What Role Will Call Centers Play in the New Norm?

The travel industry is facing a challenge unlike any other right now including immense distress and financial uncertainty, leaving hoteliers wondering what the future holds. Now, more than ever, the industry needs to pull together, […]

In the Spotlight

Reevaluating Your Hotel Technology in Preparation for a New Normal

The coronavirus pandemic has created an unprecedented level of anxiety and economic uncertainty around the globe, forcing hoteliers to re-examine their fundamental strategies of preparedness, business survival, and technological investment. COVID-19, more than anything before […]

In the Spotlight

How Technology Can Facilitate Social Distancing and Help Hotels Stay Healthy

The global coronavirus pandemic will likely change aspects of the hospitality business forever.  Travelling (especially routine business travel) has always presented challenges to staying healthy – one reason business travelers tend to get sick more […]


Rescuing Room Service with In-Room Tablets

Room service operations is a real pain in the asset. Current models operate at a loss as guest complaints about long wait times, subpar food, and high prices continue to rise. Despite their displeasure, guests […]

Property Management Systems

The Evolution (Past, Present and Future) of Hotel Property Management Systems

For modern hoteliers, the trajectory of Property Management System (PMS) innovation defines the trajectory of their hotels. And yet, legacy PMS vendors have failed to adopt a truly innovative approach. Rather than forging ahead of […]