Hotel Technology News

Viewpoints

How Technology as Core Infrastructure Is Redefining the Hotel Operating Model

Across the global hotel industry, a select group of operators are quietly rewriting the rules of performance and the operating model for hotels leveraging technology and AI. We spoke with leaders scaling boutique portfolios into [...]
Hotel Technology News

Marriott Advances Technology Migration as AI Strategy Moves Into Deployment

Marriott International is accelerating one of the most ambitious technology overhauls in its history, committing $1.1 billion in investment spending in 2026, with more than one-third directed toward digital and technology transformation. During the company’s [...]
Success Stories

Mandarin Oriental Grows Room Service Revenue 54% With IRIS Mobile Ordering

IRIS, the global market leader in digital F&B and guest experience solutions for hotels, has announced outstanding year-on-year growth with Mandarin Oriental, one of the world’s most luxurious hotel operators. Over the past year, Mandarin [...]
Viewpoints

Why Hotel Technology Is Finally Breaking Up With Fragmented Systems

For years, hotel technology evolved through a gradual accumulation of systems. A PMS sat at the center, with layers added over time for distribution, revenue management, reputation, guest messaging, upsells, housekeeping, payments, digital check-in, keyless [...]
Hotel Technology News

Accor Adds Conversational AI to Its Guest Planning and Direct Booking Strategy

Accor has launched its ALL Accor app within ChatGPT, enabling travelers to search the group’s global hotel portfolio using natural language, see pricing and loyalty member rates, and then complete bookings through Accor’s own platform. [...]

Marriott Advances Technology Migration as AI Strategy Moves Into Deployment

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Marriott International is accelerating one of the most ambitious technology overhauls in its history, committing $1.1 billion in investment spending in 2026, with more than one-third directed toward digital and technology transformation. During the company’s [...]
Accor Adds Conversational AI to Its Guest Planning and Direct Booking Strategy

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IHG’s Technology Momentum Picks Up Pace as It Names AI Leader to Drive the Next Wave of Innovation

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Canary Technologies Adds OpenKey Assets to Deepen Mobile Key and Hotel Guest Access Strategy

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For more than a decade, mobile keys have been positioned as one of hospitality’s most transformative technologies. The promise has always been straightforward: remove friction from arrival, reduce dependency on the front desk, and give [...]
Altek AI Raises Pre-Seed Funding to Expand Autonomous Hotel Guest Communication Platform

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Mews Secures $300 Million to Accelerate Agentic AI for Autonomous Hotel Management

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Why Hotels That Master CRM Lead Nurturing Campaign Tactics Will Outperform Competitors in 2026

One of the most reliable levers for revenue growth sits early in the guest journey – in how a hotel engages people who have expressed interest but haven’t booked. This now has the label of lead nurturing, and it has become a sophisticated discipline. The discovery-to-booking pipeline is rarely linear, though, especially as travelers research across multiple devices and channels. They may browse a room type, abandon cart, click an email weeks later, then call the hotel to confirm details before committing. Without the right tools to unify this data, that journey is nearly impossible to track or influence consistently. The good news is that the modern CRM ecosystem has opened the door to scalable nurture programs that feel personal, timely and relevant, all while lifting both conversion and lifetime value. And for reference, we’re focusing on this particular issue because our belief is that the CRM is now a [...]

Stay Smart, Keep Current

How Technology as Core Infrastructure Is Redefining the Hotel Operating Model

Marriott Advances Technology Migration as AI Strategy Moves Into Deployment

Mandarin Oriental Grows Room Service Revenue 54% With IRIS Mobile Ordering

Why Hotel Technology Is Finally Breaking Up With Fragmented Systems

Accor Adds Conversational AI to Its Guest Planning and Direct Booking Strategy

Hotel Technology News

Marriott Advances Technology Migration as AI Strategy Moves Into Deployment

Solution Provider News

Canary Technologies Adds OpenKey Assets to Deepen Mobile Key and Hotel Guest Access Strategy

Why Hotels That Master CRM Lead Nurturing Campaign Tactics Will Outperform Competitors in 2026

How Technology as Core Infrastructure Is Redefining the Hotel Operating Model

Marriott Advances Technology Migration as AI Strategy Moves Into Deployment

Mandarin Oriental Grows Room Service Revenue 54% With IRIS Mobile Ordering

Why Hotel Technology Is Finally Breaking Up With Fragmented Systems

Accor Adds Conversational AI to Its Guest Planning and Direct Booking Strategy

Canary Technologies Adds OpenKey Assets to Deepen Mobile Key and Hotel Guest Access Strategy

Hospitality Tech360 Partners with Hospitality Sector Council to Launch Innovation Lab Trial Phase

IHG’s Technology Momentum Picks Up Pace as It Names AI Leader to Drive the Next Wave of Innovation

Research: 98% of Hotels Have Begun Using AI, But Only 32% Say It’s Embedded Across Most of Their Operations

IDeaS Launches Rate Data Advantage to Deliver Deeper Market Intelligence for Hoteliers

Market Research

Research: 98% of Hotels Have Begun Using AI, But Only 32% Say It’s Embedded Across Most of Their Operations

Viewpoints

How Technology as Core Infrastructure Is Redefining the Hotel Operating Model

Spotlight Interviews

Spotlight Interview: Johan Ohlin, Chief Technology Officer, IRIS Software Systems