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Getting to a Hotel Operations Platform that Makes It Easy for Frontline Staff to Complete Tasks Across Departments

Last month’s Hospitality Industry Technology Exposition & Conference (HITEC) event was fraught with obstacles that hindered it from achieving the highs of its pre-Covid outings. It competed for attendees with the Lodging Conference held concurrently over in Phoenix; there were still lingering fears over the Delta variant spiking in Texas; and perhaps the greatest concern is that many technology vendors, much like the hotels they serve, are operating on lean budgets with just-in-time delivery of new features and sales through one-off video calls that defeat the purpose of a maintaining an expensive booth presence. Still, the hotel industry marches on and tech suppliers are here to help, especially when it comes to economically mitigating the ongoing labor shortages that are palpable in just about every travel market across the globe. The first layer of the tech stack is, of course, the PMS, for which vendors have already rolled out features [...]

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