Building Management Systems (BMS) are the backbone of energy management in hotels, yet they don’t always explain why two near-identical properties can have dramatically different utility bills. For years, BMS technology has monitored and controlled […]
There’s a famous quote often attributed to Henry Ford: “If I had asked people what they wanted, they would have said faster horses.” Whether he actually said it is almost beside the point. Customers are […]
Today’s hotel guests expect the same seamless digital experience whether they’re booking a room, checking in or ordering a meal. While guest expectations have evolved, many hotel food and beverage operations still rely on manual […]
A guest messages the front desk at 11 PM: the air conditioning in room 304 is making a noise and cannot be turned off. The message lands in WhatsApp. The front desk agent notes it, […]
Artificial intelligence has quickly become part of nearly every aspect of hotel operations, from reservations and revenue management to guest messaging, marketing and back-office automation. One area now beginning to attract attention is hotel development […]
Artificial intelligence (AI) seems to be all anyone wants to talk about these days. It’s understandable. AI has already fundamentally changed more industries than anticipated. The hospitality industry is already seeing the benefits of integrating […]
Every hotelier knows the uneasy math of online travel agencies. OTAs bring visibility a property could rarely buy on its own, which is genuinely valuable for niche or resource-constrained hotels. But that visibility comes at […]
Walk into most independent hotels at two in the morning and you will find one person at the front desk, or no one at all. The night audit that used to justify that overnight shift […]
Industry research keeps confirming the same trend: AI adoption in hospitality is accelerating fast. A 2025 study by h2c GmbH, conducted with Cloudbeds and Apaleo across 171 hotel chains and more than 11,000 properties, found […]
The hospitality technology industry arrived in San Antonio last week with more than another year’s worth of product updates. At HITEC 2026, the larger message was that hotel technology is becoming more operationally connected, more […]
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