Hotel Technology News

Success Stories

Viceroy Hotels & Resorts Viceroy Hotel Group Selects Travel Outlook to Optimize Voice Channel

Travel Outlook Premium Hotel Call Center is expanding its alliance with Viceroy Hotels & Resorts, which offers personalized management of incoming voice calls for all 13 properties in the current Viceroy portfolio. Opening early 2021, [...]
Spotlight Interviews

Spotlight Interview: Doug McBrearty, Principal, Gulph Creek Hotels

Launching his career in hospitality in 1973 after graduating from Penn State with a hotel major, Doug McBrearty went to work for Sheraton for 17 years. He then worked for developer Rouse and Associates, headed [...]
Success Stories

IHG Hotels & Resorts Partners with Groups360 to Launch Direct Booking Solution for Groups

Groups360 and IHG Hotels & Resorts has announced the release of GroupSync Engage, the hospitality industry’s first integrated direct booking solution for groups to include both meeting space and guestrooms. IHG is the first brand [...]
Announcement

Volara Partners with GuestHub to Streamline Contactless Interactions Between Hotel Staff and Guests

Volara, the voice hub for the hotel industry, has partnered with GuestHub to streamline interactions between hotel staff and guests without need for personal interaction. The GuestHub guest-experience management solution captures and routes guests’ requests [...]
Success Stories

Louvre Hotels Group Selects Sabre Hospitality Solutions to Improve Hotel Integration and Distribution Capabilities

Louvre Hotels Group, which ranks as Europe’s second-largest enterprise hotel group, with almost 1,600 hotels across 54 countries (and a subsidiary of Jin Jiang International), has partnered with software and technology provider Sabre Corporation. With [...]

Hilton Ramps Up Its COVID-Era Group Business And Events Capabilities with Its EventReady Hybrid Solutions

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To address the dramatic shift in how people meet and celebrate in the age of coronavirus, Hilton is introducing a new suite of offerings, which the company is calling Hilton EventReady Hybrid Solutions. The Hilton [...]
Dolce Hotels and Resorts Launches Technology-Enabled Hybrid Meeting Initiative to Boost Group Sales Demand

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Wyndham Launches New Mobile App with Touchless Features to Help Ensure Guest Safety and Enhance the Guest Experience

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Cendyn Acquires NextGuest to Expand Its Global Reach in Delivering Hotel CRM and Digital Marketing Solutions

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Hotel technology solution provider Cendyn has acquired NextGuest, a New York and Munich-based CRM and digital marketing competitor also serving the hospitality industry. The formal rival companies (NextGuest often came up against Cendyn in competitive situations) will reportedly [...]
Hotel Technology Startup Virdee Secures $2 Million to Roll Out Its Contactless App, Kiosk and Access Solutions

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MCR Acquires Hotel Property Management Solution Provider StayNTouch for $46 Million Following Shiji Group Divestment

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Exploring the Pros and Cons of Online Check-in for Hoteliers

The pandemic has significantly transformed the way most businesses operate, and hotels are no exception. In hospitality, so many things have changed in such a short span of time that many tech solutions became not just popular but vital for hotel businesses all around the world. Hotel check-in has changed, in many ways, for good. There is a surge in hoteliers seeking out solutions to enable contactless check-in, which has been the buzzword in the last few months due to Covid-19 measures and social-distancing rules. P3 and FreedomPay reported an average of 35% adoption rate of all guests who are due to check-in, with take-up as high as 72% in some hotels. But is this new technology really what the consumer wants? Hospitality is such a personal business so it has been challenging to engage with guests and keep them loyal to you while keeping communications contact-free. Therefore, we need [...]

Stay Smart, Keep Current

Viceroy Hotels & Resorts Viceroy Hotel Group Selects Travel Outlook to Optimize Voice Channel

Spotlight Interview: Doug McBrearty, Principal, Gulph Creek Hotels

IHG Hotels & Resorts Partners with Groups360 to Launch Direct Booking Solution for Groups

Volara Partners with GuestHub to Streamline Contactless Interactions Between Hotel Staff and Guests

Louvre Hotels Group Selects Sabre Hospitality Solutions to Improve Hotel Integration and Distribution Capabilities

Hotel Technology News

Hilton Ramps Up Its COVID-Era Group Business And Events Capabilities with Its EventReady Hybrid Solutions

Solution Provider News

Cendyn Acquires NextGuest to Expand Its Global Reach in Delivering Hotel CRM and Digital Marketing Solutions

Exploring the Pros and Cons of Online Check-in for Hoteliers

Viceroy Hotels & Resorts Viceroy Hotel Group Selects Travel Outlook to Optimize Voice Channel

Spotlight Interview: Doug McBrearty, Principal, Gulph Creek Hotels

IHG Hotels & Resorts Partners with Groups360 to Launch Direct Booking Solution for Groups

Volara Partners with GuestHub to Streamline Contactless Interactions Between Hotel Staff and Guests

Louvre Hotels Group Selects Sabre Hospitality Solutions to Improve Hotel Integration and Distribution Capabilities

Ramping Up Hotel Recovery Revenues with Integrated PMS Modules

Cendyn Acquires NextGuest to Expand Its Global Reach in Delivering Hotel CRM and Digital Marketing Solutions

How to Optimize Hotel Digital Marketing Performance Via the Voice Channel

How Hoteliers Are Utilizing Aptech’s PVNG Accounting Solution to Optimize Efficiency During the Pandemic

Gulph Creek Hotels Deploys ROAR for Good’s Safety Solution for Hotel Workers

Market Research

Research: Nearly 90 Percent of Travelers Would Rather Interact with a Mobile App than a Human to Manage Their Hotel Stay

Viewpoints

Ramping Up Hotel Recovery Revenues with Integrated PMS Modules

Spotlight Interviews

Spotlight Interview: Doug McBrearty, Principal, Gulph Creek Hotels