Hotel Technology News

Success Stories

Ocean Edge Resort Expands Travel Outlook Partnership to Personalize Guest Reservations From the First Phone Call

Award-winning Ocean Edge Resort & Golf Club expands its two-year partnership with Travel Outlook, The Premier Hotel Call Center™, to personalize the hotel reservation experience from the first guest call There is no single way [...]
Success Stories

Westin Kierland Moves More Than 60% of Room Service Orders Online With IRIS Mobile Dining

IRIS, the global leader in digital F&B ordering and guest experience solutions for hotels, has revealed how The Westin Kierland Resort & Spa is transforming its food and beverage operations with IRIS Mobile Dining – [...]
Viewpoints

Why Hotels Need More Than Another Dashboard to Turn Operational Data Into Timely Action

Hotels have never suffered from a shortage of reports. We have reports about revenue, labor, guest scores, maintenance, sales, breakfast, channel mix and — on a good day — a report explaining why another report [...]
Announcement

BNO Travel Launches BNO Service to Connect Housekeeping and Maintenance Directly to Hotel Profitability

Following nearly a year of development and use in its own operations, BNO Travel is making BNO Service available as a commercial software product for hotels, destination companies and lodging providers. Visit Stranda has signed [...]
Announcement

CADD Emirates Partners with Hotelworld.ai to Expand AI Hotel Technology Across the Middle East

CADD Emirates Computer Trading and Hotelworld.ai have signed a strategic partnership agreement during marking the beginning of a collaboration that will accelerate the adoption of AI-powered hospitality solutions across the Middle East. The agreement, formally [...]

Astral Hotels Bets on a Life-Sized AI Hologram to Rethink Hotel Check-In

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Astral Hotels is betting that guests may be more willing to use hotel self-service technology if it looks and behaves less like a machine. The Israeli hotel group is introducing an artificial intelligence-powered check-in kiosk [...]
IHG Hotels & Resorts Launches Conversational AI Search Across Its Website and Mobile App

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Wyndham Scales AI Guest Engagement Across More Than 5,000 Hotel Properties

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Stasher Secures $4 Million to Automate Luggage Storage Across UK Hotels

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Stasher has secured approximately $4 million to expand its luggage-storage marketplace and install more smart lockers at hotels and other travel locations across the United Kingdom and Europe. For hotels, the investment brings automation to [...]
Dormakaba Expands Beyond Hotel Locks With Alliants Acquisition to Add Digital Check-In Payments and Guest Messaging

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Google’s Agentic Hotel Booking Push Raises New Questions for Direct Distribution and Guest Ownership

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How Independent Hotels Can Turn Soft Dates Into Focused Sales and Marketing Action

Picture an independent hotel that already knows which dates are soft. The revenue system has flagged them. Marketing can launch something within hours. The booking engine is working and the CRM is collecting names. Two weeks later, the same Tuesday and Wednesday are still half the problem. The hotel had the information. It just never turned into a clear sequence of actions. That is the gap I keep coming back to. It is not really a missing technology. It is the space between knowing that demand is weak and deciding who to target, what to offer, who will contact them and what happens after the first response. In many independent hotels, that space is still informal. Revenue sees the gap first Revenue management usually spots the problem before anyone else. Pickup slows. The booking window changes. One room type stops moving. Midweek occupancy falls behind the same period last year. [...]

Stay Smart, Keep Current

Ocean Edge Resort Expands Travel Outlook Partnership to Personalize Guest Reservations From the First Phone Call

Westin Kierland Moves More Than 60% of Room Service Orders Online With IRIS Mobile Dining

Why Hotels Need More Than Another Dashboard to Turn Operational Data Into Timely Action

BNO Travel Launches BNO Service to Connect Housekeeping and Maintenance Directly to Hotel Profitability

CADD Emirates Partners with Hotelworld.ai to Expand AI Hotel Technology Across the Middle East

Hotel Technology News

Astral Hotels Bets on a Life-Sized AI Hologram to Rethink Hotel Check-In

Solution Provider News

Stasher Secures $4 Million to Automate Luggage Storage Across UK Hotels

How Independent Hotels Can Turn Soft Dates Into Focused Sales and Marketing Action

Ocean Edge Resort Expands Travel Outlook Partnership to Personalize Guest Reservations From the First Phone Call

Westin Kierland Moves More Than 60% of Room Service Orders Online With IRIS Mobile Dining

Why Hotels Need More Than Another Dashboard to Turn Operational Data Into Timely Action

BNO Travel Launches BNO Service to Connect Housekeeping and Maintenance Directly to Hotel Profitability

CADD Emirates Partners with Hotelworld.ai to Expand AI Hotel Technology Across the Middle East

How Hotels Can Turn Beverage Data Into Better Operational Decisions

What Top-Performing Hotels Do Differently With Their POS Systems

Why AI-Powered Translation and Sentiment Analysis Can Misread Hotel Reviews Across Languages and Cultures

How Independent Hotels Can Turn Soft Dates Into Focused Sales and Marketing Action

Commercial Refrigeration for Hotels: The Overlooked Energy Cost

Market Research

Research: Hospitality Technology Tops $1 Billion Across 40 Startups, With PMS and AI Platforms Capturing the Largest Share

Viewpoints

Why Hotels Need More Than Another Dashboard to Turn Operational Data Into Timely Action

Spotlight Interviews

Spotlight Interview: Karen Bey, Vice President, Global Sales at FCS Solutions