Hotel Technology News

Vendor Spotlight

FCS Solutions Connects Housekeeping Maintenance and Guest Service Through a Unified Hotel Operations Platform

Hotel operations depend on hundreds of handoffs that guests rarely see. A request may begin at the front desk, move to housekeeping or engineering and require confirmation from another department before it is complete. A [...]
Market Research & Opinion

Research: Full Service and Select Service Hotels Improved Labor Productivity Every Month in H1 2026

Full Service and Select Service hotels improved labor productivity during the first half of 2026 even as demand strengthened. Based on Hotel Effectiveness data from approximately 5,000 U.S. hotels, the report finds that Hours per [...]
Solution Provider News

Dormakaba Expands Beyond Hotel Locks With Alliants Acquisition to Add Digital Check-In Payments and Guest Messaging

A hotel room lock was once a fairly self-contained purchase. It needed to be secure, dependable and connected to the property-management system so the front desk could issue key cards. Once installed, it might remain [...]
Hotel Technology News

Astral Hotels Bets on a Life-Sized AI Hologram to Rethink Hotel Check-In

Astral Hotels is betting that guests may be more willing to use hotel self-service technology if it looks and behaves less like a machine. The Israeli hotel group is introducing an artificial intelligence-powered check-in kiosk [...]
Viewpoints

Why Hospitality’s Next Technology Revolution Starts in the Kitchen

Hospitality has always been built on great service and memorable food. Behind every hotel restaurant, buffet, banquet, and catering event is a string of decisions about how much to prepare, when to restock, and how [...]

Astral Hotels Bets on a Life-Sized AI Hologram to Rethink Hotel Check-In

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Astral Hotels is betting that guests may be more willing to use hotel self-service technology if it looks and behaves less like a machine. The Israeli hotel group is introducing an artificial intelligence-powered check-in kiosk [...]
IHG Hotels & Resorts Launches Conversational AI Search Across Its Website and Mobile App

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Wyndham Scales AI Guest Engagement Across More Than 5,000 Hotel Properties

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Dormakaba Expands Beyond Hotel Locks With Alliants Acquisition to Add Digital Check-In Payments and Guest Messaging

Comments Off on Dormakaba Expands Beyond Hotel Locks With Alliants Acquisition to Add Digital Check-In Payments and Guest Messaging

A hotel room lock was once a fairly self-contained purchase. It needed to be secure, dependable and connected to the property-management system so the front desk could issue key cards. Once installed, it might remain [...]
Google’s Agentic Hotel Booking Push Raises New Questions for Direct Distribution and Guest Ownership

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CAMO Hospitality Raises $4 Million to Help Hotels Reclaim In-Room Dining from Delivery Apps

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Why Hospitality Tech Projects Fail After Rollout (And How Hotel Operators Should Lead Implementation)

Most hospitality technology projects do not fail because the software is wrong. They fail because the wrong people are in the room when it is configured, and the right people are too busy to learn it once it goes live. Based on his thirty years of exposure to hundreds of hotel technology projects, former Hospitality Upgrade columnist Doug Rice put it plainly: “Most attempts to deploy new technologies at hotels fail.” Not most pilots. Not most early-stage trials. Most deployments. The technology works. The implementation does not. The Lodging Technology Study found that 69% of hospitality professionals identify integrating new technology as their biggest operational challenge. Academic research confirms that only 5.7% of hotels fully implement intelligent agent technology even after adoption decisions are made. The gap between purchase and full use is where hotel investment goes to die, quietly, expensively, and usually without anyone filing a report about it. [...]

Stay Smart, Keep Current

FCS Solutions Connects Housekeeping Maintenance and Guest Service Through a Unified Hotel Operations Platform

Research: Full Service and Select Service Hotels Improved Labor Productivity Every Month in H1 2026

Dormakaba Expands Beyond Hotel Locks With Alliants Acquisition to Add Digital Check-In Payments and Guest Messaging

Astral Hotels Bets on a Life-Sized AI Hologram to Rethink Hotel Check-In

Why Hospitality’s Next Technology Revolution Starts in the Kitchen

Hotel Technology News

Astral Hotels Bets on a Life-Sized AI Hologram to Rethink Hotel Check-In

Solution Provider News

Dormakaba Expands Beyond Hotel Locks With Alliants Acquisition to Add Digital Check-In Payments and Guest Messaging

Why Hospitality Tech Projects Fail After Rollout (And How Hotel Operators Should Lead Implementation)

FCS Solutions Connects Housekeeping Maintenance and Guest Service Through a Unified Hotel Operations Platform

Research: Full Service and Select Service Hotels Improved Labor Productivity Every Month in H1 2026

Dormakaba Expands Beyond Hotel Locks With Alliants Acquisition to Add Digital Check-In Payments and Guest Messaging

Astral Hotels Bets on a Life-Sized AI Hologram to Rethink Hotel Check-In

Why Hospitality’s Next Technology Revolution Starts in the Kitchen

Otel AI Launches Otel Academy Webinar Series to Help Hotels Cut Through the AI Noise and Build a Practical AI Strategy

Event Temple Launches AI Sales Coordinator to Help Hotels Respond Faster and Win More Group Business

Why AI Hotel Platforms Must Start Replacing Systems, Not Adding Them

How AI Video Analytics Can Help Hotels Protect Both Staff and Guests

CruVu Helps Hotel General Managers Earn Better Reviews Through Better Guest Experiences

Market Research

Research: Hospitality Technology Tops $1 Billion Across 40 Startups, With PMS and AI Platforms Capturing the Largest Share

Viewpoints

Why Hospitality’s Next Technology Revolution Starts in the Kitchen

Spotlight Interviews

Spotlight Interview: Karen Bey, Vice President, Global Sales at FCS Solutions