Viewpoints

In an ideal world, every guest who books a room would spend at all the facilities onsite – restaurant, spa, golf, gift boutique, you name it. But that is very often not the case no […]

Within the hospitality industry, the guest experience serves as a key differentiator. The way you position your establishment to provide remarkable experiences, including staycations and other emerging trends, sets you apart from the competition. As […]

Read any labor data survey from the last few years and the general story is always the same: the people just aren’t coming back. Regardless of how hotels deal with inflationary wages, the bottom line […]

Hotels rely on technology to provide the best guest experience and address new challenges big and small, but responsibly leveraging their investment in technology requires a concerted effort. A large part of realizing the benefits […]

A hotel’s future can no longer be sufficiently bucketed into only leisure, corporate and groups. Hoteliers know this, but the obstacle nowadays is too much information. There are legacy systems that are difficult (and expensive) […]

After periods of restrictions, inflation has become an unwelcome guest at the doorsteps of many venues. Unfortunately, it’s come bearing expensive gifts that make growth and profitability difficult to achieve – but not impossible. A […]

Given all the feats that the various generative pretrained transformers (GPTs) have accomplished in the first quarter of 2023, everyone is wondering both how this will apply to their own hotels and how quickly these […]

I love to play tennis. Now, I’m not claiming any sort of professional status here, but allow me to make an analogy. When I watch a tennis match, it’s a very different experience than someone […]

As travel is continuing to experience a comeback after the onset of COVID-19, the hotel industry is seeing a surge in demand among guests traveling for in-person experiences, including concerts and festivals. However, not all […]