A good hotel is always a few steps ahead of its guests. Any experienced concierges will tell you that it pays dividends to anticipate guests’ needs before they may even be aware of them. If […]
Today’s hotel operators are on the move more than ever and many are challenged with not enough time or staff to manage operations in this new landscape. Hoteliers are telling us they need more mobility […]
The use of contactless check-in is growing rapidly — guests love the safety and convenience, and hotels love the efficiency, especially with labor so hard to find and keep at the moment. If your hotel […]
Guest satisfaction scores are an industry mainstay, used a general barometer for service quality and the ability to attract more bookings for the hotel. Reviews are also vital for error recovery, fixing perceived faults, addressing […]
Coming out of the pandemic, there are some changes that will slowly subside and others that we are quickly realizing will become permanent fixtures of hotel operations. Per the title, we’re focused on one such […]
Hoteliers have a lot on their plate right now, particularly independently branded properties, so it’s important for operators to have confidence in their teams to deliver exceptional experiences in an efficient manner. Smaller staff pools, […]
The metaverse is controversial and easy to shrug off by traditionalists as just another online craze. We see it as a way to augment experiences in the real world and to enhance brand advocacy. Moreover, […]
The metaverse seems to be all the rage right now, but is it just hype or will it actually take off and have a viable economic purpose within the next few years? Of note, we […]
Today’s hoteliers can recognize high-quality service a mile away — they spend all day delivering it to guests, after all. With technology playing a greater role in hotel operations, finding a reliable partner for your […]
Throughout the pandemic, hotels have struggled to meet guest expectations and needs while addressing staffing shortages and sanitation and safety concerns. If anything has become clear in the hospitality industry post-pandemic, it’s that there’s no […]
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