Guest-Facing Technologies

Mobile Apps Usage a Focus of New Lodging Survey

The American Hotel & Lodging Association (AHLA) has released the results of its Lodging Survey, a detailed assessment of advancements in amenities, guest services, sustainability and technology, in addition to other industry trends. The 2018 […]

AI / Robots

New Research Surveys the Rise of Hotel Voice Technology

Angie Hospitality has released new research focused on the rapid rise of voice technology in the hotel industry. Some of the research is captured in this infographic. According to the research, 59% of hoteliers think […]

Market Research

New Report: $10B Booking Revenue Loss Due to Cart Abandonment in 2018

IgnitionOne, a global marketing technology and data analytics provider with a focus on the travel and hospitality sector, today announced the release of its inaugural Hospitality Industry Report, establishing key industry benchmarks from Q4 2018, […]

Market Research

The 2019 Smart Decision Guide to PMS: A Few Key Takeaways

The 2019 Smart Decision Guide to Hotel Property Management Systems is hot of the press. Here are just a few key takeaways for hoteliers to keep in mind this year in their incessant quest to […]

Market Research

Now Available: The 2019 Edition of Authoritative Guide to Hotel Technology Success

Starfleet Research, the leading provider of best practices IT research and recommendations for the hospitality industry, today announced the release of The 2019 Smart Decision Guide to Hotel Property Management Systems. It is available (click here […]

Market Research

Hotel Technology: The Advantage of Turnkey Operations Management

Starfleet Research, the leading provider of best practices IT market research for the hospitality industry, in partnership with SkyTouch Technology, an independently-operated division of Choice Hotels International and a leading provider of cloud-based property management […]

Guest Experience Management

How Artificial Intelligence Enhances the Guest Experience: Key Research Findings from the Soon-to-be-released Benchmark Report

Voice-activated and text-based personal assistants have became part and parcel of our lives. Smart devices in our pockets and our homes can book appointments for us, monitor our home security, play our favorite music, create […]