Hotel Technology News

Announcement

Uptown Network Expands Artuzan With Event Tools to Build Hotel Guest Loyalty and Unlock New Revenue Opportunities

Uptown Network has announced Events, the latest addition to Artuzan™, its unified guest experience platform. The new capabilities connect event creation, guest invitations, RSVPs and reminders, helping hospitality operators organize gatherings that strengthen guest relationships [...]
Announcement

RMS Integrates With TrustYou to Unify Hotel Guest Data and Support More Personalized Stays

As the hospitality industry looks for ways to overcome fragmented guest data, RMS, a leading hospitality platform for hotels, motels, serviced apartments, short-term rentals and campgrounds, has announced a new integration with TrustYou, an AI-powered Customer [...]
Announcement

Codelocks Launches ConnectShare Smart Locks to Simplify Hotel Access, Mobile Entry and Remote Management

Codelocks, the access control specialist, has launched ConnectShare, a new range of smart locks that use cell phones to make access and management easy. Part of the Connect by Codelocks solutions, these latest locks build [...]
Success Stories

Hyatt’s Inclusive Collection Modernizes Travel Advisor Loyalty With Antavo-Powered Confidant Rewards

Hyatt’s Inclusive Collection has modernized its travel advisor loyalty program with technology from Antavo, connecting booking activity, professional education and personalized incentives through Confidant Rewards. The revamped program, launched in 2023, replaces a heavily manual [...]
Viewpoints

How Hotels Can Earn Better Reviews by Identifying and Addressing Guest Frustrations Before Checkout

Every hotel has a review response playbook. A guest posts two stars, someone drafts a thoughtful apology, a manager offers points or a discount on a future stay, and the property moves on. It’s professional. [...]

Astral Hotels Bets on a Life-Sized AI Hologram to Rethink Hotel Check-In

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Astral Hotels is betting that guests may be more willing to use hotel self-service technology if it looks and behaves less like a machine. The Israeli hotel group is introducing an artificial intelligence-powered check-in kiosk [...]
IHG Hotels & Resorts Launches Conversational AI Search Across Its Website and Mobile App

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Wyndham Scales AI Guest Engagement Across More Than 5,000 Hotel Properties

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Booking Holdings Launches Vayo With Planned $100 Million Investment as AI Reshapes Hotel Distribution

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Booking Holdings has launched Vayo, a personal AI travel service, with plans to invest $100 million in the business. The Seattle-based company opened a waitlist for its free, invite-only private beta on October 14. The [...]
Stasher Secures $4 Million to Automate Luggage Storage Across UK Hotels

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Dormakaba Expands Beyond Hotel Locks With Alliants Acquisition to Add Digital Check-In Payments and Guest Messaging

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How Hotels Can Turn Beverage Data Into Better Operational Decisions

Hotels rarely suffer from a shortage of beverage data. The point-of-sale system records what was sold. Inventory tools show what was purchased and counted. Recipe files calculate what should have been consumed. Scheduling platforms record labor, while waste, transfers, discounts and complimentary items may be captured somewhere else. The problem is that these records usually describe different versions of the same service. A busy hotel bar can therefore produce a full week of reports without giving managers a reliable answer to the questions that matter: What should be ordered? Which items should be prepared? Where is margin leaking? Which outlet needs training? Which menu items deserve more visibility, and which should be removed? The operational opportunity is not another dashboard. It is a decision system that connects sales, stock movement, recipes, exceptions and service conditions closely enough for managers to act while the information is still useful. Start With the [...]

Stay Smart, Keep Current

Uptown Network Expands Artuzan With Event Tools to Build Hotel Guest Loyalty and Unlock New Revenue Opportunities

RMS Integrates With TrustYou to Unify Hotel Guest Data and Support More Personalized Stays

Codelocks Launches ConnectShare Smart Locks to Simplify Hotel Access, Mobile Entry and Remote Management

Hyatt’s Inclusive Collection Modernizes Travel Advisor Loyalty With Antavo-Powered Confidant Rewards

How Hotels Can Earn Better Reviews by Identifying and Addressing Guest Frustrations Before Checkout

Hotel Technology News

Astral Hotels Bets on a Life-Sized AI Hologram to Rethink Hotel Check-In

Solution Provider News

Booking Holdings Launches Vayo With Planned $100 Million Investment as AI Reshapes Hotel Distribution

How Hotels Can Turn Beverage Data Into Better Operational Decisions

Uptown Network Expands Artuzan With Event Tools to Build Hotel Guest Loyalty and Unlock New Revenue Opportunities

RMS Integrates With TrustYou to Unify Hotel Guest Data and Support More Personalized Stays

Codelocks Launches ConnectShare Smart Locks to Simplify Hotel Access, Mobile Entry and Remote Management

Hyatt’s Inclusive Collection Modernizes Travel Advisor Loyalty With Antavo-Powered Confidant Rewards

How Hotels Can Earn Better Reviews by Identifying and Addressing Guest Frustrations Before Checkout

Otel Publishes Free Guide to Help Hotels Build a 2027 AI Strategy and Test Their First Use Case in Four Weeks

How Hotel Booking Engines Are Evolving Into Platforms that Cover the Entire Guest Journey

What Hotels Should Test Before Guestroom TVs Go Live: Seven Essential Acceptance Checks

Avendra Expands Culinary Innovation Group With AI Tools for Hotel Menu Planning and Procurement

Spotlight Interview: Patrick Ahler, Senior Vice President at Castle Resorts & Hotels

Market Research

Research: Hospitality Technology Tops $1 Billion Across 40 Startups, With PMS and AI Platforms Capturing the Largest Share

Viewpoints

How Hotels Can Earn Better Reviews by Identifying and Addressing Guest Frustrations Before Checkout

Spotlight Interviews

Spotlight Interview: Patrick Ahler, Senior Vice President at Castle Resorts & Hotels