Hotel Technology News

Spotlight Interviews

Spotlight Interview: Patrick Ahler, Senior Vice President at Castle Resorts & Hotels

Patrick Ahler, senior vice president of growth at Castle Resorts & Hotels, has worked on both the agency and operator sides of hospitality technology. After beginning his hotel career at Aqua and later co-founding Lights [...]
Solution Provider News

Booking Holdings Launches Vayo With Planned $100 Million Investment as AI Reshapes Hotel Distribution

Booking Holdings has launched Vayo, a personal AI travel service, with plans to invest $100 million in the business. The Seattle-based company opened a waitlist for its free, invite-only private beta on October 14. The [...]
Viewpoints

How Hotels Can Use Unified Guest Profiles to Deliver Personalized Service Across Every Guest Touchpoint

As consumers we are all of us used to handing over information about ourselves in what can feel, at times, an uneven trade. Is our address, date of birth and home address really a good [...]
Announcement

Travel Outlook Launches BLACK MARIGOLD to Bring CRM Intelligence Into Live Hotel Reservation Conversations

Travel Outlook, The Premier Hotel Call Center, has introduced BLACK MARIGOLD hotel call center software, designed to help hotels and resorts generate more revenue from guest interactions, improve the guest experience and operate more efficiently. [...]
Announcement

Revinate Launches Pathways and Vault to Turn Hotel Guest Data Into Automated Marketing and Personalized Service

Revinate has became hospitality’s first data activation platform with the global launch of Revinate Pathways, Revinate Vault, and the latest version of Revinate Chat. These releases reflect how AI is changing hospitality technology: hotels want systems [...]

Astral Hotels Bets on a Life-Sized AI Hologram to Rethink Hotel Check-In

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Astral Hotels is betting that guests may be more willing to use hotel self-service technology if it looks and behaves less like a machine. The Israeli hotel group is introducing an artificial intelligence-powered check-in kiosk [...]
IHG Hotels & Resorts Launches Conversational AI Search Across Its Website and Mobile App

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Wyndham Scales AI Guest Engagement Across More Than 5,000 Hotel Properties

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Booking Holdings Launches Vayo With Planned $100 Million Investment as AI Reshapes Hotel Distribution

Comments Off on Booking Holdings Launches Vayo With Planned $100 Million Investment as AI Reshapes Hotel Distribution

Booking Holdings has launched Vayo, a personal AI travel service, with plans to invest $100 million in the business. The Seattle-based company opened a waitlist for its free, invite-only private beta on October 14. The [...]
Stasher Secures $4 Million to Automate Luggage Storage Across UK Hotels

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Dormakaba Expands Beyond Hotel Locks With Alliants Acquisition to Add Digital Check-In Payments and Guest Messaging

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How Hotels Can Turn Beverage Data Into Better Operational Decisions

Hotels rarely suffer from a shortage of beverage data. The point-of-sale system records what was sold. Inventory tools show what was purchased and counted. Recipe files calculate what should have been consumed. Scheduling platforms record labor, while waste, transfers, discounts and complimentary items may be captured somewhere else. The problem is that these records usually describe different versions of the same service. A busy hotel bar can therefore produce a full week of reports without giving managers a reliable answer to the questions that matter: What should be ordered? Which items should be prepared? Where is margin leaking? Which outlet needs training? Which menu items deserve more visibility, and which should be removed? The operational opportunity is not another dashboard. It is a decision system that connects sales, stock movement, recipes, exceptions and service conditions closely enough for managers to act while the information is still useful. Start With the [...]

Stay Smart, Keep Current

Spotlight Interview: Patrick Ahler, Senior Vice President at Castle Resorts & Hotels

Booking Holdings Launches Vayo With Planned $100 Million Investment as AI Reshapes Hotel Distribution

How Hotels Can Use Unified Guest Profiles to Deliver Personalized Service Across Every Guest Touchpoint

Travel Outlook Launches BLACK MARIGOLD to Bring CRM Intelligence Into Live Hotel Reservation Conversations

Revinate Launches Pathways and Vault to Turn Hotel Guest Data Into Automated Marketing and Personalized Service

Hotel Technology News

Astral Hotels Bets on a Life-Sized AI Hologram to Rethink Hotel Check-In

Solution Provider News

Booking Holdings Launches Vayo With Planned $100 Million Investment as AI Reshapes Hotel Distribution

How Hotels Can Turn Beverage Data Into Better Operational Decisions

Spotlight Interview: Patrick Ahler, Senior Vice President at Castle Resorts & Hotels

Booking Holdings Launches Vayo With Planned $100 Million Investment as AI Reshapes Hotel Distribution

How Hotels Can Use Unified Guest Profiles to Deliver Personalized Service Across Every Guest Touchpoint

Travel Outlook Launches BLACK MARIGOLD to Bring CRM Intelligence Into Live Hotel Reservation Conversations

Revinate Launches Pathways and Vault to Turn Hotel Guest Data Into Automated Marketing and Personalized Service

How Disconnected Hotel Operations Create Hidden Labor Costs and Limit Staff Productivity

How to Choose a Kiosk Manufacturing Partner for Your Hotel Check-in Project

How Hotels Can Prevent Password Attacks and Protect Guest Information

Ocean Edge Resort Expands Travel Outlook Partnership to Personalize Guest Reservations From the First Phone Call

Westin Kierland Moves More Than 60% of Room Service Orders Online With IRIS Mobile Dining

Market Research

Research: Hospitality Technology Tops $1 Billion Across 40 Startups, With PMS and AI Platforms Capturing the Largest Share

Viewpoints

How Hotels Can Use Unified Guest Profiles to Deliver Personalized Service Across Every Guest Touchpoint

Spotlight Interviews

Spotlight Interview: Patrick Ahler, Senior Vice President at Castle Resorts & Hotels