Hotel Technology News

Success Stories

Curator Hotel and Resort Collection Selects Travel Outlook as Preferred Call Center Partner

Travel Outlook Premium Hotel Call Center announced today that it has been selected as the preferred provider of reservation and guest service calls for Curator Hotel & Resort Collection’s growing roster of member hotels. Through this [...]
Announcement

LEVL Releases Device Intelligence and Identity Platform for the Hospitality Network Industry

LEVL Technologies, Inc. today released its LEVL-IQ™ device intelligence and identity platform, which resolves issues caused by MAC address randomization which poses challenges to the hospitality network industry, while offering intelligence and insights on all [...]
Viewpoints

Five Key Considerations for Hoteliers in Addressing MAC Randomization

As MAC address randomization gets increasingly more aggressive with each OS release shortening the interval, network operators are investigating methods to replace the broader functionality of the MAC address, which today can be used for [...]
Viewpoints

How Automation Technology Will Play a Leading Role in Future-Proofing Hospitality

After a devastating year, with hotel occupancy dropping to less than 20% and doors closing for the majority of hospitality businesses, the industry has never been so tested. Although COVID-19 vaccines offer hope, there is [...]
Viewpoints

How the Right PMS Can Meet the Needs of Hoteliers as They Prepare for Reopening

It is not surprising that 2021 brought with it a lot of hotel operational changes as management had ample time last year to evaluate which technology solutions were working and which were not. What many [...]

First Hotel in Space Plans to Open in 2027 for An Out of This World Guest Experience

Comments Off on First Hotel in Space Plans to Open in 2027 for An Out of This World Guest Experience

No longer the stuff of science fiction, the first hotel in outer space may soon open its doors for business. Orbital Assembly Corporation has unveiled new details about its plans for a commercial space station, [...]
Hilton Ramps Up Its COVID-Era Group Business And Events Capabilities with Its EventReady Hybrid Solutions

Comments Off on Hilton Ramps Up Its COVID-Era Group Business And Events Capabilities with Its EventReady Hybrid Solutions
Dolce Hotels and Resorts Launches Technology-Enabled Hybrid Meeting Initiative to Boost Group Sales Demand

Comments Off on Dolce Hotels and Resorts Launches Technology-Enabled Hybrid Meeting Initiative to Boost Group Sales Demand

Cendyn Acquires NextGuest to Expand Its Global Reach in Delivering Hotel CRM and Digital Marketing Solutions

Comments Off on Cendyn Acquires NextGuest to Expand Its Global Reach in Delivering Hotel CRM and Digital Marketing Solutions

Hotel technology solution provider Cendyn has acquired NextGuest, a New York and Munich-based CRM and digital marketing competitor also serving the hospitality industry. The formal rival companies (NextGuest often came up against Cendyn in competitive situations) will reportedly [...]
Hotel Technology Startup Virdee Secures $2 Million to Roll Out Its Contactless App, Kiosk and Access Solutions

Comments Off on Hotel Technology Startup Virdee Secures $2 Million to Roll Out Its Contactless App, Kiosk and Access Solutions
MCR Acquires Hotel Property Management Solution Provider StayNTouch for $46 Million Following Shiji Group Divestment

Comments Off on MCR Acquires Hotel Property Management Solution Provider StayNTouch for $46 Million Following Shiji Group Divestment

Why the Call Center as the First Touch Point Sets the Tone for Your Hotel Brand

In a digital age, when a potential guest picks up the phone to make a reservation, they expect a personal touch on the other end. Chances are, they’ve exhausted all digital booking avenues and are seeking true customer service by a trained professional. The consequences of not having a professional call center backing your reservation department could be detrimental to your business. Additionally, the benefits of having a trained call center serve your business could take it to new heights. Having a professional call center with highly trained agents who know the ins and outs of your business will not only increase sales conversions, but help define your brand’s image, and increase revenue through upselling. Add a Personal Touch In an increasingly digital world, a personal touch goes a long way. A friendly, helpful, and informative voice on the other end of the line is just what it takes to turn a curious caller into a repeat customer. While there is no denying the power of a strong online presence, many customers frequently use several [...]

Stay Smart, Keep Current

Curator Hotel and Resort Collection Selects Travel Outlook as Preferred Call Center Partner

LEVL Releases Device Intelligence and Identity Platform for the Hospitality Network Industry

Five Key Considerations for Hoteliers in Addressing MAC Randomization

How Automation Technology Will Play a Leading Role in Future-Proofing Hospitality

How the Right PMS Can Meet the Needs of Hoteliers as They Prepare for Reopening

Hotel Technology News

First Hotel in Space Plans to Open in 2027 for An Out of This World Guest Experience

Solution Provider News

Cendyn Acquires NextGuest to Expand Its Global Reach in Delivering Hotel CRM and Digital Marketing Solutions

Why the Call Center as the First Touch Point Sets the Tone for Your Hotel Brand

Curator Hotel and Resort Collection Selects Travel Outlook as Preferred Call Center Partner

LEVL Releases Device Intelligence and Identity Platform for the Hospitality Network Industry

Five Key Considerations for Hoteliers in Addressing MAC Randomization

How Automation Technology Will Play a Leading Role in Future-Proofing Hospitality

How the Right PMS Can Meet the Needs of Hoteliers as They Prepare for Reopening

A Few Tips on How Tipping Can Work in a Cashless Hotel

Why the Call Center as the First Touch Point Sets the Tone for Your Hotel Brand

Every Hotelier in Every Role Must Now Understand Technology

9 Important (But Less Obvious) Uses for Wearable Panic Buttons for Hotel Staff

Spotlight Interview: John Laplante, Chief Information Officer at G6 Hospitality

Market Research

Research: Nearly 90 Percent of Travelers Would Rather Interact with a Mobile App than a Human to Manage Their Hotel Stay

Viewpoints

Five Key Considerations for Hoteliers in Addressing MAC Randomization

Spotlight Interviews

Spotlight Interview: John Laplante, Chief Information Officer at G6 Hospitality