5.27.2025
Villa Copenhagen, a 390-room luxury hotel in the heart of Denmark’s capital, has fully embraced automation as a way to enhance efficiency, empower staff, and scale the kind of personalized service today’s travelers expect.
In just three months, the hotel automated 13,778 operational tasks using Flexkeeping’s Automated Services solution, freeing up time for teams to focus on what matters most: the guest.
“Automated Services is foolproof,” said the hotel’s Front Desk Manager. “Efficiency and effectiveness are big value drivers for us. We know there’s not going to be an error along the way, and that provides a better experience for the guest.”
Over 6,000 of these automated tasks were personalized services for guests. This included surprise and delight moments for AMEX customers, proactive in-room details like baby cots or extra towels, and real-time responses to late check-outs, room moves, and other guest requests. Using Automated Services, Villa Copenhagen could scale up these types of services without adding complexity or manual workload.
Flexkeeping’s seamless integration with Mews made it easy for the team to transition into a new workflow quickly and enthusiastically.
“What I love most about Flexkeeping is that it’s very integrated with Mews,” said Villa Copenhagen’s Housekeeping Manager. “Everything you see in Mews, you see reflected in Flexkeeping. Other platforms didn’t offer us that option.”
The impact of the integration expands beyond Mews to other guest-facing apps, like Oaky. This has opened the door for Villa Copenhagen to capitalize on new revenue opportunities and ensure they are always delivered on, for improved profitability and guest loyalty.
Flexkeeping looks like a hotel operations platform and feels like a sigh of relief. Through smart automation and AI-driven collaboration, we power shockingly smooth experiences for hotel teams and their guests. That’s why thousands of properties worldwide trust Flexkeeping to make their operations more profitable.
“At Villa Copenhagen, Automated Services didn’t just save time. It redefined how work gets done,” said Larisa Deduš, VP of Customer Success at Flexkeeping. “By removing manual workload and decision-making from daily routines, the team has unlocked new levels of efficiency and boosted morale, while delivering consistent guest experiences. This is the future of hospitality. We feel the bear has been poked, and hoteliers have become aware of how operations can be automated. Our door is open to set them up for success.”