A hotel’s energy bill gets picked apart room by room. Lighting gets audited. HVAC gets modelled, benchmarked, sometimes rebuilt from scratch. The walk-in fridge in the back of house rarely gets the same attention, and […]
Hotels across the United States are under growing scrutiny for what happens behind their guestroom doors. The hospitality industry offers exactly what traffickers look for: easy access, the ability to pay in cash, and a […]
Hospitality has always been built on great service and memorable food. Behind every hotel restaurant, buffet, banquet, and catering event is a string of decisions about how much to prepare, when to restock, and how […]
Hotel dining used to come down to two options: the restaurant downstairs, or a phone call to room service. Technology has quietly redrawn that map, both inside the property and well beyond it, changing how […]
With AI-aided coding reaching maturity, we’re now seeing a swath of new players on the market. Some are direct competitors in existing categories for bargain basement pricing. Others are in wholly new and largely undefined […]
Trust is the foundation of every successful hospitality experience. It’s what turns first-time guests into loyal advocates and transforms routine visits into memorable stays. Maintaining that trust is becoming increasingly difficult due to rising expectations, […]
“AI-enabled” is used to describe all kinds of things, from a scheduling tool to a fully autonomous booking engine, and that’s exactly why the term is confusing. For sales teams working with venues and hotels, […]
Managing maintenance across a portfolio of hotel properties creates pressure on budgets, schedules, equipment, and staff. Each property may follow different procedures, record work in separate systems, or measure results using inconsistent definitions. Those gaps […]
Hotel technology has spent the last decade consolidating fragmented, paper-based processes into connected software systems — property management, point-of-sale, workforce scheduling, and payroll all now run on integrated platforms. Gratuity handling is the latest process […]
Hotel guests increasingly carry cards, phones, and electronic wallets instead of loose currency. That habit is changing how appreciation reaches room attendants, bell staff, drivers, and other service workers. Cash remains familiar, but it can […]
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