Viewpoints

Hotels have never suffered from a shortage of reports. We have reports about revenue, labor, guest scores, maintenance, sales, breakfast, channel mix and — on a good day — a report explaining why another report […]

Hotels rarely suffer from a shortage of beverage data. The point-of-sale system records what was sold. Inventory tools show what was purchased and counted. Recipe files calculate what should have been consumed. Scheduling platforms record […]

A hotel guest rarely experiences a property as separate departments. They see one journey: booking, checking in, ordering breakfast, paying at the bar, using the spa, and settling the final bill. Behind the scenes, however, […]

Guest reviews used to be read one at a time, by a person who could tell when a phrase meant more than its literal words. That job now runs largely on AI: sentiment scoring to […]

A hotel’s energy bill gets picked apart room by room. Lighting gets audited. HVAC gets modelled, benchmarked, sometimes rebuilt from scratch. The walk-in fridge in the back of house rarely gets the same attention, and […]

Hotels across the United States are under growing scrutiny for what happens behind their guestroom doors. The hospitality industry offers exactly what traffickers look for: easy access, the ability to pay in cash, and a […]

Hospitality has always been built on great service and memorable food. Behind every hotel restaurant, buffet, banquet, and catering event is a string of decisions about how much to prepare, when to restock, and how […]

Hotel dining used to come down to two options: the restaurant downstairs, or a phone call to room service. Technology has quietly redrawn that map, both inside the property and well beyond it, changing how […]