AI / Robots

New Research Study Highlights the Shifting Expectations Of Today’s Hotel Guest

A new research report, published today, finds that a sweeping majority (81 percent) of consumers would like to receive local experience and hotel upgrade recommendations from their hotels. The “Hotels’ Digital Divide” report, commissioned by ALICE […]

Market Research

New Research Study on Hotel Mobile Maturity Focuses on the Guest Experience

According to a new research study conducted by Oracle Hospitality, 91 percent of hotel executives agree that mobile technologies are critical to improving guest experience and cultivating loyalty. But only 69 percent are confident in […]

AI / Robots

New Research on Hotel Technology Speaks to the Benefits of Voice Assistants

With Gartner predicting that by 2020, 85% of relationships with businesses will not require human interaction, it’s clear that hoteliers need to embrace artificial intelligence (AI) and the Internet of Things (IoT) today if they are going […]

Guest Experience Management

Agilysys Research Study Explores The Key Attributes of Guest Experience Management

Agilysys has released the research findings of a study the company conducted on Guest Experience Management. “Resort and hotel operators have long understood the importance of meeting or exceeding guest expectations. As these expectations evolve […]

Guest-Facing Technologies

Mobile Apps Usage a Focus of New Lodging Survey

The American Hotel & Lodging Association (AHLA) has released the results of its Lodging Survey, a detailed assessment of advancements in amenities, guest services, sustainability and technology, in addition to other industry trends. The 2018 […]

AI / Robots

New Research Surveys the Rise of Hotel Voice Technology

Angie Hospitality has released new research focused on the rapid rise of voice technology in the hotel industry. Some of the research is captured in this infographic. According to the research, 59% of hoteliers think […]

Market Research

New Report: $10B Booking Revenue Loss Due to Cart Abandonment in 2018

IgnitionOne, a global marketing technology and data analytics provider with a focus on the travel and hospitality sector, today announced the release of its inaugural Hospitality Industry Report, establishing key industry benchmarks from Q4 2018, […]