Hotel Technology News

Solution Provider News

In the Spotlight

How Lotte New York Palace is Utilizing Robotic Massage Technology to Unlock Value for Hotel Guest Wellness

If you would have asked us a year ago whether or not a robotic massage would work at a hotel wellness center, our answer would have been, “Only rarely.” Our judgment didn’t completely rule out these automated treatment tables from the welltech conversation, but we firmly believed that a great massage is achieved from both the physical pressure on muscles in combination with the psychological restoration that comes from the patient-therapist relationship. Now, however, our minds are changed. We foresee strong utility for robotic massages and other related touchless wellness equipment, particularly for hotels and spas in gateway cities. As we discussed with Tristina Damico, Director of Spa at iLa Only Spa, the signature spa within Lotte New York Palace, putting a robo-massage unit in one of the treatment rooms has opened the facility to new customer segments who never would have visited the spa otherwise. Contrary to what many [...]

Market Research

Viewpoints

Spotlight Interviews