AI / Robots

How AI-Powered Hotel Messaging Helps Fuel the Guest Journey

Friction is desirable in many circumstances. Land vehicles, for example, need friction in order to accelerate and decelerate. When it comes to guest satisfaction, however, friction is rarely desirable and hotels strive to put the […]

Data and Analytics

Leveraging the Right Data for Hotel Business Intelligence

The processing power embedded in today’s smartphones and tablets makes it possible to perform analytic tasks in the palm of your hand that only a few years ago would have required a desktop computer and […]

AI / Robots

How Augmented Reality Technology is Shaping the Hotel Industry

By Kelly Potter, Marketing Associate, Transcendent It’s not surprising that facilities from various industries are diving into Augmented Reality (AR) as a tool to increase customer satisfaction and to increase their bottom line. One industry […]

AI / Robots

Hospitality Digital Technology: Challenges, Priorities and Buzzwords

By Max Starkov, Founder and Director at HEBS Digital Today’s typical online travel consumer is exposed to more than 38,983 micro-moments in a 60-day timeframe and visits an average of 18 websites via multiple devices […]

AI / Robots

The Pros and Cons of IoT in the Hotel Industry

By Kelly Potter, Marketing Associate, Transcendent Imagine our everyday objects interacting with each other via the internet. That’s the Internet of Things (IoT) in its simplest form. According to Forbes, “The Internet of Things is the network of […]