments. Before launching Smart Hotel Manager, she spent years solving costly and complex operational failures in the oil and gas industry—where a single misstep could […]
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