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Why Hoteliers Should Rethink Their Elevator’s Lifeline: PBX vs. Dedicated Emergency Phones

It’s human nature: You’re often not thinking about your elevator emergency phones until it’s too late, right? Your elevator phones are likely a set-it-and-forget-it item, and, without being an expert on elevator code (which, let’s be honest, is not super riveting, much less, easy to follow), based on our experience with fellow we’re guessing you’ve got them connected to your PBX systems without realizing the potentially risk and liability this can bring. Afterall, you utilize it for the rest of your internal communications. Why should this be any different? While PBX systems utilizing Voice over Internet Protocol (VoIP) networks are ideal for general hotel communication, emergency communications paths within the elevator must meet unique code requirements and require special attention as it pertains to risk/liability reduction. Spoiler alert: inherent characteristics of these systems make them less than likely to be capable of meeting these codes, therefore putting exposing your hotel [...]

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