Mandarin Oriental Hotel Group is raising its digital ambitions with the rollout of an enhanced guest recognition program and a redesigned mobile app, underscoring how luxury hotels are increasingly leaning on technology to meet rising […]
Marriott International is advancing a multiyear digital transformation aimed at retooling its infrastructure through cloud-native systems and generative AI. According to global CIO Naveen Manga, Marriott is developing what it calls an “agentic mesh”—a shared […]
For more than two decades, W Hotels, which is part of the Marriott built its reputation as a nightlife-focused brand. Guests came to expect DJ booths in the lobby, neon lighting, and an atmosphere that […]
Artificial intelligence is quietly reshaping the hospitality experience, and not just in ways that guests can easily see or welcome. Increasingly, hotels are exploring how AI can move beyond back-end efficiency to influence the guest-facing […]
Since its launch in 2016 by Roman Pedan, then a student at Stanford Business School and a former KKR real estate dealmaker, Kasa (formerly Kasa Living) has quietly been reshaping the landscape of institutional hospitality. […]
MGM Resorts International has begun piloting a hybrid cooling tower at the Bellagio Spa Tower in Las Vegas, marking the first such deployment on the Las Vegas Strip. The retrofit, developed in partnership with the […]
Hotels around the world are increasingly embracing humanoid robots at check-in desks, lobby information points, and even for room service, but the trend is raising eyebrows among guests, researchers and hoteliers alike. Last week, a […]
Marriott International this month introduced MARRIOTT MEDIA, a new media network that aims to reframe how the company, and potentially the broader hotel industry, engages with travelers throughout the guest journey. The initiative signals Marriott’s […]
Wyndham Hotels & Resorts used the occasion of its 2025 Global Conference in Las Vegas to announce a series of new technology initiatives aimed at improving operational efficiency, supporting franchisee success, and enhancing the guest […]
Radisson Hotel Group has taken a notable step forward in its sustainability strategy with the official launch of its first two Verified Net Zero hotels—Radisson Hotel Manchester City Centre and Radisson RED Oslo City Centre. […]
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