Viewpoints

In over 30 years working in hospitality technology, I’ve learned one important lesson about threats: they don’t give us time to prepare, they show up when we least expect them. Cybersecurity has shown up in […]

Hotels have spent years connecting reservations, payments, housekeeping, loyalty programs, mobile check-in, energy management, and guest communications. In 2026, physical security is increasingly becoming part of that same technology ecosystem. The shift reflects a simple […]

Think about the last time you stayed in a hotel. Did you flip through a printed compendium to find the Wi-Fi password? Did you walk back to the front desk to check the spa hours […]

Meetings and events can account for a substantial share of total revenue at many hotel properties, and across dedicated event venues the percentage can be higher still. Spaces that sit idle, or that are booked […]

Building Management Systems (BMS) are the backbone of energy management in hotels, yet they don’t always explain why two near-identical properties can have dramatically different utility bills. For years, BMS technology has monitored and controlled […]

Today’s hotel guests expect the same seamless digital experience whether they’re booking a room, checking in or ordering a meal. While guest expectations have evolved, many hotel food and beverage operations still rely on manual […]