It took 527 stolen credentials to leak the data of over 5 million guests. In March 2026, CyberNews discovered that an attacker had compromised the credentials of accounts on Chekin and Gastrodat, hospitality platforms based […]
In the age of instant reviews and AI-driven travel planning, a hotel’s reputation is built, or broken, long before a guest reaches the front desk. Today’s travelers expect friction-free experiences from the moment they search […]
For most of the history of television advertising, hotels and resorts either had the budget for it or they didn’t. Production costs were high, media buys were structured for large national advertisers, and the targeting […]
The hospitality industry likes to talk about sustainability as if it were a breakthrough. What’s actually happening is long overdue: eco-friendly technology is finally being pulled out of marketing decks and forced into the operational […]
The in-room television has always served as a kind of mirror. For decades, it reflected what the industry believed guests wanted: a standard cable lineup, a looping channel of hotel information, and perhaps a reminder […]
Digital compendiums have evolved beyond static in-room information guides to become an integrated part of the modern guest journey. Increasingly, with guest demand for digital self-service rising and technology now more powerful than ever, hoteliers […]
Most hotel operators rely on standard methods to understand guests, such as surveys, comment cards, online reviews, and conversations at the front desk or in the lobby. These inputs matter, but if we are honest, […]
In-room entertainment has long been a defining element of the hotel guest experience, but for many travelers it has become more of a frustration than a feature. The familiar ritual of scrolling through dozens of […]
Uber’s launch of Uber Autonomous Solutions marks an important shift in how autonomous mobility will be commercialized and delivered, and it is something the hospitality industry should be watching closely. Announced this week by Uber […]
For years, the hospitality industry has been talking about personalization. Today, personalization is no longer optional; it is a critical differentiator that drives loyalty, revenue, and long-term competitive advantage. Hotels that deliver experiences tailored to […]
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