Viewpoints

A guest messages the front desk at 11 PM: the air conditioning in room 304 is making a noise and cannot be turned off. The message lands in WhatsApp. The front desk agent notes it, […]

Artificial intelligence has quickly become part of nearly every aspect of hotel operations, from reservations and revenue management to guest messaging, marketing and back-office automation. One area now beginning to attract attention is hotel development […]

Artificial intelligence (AI) seems to be all anyone wants to talk about these days. It’s understandable. AI has already fundamentally changed more industries than anticipated.  The hospitality industry is already seeing the benefits of integrating […]

Every hotelier knows the uneasy math of online travel agencies. OTAs bring visibility a property could rarely buy on its own, which is genuinely valuable for niche or resource-constrained hotels. But that visibility comes at […]

Walk into most independent hotels at two in the morning and you will find one person at the front desk, or no one at all. The night audit that used to justify that overnight shift […]

The appetite for mobile ordering across F&B, concierge and guest directory services is stronger than ever. As digitally native generations mature, demand shows no sign of easing, with guests expecting to browse menus, book services, […]

More than half of business software research now starts with an AI assistant rather than a search engine. In a March 2026 survey of more than a thousand software buyers, researchers found that 51% now […]

It took 527 stolen credentials to leak the data of over 5 million guests. In March 2026, CyberNews discovered that an attacker had compromised the credentials of accounts on Chekin and Gastrodat, hospitality platforms based […]