Guest Experience Management

Tablets are the Command Center of the Hotel Room … Not Apps, Not TVs

Five years ago, Hotel News Now took out its crystal ball and made some trend predictions for 2020. One prediction dealt specifically with the guestroom. According to the 2020 Hotel Trend Report, “guests will be […]

AI / Robots

5 Key Points For Using Technology to Improve Hotel Guest Communications

Hospitality will always be a people industry… at least for the foreseeable future. In the guest communications space, this means that nothing will make a customer feel more confident in a hotel’s follow-up activities than […]

Guest Experience Management

Why Viceroy Hotels & Resorts is “All In” with Voice Technology

It’s a new decade — a time when hoteliers are looking at artificial intelligence and voice technologies not as disruptors, but as innovations that will connect them to guests in more meaningful and lasting ways. […]

AI / Robots

How Google Assistant Interpreter Mode Will Increase Hotel Guest Satisfaction and Loyalty

With the travel industry already achieving 1.4 billion international tourist arrivals worldwide, hoteliers need to address the most basic hospitality principle – hotel-to-guest and guest-to-hotel communication. Today’s modern, mobile-dependent travelers expect a frictionless experience. But […]

Announcement

Voice Technologies at CES 2020: Reducing Friction in Hotel Guest Service

More than 170,000 people descended on Las Vegas last week to see the most transformative technology products on the planet during the 2020 Consumer Electronics Show. New this year was a “Travel & Tourism” educational […]

Announcement

Volara Partners with Google Assistant to Launch Live Language Solution, Allowing Hotels to Better Serve and Communicate with International Guests

Last year, the Google Assistant unveiled its real-time translation technology, interpreter mode, helping hotel staff carry on conversations with guests speaking foreign languages. To extend upon this experience, Volara is partnering with the Assistant to […]

Guest Response Solutions

Viceroy Hotels & Resorts Expands Its Partnership with Volara to Power In-room Smart Speakers and Enable Automated Voice Services

With voice technology disrupting hotel guest engagement and redefining how services are requested, Viceroy Hotels & Resorts is expanding its relationship with Volara to power in-room smart speakers and enable automated voice services at its luxury […]