Hotel Technology News

AI / Robots

How Artificial Intelligence Can Help Hotels Meet (and Exceed) Guest Expectations

By Jeff Zabin, Managing Editor Note: This article is adapted from the new Starfleet Research study How Artificial Intelligence Enhances the Guest Experience. It is currently available for complimentary access, courtesy of Oracle Hospitality. Hotels [...]
Deal Announcements

The Grand Hotel Baglioni Modernizes Its Revenue Management with IDeaS Revenue Solutions

Located in the heart of Florence, and housed in a magnificent 19th-century building, the Grand Hotel Baglioni, has been synonymous with hospitality and quality for over 100 years. Now the Grand Hotel Baglioni, which offers 192 guest [...]
Revenue Management

Rainmaker Expands Its Profit Optimization Product Suite Into the Middle East

The combination of declining revenues and rising costs are negatively impacting profit per room at hotels across the Middle East. According to the latest tracking data from HotStats, full-service hotels in the region have seen GOPPAR slide by [...]
Property Management Systems

Why Smart Hoteliers Are Investing in Next-Generation PMS Capabilities

By Jeff Zabin, Managing Editor Guests have always expected star treatment, particularly from hotels in upscale categories. Today those expectations are through the roof. This is evidenced by the fact that guests now expect a [...]
Guest Experience Management

The Hotel Concord Partners with Volara to Bring Alexa Technology to Guest Rooms

The Hotel Concord is a new 38-room boutique hotel that officially opened its doors for business in August of this year. The hotel located on the fourth and sixth floors of Capital Commons, which is [...]