AI / Robots

New Research Study Highlights the Shifting Expectations Of Today’s Hotel Guest

A new research report, published today, finds that a sweeping majority (81 percent) of consumers would like to receive local experience and hotel upgrade recommendations from their hotels. The “Hotels’ Digital Divide” report, commissioned by ALICE […]

Guest Experience Management

How a Hotel Platform Enabled AKA to Streamline Operations and Communication

AKA is a luxury brand of extended stay residences located in the most desirable neighborhoods in New York City, Los Angeles, Philadelphia, Washington, D.C., and London. Recently, AKA partnered with ALICE, implementing the company’s hotel […]

AI / Robots

Angie Hospitality Introduces New Technology to Streamline Guest Wi-Fi Connectivity

Angie Hospitality, which introduced the hospitality industry’s first 24-hour interactive guest room assistant purpose-built for the hotel environment, has announced the addition of PassPoint Hotspot 2.0 technology to its award-winning virtual assistant solution. This next […]

AI / Robots

Hospitality Digital Technology: Challenges, Priorities and Buzzwords

By Max Starkov, Founder and Director at HEBS Digital Today’s typical online travel consumer is exposed to more than 38,983 micro-moments in a 60-day timeframe and visits an average of 18 websites via multiple devices […]

AI / Robots

New Research Surveys the Rise of Hotel Voice Technology

Angie Hospitality has released new research focused on the rapid rise of voice technology in the hotel industry. Some of the research is captured in this infographic. According to the research, 59% of hoteliers think […]

Announcement

Meliá Hotels Launches Volara to Enable Voice-based Guest Conversations

Volara has announced that Circle by Meliá, a Meliá Hotels International brand, has selected it to be the voice technology to properties within its international shared vacation membership club. The new Grand Reserve at Paradisus Palma […]

Guest Response Solutions

How Text Messaging Improves Hotel Staff Efficiency

By Ford Blakely, CEO of Zingle When a guest stays at your hotel, you’re not just offering them a room or a place to sleep — you’re providing an experience. Everything from the unique design […]

CRM

Guestware Adds New Features to Personalize the Guest Experience

Seattle-based Guestware offers hoteliers a comprehensive guest response, facilities maintenance and CRM software solution that enables them to collect, manage and report on all guest information in one comprehensive database. This allows hoteliers to enhance […]