Following its announcement in June regarding a series of new technology initiatives aimed at improving operational efficiency, supporting franchisee success and enhancing the guest experience, Wyndham Hotels & Resorts is plowing ahead with its use […]
In an Australasian first, YHA Australia has introduced digital wallet key technology across its 19-property network, marking a significant step in the evolution of seamless guest access. Through the YHA Explorer App, guests can now […]
The hospitality industry is not exactly known for subtlety when it comes to breakfast promotions. Free eggs and endless coffee have long been paraded as the great equalizer of budget and midscale lodging. But Holiday […]
Mandarin Oriental Hotel Group is raising its digital ambitions with the rollout of an enhanced guest recognition program and a redesigned mobile app, underscoring how luxury hotels are increasingly leaning on technology to meet rising […]
Marriott International is advancing a multiyear digital transformation aimed at retooling its infrastructure through cloud-native systems and generative AI. According to global CIO Naveen Manga, Marriott is developing what it calls an “agentic mesh”—a shared […]
For more than two decades, W Hotels, which is part of the Marriott built its reputation as a nightlife-focused brand. Guests came to expect DJ booths in the lobby, neon lighting, and an atmosphere that […]
Artificial intelligence is quietly reshaping the hospitality experience, and not just in ways that guests can easily see or welcome. Increasingly, hotels are exploring how AI can move beyond back-end efficiency to influence the guest-facing […]
Since its launch in 2016 by Roman Pedan, then a student at Stanford Business School and a former KKR real estate dealmaker, Kasa (formerly Kasa Living) has quietly been reshaping the landscape of institutional hospitality. […]
MGM Resorts International has begun piloting a hybrid cooling tower at the Bellagio Spa Tower in Las Vegas, marking the first such deployment on the Las Vegas Strip. The retrofit, developed in partnership with the […]
Hotels around the world are increasingly embracing humanoid robots at check-in desks, lobby information points, and even for room service, but the trend is raising eyebrows among guests, researchers and hoteliers alike. Last week, a […]
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