With entire guest experiences being defined in micro-moments, the need to understand guests’ views and expectations on the elements that underpin the guest experience, as well as how their decisions are shaped by the experiences […]
A new survey of more than 1,200 hoteliers conducted in July of this year by Expedia Group has found that chain hotels are nearly twice as likely as small independent properties to prioritize technology investment. […]
Starfleet Research, the leading provider of best practices IT market research for the hospitality industry, has released its long-anticipated 2019 Smart Decision Guide to Hospitality Revenue Management. Now in its fifth edition, this title is […]
Starfleet Research, a leader in benchmarking best practices in hospitality technology (and the IT market research arm of Starfleet Media, which publishes Hotel Technology News), recently partnered with Infor, a leading provider of hotel technology […]
In celebration of its centenary, Hilton, which currently has a portfolio of 5,757 properties and 923,110 rooms in 113 countries, launched a project to anticipate trends and imagine what innovations will await guests who are […]
Smart devices in our pockets and our homes can book appointments for us, monitor our home security, play our favorite music, create our shopping lists and remind us that a cake is ready to come […]
A research report published today from Amadeus and InterContinental Hotels Group (IHG), called Drivers of Change in Hospitality, explores the some of the changes hoteliers can expect as guest insight, technology optimization and the ability […]
A new research report, published today, finds that a sweeping majority (81 percent) of consumers would like to receive local experience and hotel upgrade recommendations from their hotels. The “Hotels’ Digital Divide” report, commissioned by ALICE […]
According to a new research study conducted by Oracle Hospitality, 91 percent of hotel executives agree that mobile technologies are critical to improving guest experience and cultivating loyalty. But only 69 percent are confident in […]
With Gartner predicting that by 2020, 85% of relationships with businesses will not require human interaction, it’s clear that hoteliers need to embrace artificial intelligence (AI) and the Internet of Things (IoT) today if they are going […]
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