Where did all of these robots come from? While hospitality may seem like the last place you might expect to find artificial intelligence, this technology has significantly impacted how hoteliers do business. While most generative […]
In the era of smart hotels, also known as intelligent or connected hotels, hoteliers are leveraging IoT devices and other technologies to revolutionize the guest experience. These technologies effectively blend the physical and digital realms, […]
A Certificate of Occupancy (C.O.) is a vital requirement prior to opening your hotel after a new build/renovation (without it you’re subject to massive, compounding fines). Because of the necessity of this certification, you’ll want […]
This article is excerpted with permission from the new research report IoT Security: Best Practices of Top-Performing Hotels and Resorts, independently produced by Starfleet Research, with underwriting support from global cybersecurity leader Palo Alto Networks. The […]
Mastering the art of upselling is not just about increasing profits; it’s about creating value for guests and elevating their stay to an unforgettable experience. The following are six tech-enabled upselling techniques that can transform […]
The fact that hotels need to strive for excellence in their swimming pool water management practices — above and beyond simply complying with all regulatory standards — cannot be overstated. It is a non-negotiable aspect […]
As the travel market continues to evolve, with occupancy levels exhibiting extraordinary growth in most major markets around the world, today’s hoteliers are facing an array of challenges in managing their operations efficiently. From guest […]
It’s human nature: You’re often not thinking about your elevator emergency phones until it’s too late, right? Your elevator phones are likely a set-it-and-forget-it item, and, without being an expert on elevator code (which, let’s […]
For a moment, place yourself in your guest’s shoes. You’ve just stepped foot into your hotel lobby, where every detail is meticulously designed for comfort. The ambience is impeccable, the rooms are pristine, and the […]
Every industry has its jargon and its acronyms. For hotel technologists, this is the PMS, CRS, POS, IBE, CRM, BI, AI, ML, PCI, as well as financial KPIs to monitor like GOPPAR, GSS or CPOR. […]
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