AI / Robots

How Google Assistant Interpreter Mode Will Increase Hotel Guest Satisfaction and Loyalty

With the travel industry already achieving 1.4 billion international tourist arrivals worldwide, hoteliers need to address the most basic hospitality principle – hotel-to-guest and guest-to-hotel communication. Today’s modern, mobile-dependent travelers expect a frictionless experience. But […]

Announcement

Voice Technologies at CES 2020: Reducing Friction in Hotel Guest Service

More than 170,000 people descended on Las Vegas last week to see the most transformative technology products on the planet during the 2020 Consumer Electronics Show. New this year was a “Travel & Tourism” educational […]

Announcement

Volara Partners with Google Assistant to Launch Live Language Solution, Allowing Hotels to Better Serve and Communicate with International Guests

Last year, the Google Assistant unveiled its real-time translation technology, interpreter mode, helping hotel staff carry on conversations with guests speaking foreign languages. To extend upon this experience, Volara is partnering with the Assistant to […]

Guest Response Solutions

Viceroy Hotels & Resorts Expands Its Partnership with Volara to Power In-room Smart Speakers and Enable Automated Voice Services

With voice technology disrupting hotel guest engagement and redefining how services are requested, Viceroy Hotels & Resorts is expanding its relationship with Volara to power in-room smart speakers and enable automated voice services at its luxury […]

AI / Robots

Is Your Hotel Budgeting for Voice Technology?

Seventy-nine percent of hoteliers and 45 percent of travel brands reported voice-enabled technology investment plans this year.  Devices from Amazon, Google and Smartbeings are competing for a spot on the bedside table as more and […]

Guest Experience Management

Medallia Acquires Zingle, A Leader in Hotel Guest Engagement, for $42 Million

Medallia has acquired AI-based guest engagement platform and messaging solution provider Zingle for approximately $42 million in cash. Zingle’s technology is used by many of the world’s leading hospitality and travel companies to deliver high-touch service. […]