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Why the Call Center as the First Touch Point Sets the Tone for Your Hotel Brand

In a digital age, when a potential guest picks up the phone to make a reservation, they expect a personal touch on the other end. Chances are, they’ve exhausted all digital booking avenues and are seeking true customer service by a trained professional. The consequences of not having a professional call center backing your reservation department could be detrimental to your business.  Additionally, the benefits of having a trained call center serve your business could take it to new heights. Having a professional call center with highly trained agents who know the ins and outs of your business will not only increase sales conversions, but help define your brand’s image, and increase revenue through upselling. Add a Personal Touch In an increasingly digital world, a personal touch goes a long way. A friendly, helpful, and informative voice on the other end of the line is just what it takes to turn a curious caller into a repeat customer. While there is no denying the power of a strong online presence, many customers frequently use several [...]

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