Revenue Management

You Don’t Need a Weatherman to Know Which Way the Wind Blows (or a Revenue Manager to Know How Many Guests are Checking into a Hotel)

By Jeff Zabin, Managing Editor “You don’t need a weatherman to know which way the wind blows,” sang Bob Dylan in his classic 1965 song “Subterranean Homesick Blues.” He was right. Knowing which way the […]

Guest Experience Management

From Personalization to Next Generation Booking: Technology Trends Impacting Hotel Loyalty and The Guest Experience

By Doug Gaccione, Executive Vice President, Global Sales & Marketing, Switchfly Staring down 8 years of steady revenue growth, hotels, unlike other travel-sector companies, have earned some “breathing room” to invest in new technology and […]

Property Management Systems

Why Cloud Technologies are Taking Hotels by Storm

By Jeff Zabin, Managing Editor Hospitality industry pundits have long predicted widespread cloud adoption by hotels and resorts. Only in recent years, however, have cloud-based models begun to disrupt the established lay of the land, […]