Viewpoints

How Hotel Technology Integration Can Improve Environmental Sustainability While Enhancing the Guest Experience

Sustainability is a driving force in the hospitality industry, influencing the decisions of both guests and hoteliers. From energy-saving initiatives to digital communication strategies and paperless processes, hotels are implementing various eco-friendly practices to enhance […]

Viewpoints

How Embedded Payment Processing Benefits Both Hotels and Guests

The hotel payment processing experience is ready for a shakeup. Improving payment processing in hotels has been a major barrier for independent operators, and yet the closer payment processes are to a business’ core systems, […]

In the Spotlight

How Outdated Legacy Systems Can Limit Your Hotel’s Revenue Potential

Despite its fast pace, the hospitality industry has a reputation for being resistant to change when it comes to updating platforms and processes. Many hotels continue to rely on outdated legacy systems that may have […]

In the Spotlight

How to Create a Personalization Strategy for Your Hotel

In findings by a customer data platform provider Twilo Segment, more than half of customers (56%) are more likely to return after receiving a personalized experience. According to the same report, even though the economy […]