8.21.2024
Hotel Rang Mahal, a distinguished independent hotel renowned for its luxurious accommodations and rich heritage located in the heart of Jaisalmer, is adopting the mycloud PMS, a comprehensive cloud-based solution. mycloud Hospitality has helped over 2,000 properties around the world and is poised to transform the hotel’s management capabilities and elevate the guest experience.
For a considerable time, Hotel Rang Mahal operated using an on-premise solution, necessitating physical presence at the property for oversight and reporting. This setup presented challenges for the hotel owner, who frequently travels and was seeking increased flexibility in remotely managing the property, as well as enhancing the guest experience. Identifying the necessity for a more advanced and adaptable system.
“With mycloud PMS, the staff are now able to oversee and administer our hotel operations from any location worldwide,” stated Mr. Ritesh, Owner at Hotel Rang Mahal. “This system offers us the flexibility we require and ensures that our guests in our 118 rooms always receive top-notch services.”
mycloud PMS is created to streamline hotel operations by integrating diverse, essential interfaces. Hotel Rang Mahal, in particular, has subscribed to additional mycloud services such as EPBAX, Hotel Room Door Lock, and Wi-Fi, further improving their operations. Integrations like these reduce overall costs and operational complexities by using a single network for multiple communication needs. The cloud-based nature of mycloud PMS allows hotel staff to access the system from any location, which guarantees uninterrupted monitoring and management from anywhere in the world.
Other advanced features are aimed at enhancing both management and guest experience. For example, the integration capability with customer loyalty program and CRM help in building stronger relationships with guests, ensuring repeat business and personalized services during their stay. Powerful reporting via Business Intelligence (BI) tools enables hotel management to make real-time data-driven decisions that enhance operational efficiency. Additionally, the use of chatbots with Natural Language Processing (NLP) personalizes the customer experience by providing instant, 24/7 support, and effectively handling guest inquiries. This approach not only boosts guest satisfaction but also frees up staff to focus on more critical tasks around the property.
Over the last 15 years, mycloud PMS has helped hoteliers UK, Asia, Africa, and the Middle East by delivering end-to-end technology solutions. mycloud Hospitality offers a hotel management system that combines a POS system, property management software, banquet and back-office functionality. The all-in-one cloud-based system allows managers to make better-informed business decisions, which allows hoteliers to better manage their staff from anywhere in the world and ensure guest satisfaction by providing a tailored experience to their needs.
“We are thrilled to collaborate with Hotel Rang Mahal and facilitate their transition to an all-in-one cloud-based management system,” said Mr. Deepak Chauhan, Vice President at mycloud Hospitality. “Our objective is to offer innovative solutions that enhance operational efficiency and elevate guest experiences. Hotel Rang Mahal’s adoption of our system underscores our value to the hospitality industry.”
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