In-room entertainment has long been a defining element of the hotel guest experience, but for many travelers it has become more of a frustration than a feature. The familiar ritual of scrolling through dozens of […]
Uber’s launch of Uber Autonomous Solutions marks an important shift in how autonomous mobility will be commercialized and delivered, and it is something the hospitality industry should be watching closely. Announced this week by Uber […]
For years, the hospitality industry has been talking about personalization. Today, personalization is no longer optional; it is a critical differentiator that drives loyalty, revenue, and long-term competitive advantage. Hotels that deliver experiences tailored to […]
Across the global hotel industry, a select group of operators are quietly rewriting the rules of performance and the operating model for hotels leveraging technology and AI. We spoke with leaders scaling boutique portfolios into […]
For years, hotel technology evolved through a gradual accumulation of systems. A PMS sat at the center, with layers added over time for distribution, revenue management, reputation, guest messaging, upsells, housekeeping, payments, digital check-in, keyless […]
As hotels navigate continued pressure on rooms revenue, F&B has firmly stepped into the spotlight as one of the most powerful drivers of ancillary income. For F&B leaders, the opportunity to maximize spend while streamlining […]
The tourism industry has always been about creating memorable experiences, but artificial intelligence is fundamentally changing how those experiences are delivered. From the moment travelers begin dreaming about their next adventure to the time they […]
It’s that time of year again. Crystal balls are out and pundits are busy predicting whether hospitality transactions will rise or fall. No one knows for certain, though everyone seems to have an opinion. I’m […]
One of the most reliable levers for revenue growth sits early in the guest journey – in how a hotel engages people who have expressed interest but haven’t booked. This now has the label of […]
What is the fastest adopted technology in history? WhatsApp, perhaps? That may once have been true, but the title now belongs to ChatGPT. This should come as little surprise to anyone who follows the news […]
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