Guest-Facing Technologies

Mobile Apps Usage a Focus of New Lodging Survey

The American Hotel & Lodging Association (AHLA) has released the results of its Lodging Survey, a detailed assessment of advancements in amenities, guest services, sustainability and technology, in addition to other industry trends. The 2018 […]

Market Research

Understanding the Unique Benefits of a Next-Generation “True Cloud” Hotel Revenue Management Solution

Harnessing the power of revenue management, major hotel and resort brands have seen their revenue numbers increase by millions of dollars. Smaller properties, too, have enjoyed substantial upturns in top-line revenue growth. Fueling this success […]

Guest Experience Management

How Artificial Intelligence Enhances the Guest Experience: Key Research Findings from the Soon-to-be-released Benchmark Report

Voice-activated and text-based personal assistants have became part and parcel of our lives. Smart devices in our pockets and our homes can book appointments for us, monitor our home security, play our favorite music, create […]