Hotel Technology News

Announcement

Travel Outlook Launches BLACK MARIGOLD to Bring CRM Intelligence Into Live Hotel Reservation Conversations

Travel Outlook, The Premier Hotel Call Center, has introduced BLACK MARIGOLD hotel call center software, designed to help hotels and resorts generate more revenue from guest interactions, improve the guest experience and operate more efficiently. [...]
Announcement

Revinate Launches Pathways and Vault to Turn Hotel Guest Data Into Automated Marketing and Personalized Service

Revinate has became hospitality’s first data activation platform with the global launch of Revinate Pathways, Revinate Vault, and the latest version of Revinate Chat. These releases reflect how AI is changing hospitality technology: hotels want systems [...]
Viewpoints

How Disconnected Hotel Operations Create Hidden Labor Costs and Limit Staff Productivity

The most expensive technology problem in a hotel may not be a system that doesn’t work. It may be the employees who must work around it. Hotels have spent years digitizing everything from housekeeping and [...]
Viewpoints

How to Choose a Kiosk Manufacturing Partner for Your Hotel Check-in Project

If your hotel group is considering developing its own check-in software, choosing the right hardware partner should be part of that discussion from the beginning. Your application will need to operate through a physical kiosk [...]
Viewpoints

How Hotels Can Prevent Password Attacks and Protect Guest Information

Hotels and hospitality businesses operate on a steady flow of sensitive data. From the moment a guest books a room to the final folio at checkout, a property collects and stores passport details, home addresses, [...]

Astral Hotels Bets on a Life-Sized AI Hologram to Rethink Hotel Check-In

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Astral Hotels is betting that guests may be more willing to use hotel self-service technology if it looks and behaves less like a machine. The Israeli hotel group is introducing an artificial intelligence-powered check-in kiosk [...]
IHG Hotels & Resorts Launches Conversational AI Search Across Its Website and Mobile App

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Wyndham Scales AI Guest Engagement Across More Than 5,000 Hotel Properties

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Stasher Secures $4 Million to Automate Luggage Storage Across UK Hotels

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Stasher has secured approximately $4 million to expand its luggage-storage marketplace and install more smart lockers at hotels and other travel locations across the United Kingdom and Europe. For hotels, the investment brings automation to [...]
Dormakaba Expands Beyond Hotel Locks With Alliants Acquisition to Add Digital Check-In Payments and Guest Messaging

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Google’s Agentic Hotel Booking Push Raises New Questions for Direct Distribution and Guest Ownership

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Why Hotels Need More Than Another Dashboard to Turn Operational Data Into Timely Action

Hotels have never suffered from a shortage of reports. We have reports about revenue, labor, guest scores, maintenance, sales, breakfast, channel mix and — on a good day — a report explaining why another report is wrong. Technology has made those reports faster and prettier. Occupancy. ADR. RevPAR. Pickup. Pace. Overtime. Service tickets. Energy use. We can put almost anything on a dashboard now. That is progress. It is also where the trouble starts. A dashboard can be beautifully designed, updated in real time and still have almost no impact on the operation. Information is not a decision. A decision is not execution. And none of it matters if the guest in room 614 still has no hot water while twelve green KPIs glow happily on a screen downstairs. A 2026 survey of hotel owners and operators illustrates the gap. Ninety-one percent of respondents said they still rely on some [...]

Stay Smart, Keep Current

Travel Outlook Launches BLACK MARIGOLD to Bring CRM Intelligence Into Live Hotel Reservation Conversations

Revinate Launches Pathways and Vault to Turn Hotel Guest Data Into Automated Marketing and Personalized Service

How Disconnected Hotel Operations Create Hidden Labor Costs and Limit Staff Productivity

How to Choose a Kiosk Manufacturing Partner for Your Hotel Check-in Project

How Hotels Can Prevent Password Attacks and Protect Guest Information

Hotel Technology News

Astral Hotels Bets on a Life-Sized AI Hologram to Rethink Hotel Check-In

Solution Provider News

Stasher Secures $4 Million to Automate Luggage Storage Across UK Hotels

Why Hotels Need More Than Another Dashboard to Turn Operational Data Into Timely Action

Travel Outlook Launches BLACK MARIGOLD to Bring CRM Intelligence Into Live Hotel Reservation Conversations

Revinate Launches Pathways and Vault to Turn Hotel Guest Data Into Automated Marketing and Personalized Service

How Disconnected Hotel Operations Create Hidden Labor Costs and Limit Staff Productivity

How to Choose a Kiosk Manufacturing Partner for Your Hotel Check-in Project

How Hotels Can Prevent Password Attacks and Protect Guest Information

Ocean Edge Resort Expands Travel Outlook Partnership to Personalize Guest Reservations From the First Phone Call

Westin Kierland Moves More Than 60% of Room Service Orders Online With IRIS Mobile Dining

Why Hotels Need More Than Another Dashboard to Turn Operational Data Into Timely Action

BNO Travel Launches BNO Service to Connect Housekeeping and Maintenance Directly to Hotel Profitability

CADD Emirates Partners with Hotelworld.ai to Expand AI Hotel Technology Across the Middle East

Market Research

Research: Hospitality Technology Tops $1 Billion Across 40 Startups, With PMS and AI Platforms Capturing the Largest Share

Viewpoints

How Disconnected Hotel Operations Create Hidden Labor Costs and Limit Staff Productivity

Spotlight Interviews

Spotlight Interview: Karen Bey, Vice President, Global Sales at FCS Solutions