Viewpoints

Technology Innovation (and Other Trends) in the Hotel Events Space Shaping 2020

In the events industry, innovation never sleeps, and honestly, event planners probably don’t sleep much either. With each passing year, events seem to get bigger and better, boasting exciting new technology, catering to attendees’ needs […]

AI / Robots

How Will Your Hotel Property Use Machine Learning in 2020 and Beyond?

Artificial intelligence (AI) implementation has grown 270% over the past four years and 37% in the past year alone, according to Gartner’s 2019 CIO Survey of more than 3,000 executives. About the ubiquity of AI […]

Guest-Facing Technologies

How Mobility has Changed the Hotel Guest Journey

Every great trip is comprised of great moments. A breathtaking view, a cherished memory, a feeling of deeper connection, or maybe even the opportunity to ‘disconnect’ from everyday life — each microcosm of a vacation […]

Viewpoints

Why HSIA is Imperative for Enhancing the Hotel Guest Experience

The hotel industry is more competitive than ever before. Guests’ expectations are constantly changing, and to grow your business, you need to differentiate your property from the competition. It can be valuable to meet and […]

Marketing & Sales Solutions

Email Advertising: The Key to Unlocking Hotel Guest Engagement

With hotel occupancy and revenue forecasts forecast to grow slower than expected over the next year, hospitality brands are working extra hard to attract guests with cool tech to meet guests ever-growing expectations. From mobile […]

In the Spotlight

Safety Buttons: A Hotel Reputation Management Imperative

By now you should all have a baseline awareness of the spread of panic buttons and what solutions are available for your hotel. Today’s article is about some hidden consequences that may result from a […]