Smart devices in our pockets and our homes can book appointments for us, monitor our home security, play our favorite music, create our shopping lists and remind us that a cake is ready to come […]
A research report published today from Amadeus and InterContinental Hotels Group (IHG), called Drivers of Change in Hospitality, explores the some of the changes hoteliers can expect as guest insight, technology optimization and the ability […]
A new research report, published today, finds that a sweeping majority (81 percent) of consumers would like to receive local experience and hotel upgrade recommendations from their hotels. The “Hotels’ Digital Divide” report, commissioned by ALICE […]
According to a new research study conducted by Oracle Hospitality, 91 percent of hotel executives agree that mobile technologies are critical to improving guest experience and cultivating loyalty. But only 69 percent are confident in […]
With Gartner predicting that by 2020, 85% of relationships with businesses will not require human interaction, it’s clear that hoteliers need to embrace artificial intelligence (AI) and the Internet of Things (IoT) today if they are going […]
Agilysys has released the research findings of a study the company conducted on Guest Experience Management. “Resort and hotel operators have long understood the importance of meeting or exceeding guest expectations. As these expectations evolve […]
A new research study, conducted by Hotel Internet Services and based on survey responses from more than 500 guests and 200 hoteliers, speaks to the impact that new technologies such as voice control and online […]
The American Hotel & Lodging Association (AHLA) has released the results of its Lodging Survey, a detailed assessment of advancements in amenities, guest services, sustainability and technology, in addition to other industry trends. The 2018 […]
Angie Hospitality has released new research focused on the rapid rise of voice technology in the hotel industry. Some of the research is captured in this infographic. According to the research, 59% of hoteliers think […]
IgnitionOne, a global marketing technology and data analytics provider with a focus on the travel and hospitality sector, today announced the release of its inaugural Hospitality Industry Report, establishing key industry benchmarks from Q4 2018, […]
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