Hotel Technology News

Viewpoints

What a Hotel Kitchen Brigade Really Costs and What Changes When the Cooking Leaves the Building

Hotel food has a staffing problem that pay rises have not solved. In a staffing survey published by the American Hotel & Lodging Association in February 2025, 65% of hotels still reported shortages, even after [...]
Hotel Technology News

Hard Rock Turns to Accor’s Booking Technology to Reach 125 Million Loyalty Members

Hard Rock International has signed a deal with Accor that would let its hotels sell rooms through ALL Accor, a booking and loyalty platform with more than 125 million members across 110 countries. After the [...]
Hotel Technology News

Hyatt Unifies Digital and IT as It Reports More Than $100 Million in Booking Revenue From Personalization

Hyatt Hotels Corporation has combined its digital and technology teams under Danny Miles, the former chief technology officer at Under Armour. In announcing his appointment as chief digital and information officer on November 9, Hyatt [...]
Hotel Technology News

Marriott’s Technology Overhaul Reaches Full-Service Hotels as Bonvoy Tests a Room Upgrade Waitlist

Marriott International has begun moving full-service hotels onto new technology after starting with U.S. select-service properties. CEO Anthony Capuano said on the company’s November 2 earnings call that more than 3,000 hotels had moved to [...]
Announcement

Uptown Network Expands Artuzan With Event Tools to Build Hotel Guest Loyalty and Unlock New Revenue Opportunities

Uptown Network has announced Events, the latest addition to Artuzan™, its unified guest experience platform. The new capabilities connect event creation, guest invitations, RSVPs and reminders, helping hospitality operators organize gatherings that strengthen guest relationships [...]

Hard Rock Turns to Accor’s Booking Technology to Reach 125 Million Loyalty Members

Comments Off on Hard Rock Turns to Accor’s Booking Technology to Reach 125 Million Loyalty Members

Hard Rock International has signed a deal with Accor that would let its hotels sell rooms through ALL Accor, a booking and loyalty platform with more than 125 million members across 110 countries. After the [...]
Hyatt Unifies Digital and IT as It Reports More Than $100 Million in Booking Revenue From Personalization

Comments Off on Hyatt Unifies Digital and IT as It Reports More Than $100 Million in Booking Revenue From Personalization
Marriott’s Technology Overhaul Reaches Full-Service Hotels as Bonvoy Tests a Room Upgrade Waitlist

Comments Off on Marriott’s Technology Overhaul Reaches Full-Service Hotels as Bonvoy Tests a Room Upgrade Waitlist

Booking Holdings Launches Vayo With Planned $100 Million Investment as AI Reshapes Hotel Distribution

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Booking Holdings has launched Vayo, a personal AI travel service, with plans to invest $100 million in the business. The Seattle-based company opened a waitlist for its free, invite-only private beta on October 14. The [...]
Stasher Secures $4 Million to Automate Luggage Storage Across UK Hotels

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Dormakaba Expands Beyond Hotel Locks With Alliants Acquisition to Add Digital Check-In Payments and Guest Messaging

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Why Hotels Need More Than Another Dashboard to Turn Operational Data Into Timely Action

Hotels have never suffered from a shortage of reports. We have reports about revenue, labor, guest scores, maintenance, sales, breakfast, channel mix and — on a good day — a report explaining why another report is wrong. Technology has made those reports faster and prettier. Occupancy. ADR. RevPAR. Pickup. Pace. Overtime. Service tickets. Energy use. We can put almost anything on a dashboard now. That is progress. It is also where the trouble starts. A dashboard can be beautifully designed, updated in real time and still have almost no impact on the operation. Information is not a decision. A decision is not execution. And none of it matters if the guest in room 614 still has no hot water while twelve green KPIs glow happily on a screen downstairs. A 2026 survey of hotel owners and operators illustrates the gap. Ninety-one percent of respondents said they still rely on some [...]

Stay Smart, Keep Current

What a Hotel Kitchen Brigade Really Costs and What Changes When the Cooking Leaves the Building

Hard Rock Turns to Accor’s Booking Technology to Reach 125 Million Loyalty Members

Hyatt Unifies Digital and IT as It Reports More Than $100 Million in Booking Revenue From Personalization

Marriott’s Technology Overhaul Reaches Full-Service Hotels as Bonvoy Tests a Room Upgrade Waitlist

Uptown Network Expands Artuzan With Event Tools to Build Hotel Guest Loyalty and Unlock New Revenue Opportunities

Hotel Technology News

Hard Rock Turns to Accor’s Booking Technology to Reach 125 Million Loyalty Members

Solution Provider News

Booking Holdings Launches Vayo With Planned $100 Million Investment as AI Reshapes Hotel Distribution

Why Hotels Need More Than Another Dashboard to Turn Operational Data Into Timely Action

What a Hotel Kitchen Brigade Really Costs and What Changes When the Cooking Leaves the Building

Hard Rock Turns to Accor’s Booking Technology to Reach 125 Million Loyalty Members

Hyatt Unifies Digital and IT as It Reports More Than $100 Million in Booking Revenue From Personalization

Marriott’s Technology Overhaul Reaches Full-Service Hotels as Bonvoy Tests a Room Upgrade Waitlist

Uptown Network Expands Artuzan With Event Tools to Build Hotel Guest Loyalty and Unlock New Revenue Opportunities

RMS Integrates With TrustYou to Unify Hotel Guest Data and Support More Personalized Stays

Codelocks Launches ConnectShare Smart Locks to Simplify Hotel Access, Mobile Entry and Remote Management

Hyatt’s Inclusive Collection Modernizes Travel Advisor Loyalty With Antavo-Powered Confidant Rewards

How Hotels Can Earn Better Reviews by Identifying and Addressing Guest Frustrations Before Checkout

Otel Publishes Free Guide to Help Hotels Build a 2027 AI Strategy and Test Their First Use Case in Four Weeks

Market Research

Research: Hospitality Technology Tops $1 Billion Across 40 Startups, With PMS and AI Platforms Capturing the Largest Share

Viewpoints

What a Hotel Kitchen Brigade Really Costs and What Changes When the Cooking Leaves the Building

Spotlight Interviews

Spotlight Interview: Patrick Ahler, Senior Vice President at Castle Resorts & Hotels