3.25.2025
Mews, the industry leading hospitality cloud, has been chosen by Pelham Hospitality to centralize operations, enhance the guest experience and unlock new levels of efficiency across their hotels and event spaces.
Pelham Hospitality runs a collection of three boutique properties in Cape Cod. Pelham House Resort is its flagship property, which also hosts large weddings every weekend, alongside Pelham on Main and Pelham on Earl. The brand is known for its fresh, bright aesthetic and highly personalized service. For General Manager Heather McCarthy, switching to Mews was a long time coming.
“The second I saw Mews, I was obsessed,” said McCarthy. “It’s like my hotel brain created an ideal system that’s super flexible with lots of open interfaces, incredibly user-friendly, and complete with built-in guest messaging. It checked all the boxes.”
By moving to Mews, Pelham Hospitality will streamline reservations, upsells, and sales and catering, bringing everything under one roof. Their previous property management system and sales and catering software operated independently, creating manual workarounds and data silos. Now, with Mews as the central hub, their systems will be fully integrated, saving time, reducing admin and improving reporting.
Pelham Hospitality is also onboarding Thynk for sales and catering at the same time, connected seamlessly via Mews Marketplace. This hotel tech app store allows the team to easily integrate to pre-approved solutions without additional connection fees. “Mews is the hub of our operations but having that flexibility to choose specialist partners is huge,” McCarthy said. “Once I attached to the idea of picking the expert system in that area and making sure they connect really well, it made a ton of sense.”
Because of the brand’s focus on providing memorable experiences, it was important to choose a system that puts guests at its center. In addition to providing user-friendly guest communication tools like direct messaging, Mews automates manual tasks so that staff have more time to spend directly with guests.
“The onboarding has been so refreshing,” added McCarthy. “It’s great to meet like-minded hospitality folks who all speak the same language. It feels fresh, but also very personal. And all this smart automation will let us focus on our ultimate priority: being able to tailor the guest journey to the individual guest, which is fundamental to who we are.”
Matt Welle, Mews CEO, commented: “Pelham Hospitality is a perfect example of how great hospitality stems from being open minded. They truly thought about their brand’s needs and what they wanted to get out of a new system, which in turn will help them to create even more exceptional guest experiences. Their commitment to flexibility and seamless operations aligns perfectly with Mews, and we’re thrilled to support their vision for modern hospitality.”
Pelham Hospitality joins several other hotels on Cape Cod powered by Mews, such as AWOL Provincetown and The Coonamessett, both managed by Lark Hotels, as well as independents like Emerald Resort, Anchor Inn Beach House and Gifford House. Mews is also the first ever PMS to be an active member of the Cape Cod Chamber of Commerce, cementing its commitment to the area.
