11.5.2024
Shiji, the hospitality technology leader, has partnered with Duxton Hotel Perth, a renowned luxury five-star hotel in Western Australia. The Duxton Hotel Perth has selected Shiji Enterprise Platform PMS to spearhead its digital transformation, further enhancing guest experiences through cutting-edge technology and operational efficiency. This partnership comes at a pivotal moment as Duxton Hotel Perth completes significant infrastructure upgrades. True to its commitment to sustainability and local collaboration, Duxton Hotel Perth has exclusively partnered with Western Australian businesses for this transformative renovation.
The project includes a $2 million upgrade in audio-visual and IT infrastructure, featuring the fastest Wi-Fi in Western Australia and positioning Duxton at the forefront of hospitality technology. As part of its comprehensive refurbishment, Duxton has unveiled newly designed spaces, including the stunning Club Rooms, a revamped Club Lounge, an expanded Presidential Suite with panoramic Swan River views, and seven bespoke function rooms—all underscoring the hotel’s dedication to providing luxury at every touchpoint.
After several years of thorough research, testing of the principal cloud-PMS solutions on the market, Duxton Hotel Perth found that Shiji Enterprise Platform PMS was the best choice for a flagship luxury hotel. The feature rich solution built on a future proof platform were important criteria. In addition to, Shiji’s reputation for consistent innovation and outstanding support. After facing challenges with the level of service from their legacy provider, the hotel recognized the need for a partner who would be with them every step of the way. Shiji distinguished itself as the only vendor capable of facilitating and delivering a full digital transformation of the guest journey. As a result, the hotel has successfully transitioned to a paperless operation with the Shiji platform.
Besides Shiji PMS, Duxton Hotel Perth also integrates the following systems to support their digital transformation: Infrasys POS, Global Blue Payment, iHotelier, GMS, Foxtel IPTV, FCS PBX, Shiji Digital Stay, SAP Financial Export, Shiji Digital Dine and Custom Reporting via Power BI.
“We are delighted to partner with Shiji as we continue our digital transformation,” said Riaz Mahmood, Managing Director at Duxton Hotel Perth. “After thorough research with multiple providers, we realized the importance of having a technology partner that truly understands our needs. Shiji welcomed us and provided a platform that not only addresses the challenges we faced but also enhances our operational efficiency and guest service capabilities. The Shiji Enterprise Platform offers advanced data analytics, real- time reporting, and seamless integration, enabling us to make more informed decisions and deliver a personalized experience for our guests. Their innovative solutions and exceptional support are helping us achieve our digital transformation goals, and we are confident this partnership will take Duxton Hotel Perth to new heights of success.”
Nikkie Singh, Senior Vice President of APAC & Middle East at Shiji, also shared her excitement about the collaboration: “We are thrilled to partner with Duxton Hotel Perth, a leader in luxury hospitality. As a renowned hotel with exceptionally high standards, their decision speaks volumes about the strength of our platform and the quality of our service. We’ve had the privilege of working with them in the past, and we understand the level of excellence they expect. This makes the opportunity to support their digital transformation journey even more special.”
Duxton Hotel Perth, located in the heart of the Perth CBD, offers 304 rooms ranging from Deluxe Rooms to Suites, with amenities catering to both business and leisure travelers. With Shiji’s Enterprise Platform in place, Duxton Hotel Perth is perfectly positioned to offer an enhanced, fully digitalized guest experience, from mobile check-in/check-out to mobile dining and guest service requests, ensuring a seamless, personalized stay that meets the expectations of today’s tech-savvy travelers.
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