Guest-Facing Technologies

Emaar Hospitality Group Unveils Its Single-point Hotel Mobile App

Since its formation in 2007, Dubai-based Emaar Hospitality Group has defined its credentials in the hotel industry, managing a diverse portfolio of hospitality assets and brands including the premium luxury brand Address Hotels + Resorts, […]


INTELITY to Power UK-based Hotel YOTEL’s Enterprise Mobile App

INTELITY announced today that YOTEL has selected its platform as a brand standard. YOTEL currently operates four airport hotels in London Gatwick, London Heathrow, Amsterdam Schiphol and Paris, Charles de Gaulle and five city centre […]

AI / Robots

FlyZoo Hotel: The Hotel of the Future or Just More Technology Hype?

By Debbie Carson, Associate Editor Much has been written this month about the opening of the 290-room FlyZoo Hotel, located in Hangzhou, China. The hotel was built using futuristic technology provided by Alibaba’s online travel […]

Guest-Facing Technologies

Mobile Apps Usage a Focus of New Lodging Survey

The American Hotel & Lodging Association (AHLA) has released the results of its Lodging Survey, a detailed assessment of advancements in amenities, guest services, sustainability and technology, in addition to other industry trends. The 2018 […]

AI / Robots

Who is the Hotel Guest of 2020? (Infographic)

In this infographic, we ask who is the hotel guest of 2020 and how will evolving technological advances most likely shape their expectations?The hospitality industry is currently going through a period of significant change and […]


Meliá Hotels Launches Volara to Enable Voice-based Guest Conversations

Volara has announced that Circle by Meliá, a Meliá Hotels International brand, has selected it to be the voice technology to properties within its international shared vacation membership club. The new Grand Reserve at Paradisus Palma […]

Guest Experience Management

Hilton Enhances Its “Connected Rooms” Technology With Netflix Partnership

Two years ago, Hilton unveiled its Connected Room concept. The hotel brand billed it as a first-of-its-kind, high-tech guest room that enables guests to personalize and control every aspect of their stay from one central […]