Viewpoints

In a digital age, when a potential guest picks up the phone to make a reservation, they expect a personal touch on the other end. Chances are, they’ve exhausted all digital booking avenues and are […]

Back in 2016, spurred by first-hand reports from hotel workers in Chicago, the “Hands Off, Pants On” movement was started to protect the 58% of housekeepers who experience sexual harassment from guests on the job. […]

Travel numbers are finally begin to improve. But that doesn’t mean that hotel budgets shouldn’t continue to be kept as low as possible. This means limiting labor costs and introducing automation wherever possible. The concern […]

In today’s consumer world, a brand’s image carries as much weight as the brand’s service. Without branding, there would be no sure-fire way to differentiate yourself from your immediate competition. Imagine shopping for groceries in […]

As hoteliers, we are trained in service. The pandemic, though, has caused every hotel’s tech stack to expand in order to meet the need for a contactless guest service. This means that understanding technology is […]

Right now, there are so many advances taking place in the realm of technology that it’s hard to keep up. Specific to owners and senior executives, asking ‘what if’ is always fun for how these […]

In the classic novel The Way of the Peaceful Warrior, the author is counseled by a wise gas station attendant named Socrates that, “the secret of change is to focus all of your energy, not […]

2020 turned the hospitality industry on its head, forcing many in the travel field to cut costs where they can or risk temporary or even permanent closure. Despite all that has changed in the hospitality […]