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For Hoteliers, the COVID-19 Health Crisis May Be an Opportunity to Focus on Technology Improvement

Living through the 2003 SARS epidemic in my hometown of Toronto, this current crisis is already echoing the pattern of huge occupancy drops while air travel has already been decimated. I do not have the answers as to how bad this novel coronavirus situation will get or how far the media will go to propagate this panic, but it will inevitably mean that your hotel will experience some ripples that must be addressed. Beyond having an effective cleaning and employee hygiene program in place, there is perhaps an opportunity for you to expand how your property utilizes technologies in order [...]

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