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How AI Can Help Hoteliers Connect Departments, Improve Operations and Enhance Guest Interactions

Where did all of these robots come from? While hospitality may seem like the last place you might expect to find artificial intelligence, this technology has significantly impacted how hoteliers do business. While most generative AI today reacts to text prompts, it will soon rewrite the rules for hotel operations. Properties of all sizes, branded and independent alike, will benefit from automation taking over repetitive, mundane tasks — but our industry often struggles to explain how this will play out in practice. Unlike science-fiction novels, the most effective robots in hospitality will not be walking around, but they will be interacting directly with guests. Predictive analytics has become the ultimate prescription for an industry needing additional support, and the hotel property-management system is the gateway to deliver and manage all AI-generated data for improved guest communications.  Here are a few ways this technology will be of use to hoteliers: Improved [...]

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