Hotel Technology News

Viewpoints

How Hotels Can Prevent Password Attacks and Protect Guest Information

Hotels and hospitality businesses operate on a steady flow of sensitive data. From the moment a guest books a room to the final folio at checkout, a property collects and stores passport details, home addresses, [...]
Success Stories

Ocean Edge Resort Expands Travel Outlook Partnership to Personalize Guest Reservations From the First Phone Call

Award-winning Ocean Edge Resort & Golf Club expands its two-year partnership with Travel Outlook, The Premier Hotel Call Center™, to personalize the hotel reservation experience from the first guest call There is no single way [...]
Success Stories

Westin Kierland Moves More Than 60% of Room Service Orders Online With IRIS Mobile Dining

IRIS, the global leader in digital F&B ordering and guest experience solutions for hotels, has revealed how The Westin Kierland Resort & Spa is transforming its food and beverage operations with IRIS Mobile Dining – [...]
Viewpoints

Why Hotels Need More Than Another Dashboard to Turn Operational Data Into Timely Action

Hotels have never suffered from a shortage of reports. We have reports about revenue, labor, guest scores, maintenance, sales, breakfast, channel mix and — on a good day — a report explaining why another report [...]
Announcement

BNO Travel Launches BNO Service to Connect Housekeeping and Maintenance Directly to Hotel Profitability

Following nearly a year of development and use in its own operations, BNO Travel is making BNO Service available as a commercial software product for hotels, destination companies and lodging providers. Visit Stranda has signed [...]

Astral Hotels Bets on a Life-Sized AI Hologram to Rethink Hotel Check-In

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Astral Hotels is betting that guests may be more willing to use hotel self-service technology if it looks and behaves less like a machine. The Israeli hotel group is introducing an artificial intelligence-powered check-in kiosk [...]
IHG Hotels & Resorts Launches Conversational AI Search Across Its Website and Mobile App

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Wyndham Scales AI Guest Engagement Across More Than 5,000 Hotel Properties

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Stasher Secures $4 Million to Automate Luggage Storage Across UK Hotels

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Stasher has secured approximately $4 million to expand its luggage-storage marketplace and install more smart lockers at hotels and other travel locations across the United Kingdom and Europe. For hotels, the investment brings automation to [...]
Dormakaba Expands Beyond Hotel Locks With Alliants Acquisition to Add Digital Check-In Payments and Guest Messaging

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Google’s Agentic Hotel Booking Push Raises New Questions for Direct Distribution and Guest Ownership

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Why AI-Powered Translation and Sentiment Analysis Can Misread Hotel Reviews Across Languages and Cultures

Guest reviews used to be read one at a time, by a person who could tell when a phrase meant more than its literal words. That job now runs largely on AI: sentiment scoring to triage volume, translation to make a Hindi, Portuguese, or Japanese review readable in English, and increasingly, AI-suggested responses. For an independent hotel with dozens or hundreds of reviews landing every week, this is the only way the work gets done at all. It is also where a specific, under-discussed failure mode lives: language and cultural context can distort what AI thinks a review is saying, and that distortion turns into an operational decision before a human ever sees it. Literal translation misses the point it should be catching Machine translation is very good at words and often wrong about intent. A guest from Japan who writes that the room was “sufficient” is not necessarily filing [...]

Stay Smart, Keep Current

How Hotels Can Prevent Password Attacks and Protect Guest Information

Ocean Edge Resort Expands Travel Outlook Partnership to Personalize Guest Reservations From the First Phone Call

Westin Kierland Moves More Than 60% of Room Service Orders Online With IRIS Mobile Dining

Why Hotels Need More Than Another Dashboard to Turn Operational Data Into Timely Action

BNO Travel Launches BNO Service to Connect Housekeeping and Maintenance Directly to Hotel Profitability

Hotel Technology News

Astral Hotels Bets on a Life-Sized AI Hologram to Rethink Hotel Check-In

Solution Provider News

Stasher Secures $4 Million to Automate Luggage Storage Across UK Hotels

Why AI-Powered Translation and Sentiment Analysis Can Misread Hotel Reviews Across Languages and Cultures

How Hotels Can Prevent Password Attacks and Protect Guest Information

Ocean Edge Resort Expands Travel Outlook Partnership to Personalize Guest Reservations From the First Phone Call

Westin Kierland Moves More Than 60% of Room Service Orders Online With IRIS Mobile Dining

Why Hotels Need More Than Another Dashboard to Turn Operational Data Into Timely Action

BNO Travel Launches BNO Service to Connect Housekeeping and Maintenance Directly to Hotel Profitability

CADD Emirates Partners with Hotelworld.ai to Expand AI Hotel Technology Across the Middle East

How Hotels Can Turn Beverage Data Into Better Operational Decisions

What Top-Performing Hotels Do Differently With Their POS Systems

Why AI-Powered Translation and Sentiment Analysis Can Misread Hotel Reviews Across Languages and Cultures

How Independent Hotels Can Turn Soft Dates Into Focused Sales and Marketing Action

Market Research

Research: Hospitality Technology Tops $1 Billion Across 40 Startups, With PMS and AI Platforms Capturing the Largest Share

Viewpoints

How Hotels Can Prevent Password Attacks and Protect Guest Information

Spotlight Interviews

Spotlight Interview: Karen Bey, Vice President, Global Sales at FCS Solutions