As generative AI begins to influence how travelers research and book trips, Hyatt Hotels is making a more visible push into conversational search and AI-assisted discovery. On Hyatt’s February earnings call, President and CEO Mark […]
Hilton has introduced a new generative AI–powered planning tool designed to help travelers explore its global portfolio of hotels and simplify the process of planning and booking a stay. Announced this week, the new Hilton […]
Gravity Haus isn’t just opening another hotel as it crosses into Canada. It’s extending a model that depends as much on software and identity infrastructure as it does on guestrooms and amenities. Earlier this month, […]
Marriott International is accelerating one of the most ambitious technology overhauls in its history, committing $1.1 billion in investment spending in 2026, with more than one-third directed toward digital and technology transformation. During the company’s […]
Accor has launched its ALL Accor app within ChatGPT, enabling travelers to search the group’s global hotel portfolio using natural language, see pricing and loyalty member rates, and then complete bookings through Accor’s own platform. […]
InterContinental Hotels Group (IHG Hotels & Resorts) has been steadily ramping up its technology agenda in recent years, investing in initiatives that modernize operations, enhance guest experiences and unlock new efficiencies for owners. From deploying […]
Langham Hospitality Group (LHG) has unveiled a new suite of artificial intelligence tools designed to modernize how information circulates across its global portfolio. The initiative, which includes three distinct AI agents, signals the Group’s effort […]
Following its announcement in June regarding a series of new technology initiatives aimed at improving operational efficiency, supporting franchisee success and enhancing the guest experience, Wyndham Hotels & Resorts is plowing ahead with its use […]
In an Australasian first, YHA Australia has introduced digital wallet key technology across its 19-property network, marking a significant step in the evolution of seamless guest access. Through the YHA Explorer App, guests can now […]
The hospitality industry is not exactly known for subtlety when it comes to breakfast promotions. Free eggs and endless coffee have long been paraded as the great equalizer of budget and midscale lodging. But Holiday […]
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