4.17.2024
IRIS, a global leader in digital ordering for the hospitality industry, today announces the integration of its F&B mobile ordering solution with Infrasys Cloud POS by Shiji. This strategic partnership will enrich the guest experience, save labour and increase ancillary revenue.
The IRIS mobile ordering platform empowers guests to self-serve from their own devices at their convenience. It firmly puts guests in control of their ordering experience, freeing up staff time and resources to enable them to focus on delivering an exceptional service.
The integration of the two solutions comes with full security approval for Marriott mobile dining and IRIS’ greater F&B ordering estate, and enables operators to optimise the management of mobile orders: These orders will now flow directly to the kitchen via Infrasys Cloud POS saving time, improving order accuracy, and reducing wait times. The process delivers convenience and comfort to both guests and staff, enhancing the overall ordering experience and mitigating any language barriers. Furthermore, hoteliers can promote items and services 24/7 maximising revenue opportunities across their properties.
The seamless partnership has been welcomed by the industry, with Eicha Medina, F&B Assistant Manager at The Westin Manila commenting, “The IRIS mobile dining and Shiji Infrasys POS integration significantly reduces the number of calls and inquiries, thereby lessening the workload on staff, improving accuracy and communication.
Guests that face language difficulties can conveniently access the mobile dining platform, easily review order details and write comments to the Chef.
We’re enjoying the seamless guest payment options, the recommended items, and updating guests in real time on expected delivery times. Guests can also request a tray collection to further elevate their mobile dining experience.”
Graham Rushin, IRIS VP Sales & Marketing, adds, “We’re delighted to announce this hotly anticipated partnership. It further solidifies our dedication and commitment to delivering a tailored and efficient mobile ordering service to hoteliers who are striving to provide guests with meaningful, seamless digital experiences.
We aim to empower hoteliers with the tools to drive additional revenue and free up resources, and this true integration delivers all this and more!”
Brian Garvan, Director, Global Partnerships and Product Integration at Shiji comments, “It’s great to launch this integration of IRIS Mobile Ordering and Infrasys Cloud POS to provide unparalleled convenience, efficiency, and guest satisfaction. It’s the result of many months’ work by both teams and is sure to support the demanding requirements of some of our key hotel clients’ in delivering a first-class service in the F&B space. Thanks to the whole team at IRIS.”
IRIS is the global market leader in digital F&B ordering, guest directory and concierge solutions for hotels, working with many of the world’s leading chains including Marriott, Ennismore, Mandarin Oriental, IHG and Four Seasons. IRIS empowers Hotels and F&B leaders to do what they do best: increase revenue, look after their teams, and provide an outstanding customer experience. The integration of IRIS Mobile Ordering with Infrasys Cloud POS is now available for hospitality operators worldwide.
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