6.14.2025
Hapi, hospitality’s data connectivity partner that removes integration barriers and enables real-time collaboration between hotels and technology brands, today announced a period of record growth and transformation driven by increasing demand for real-time data access and simplified system integration within the hospitality industry.
Over the past six months, the company has nearly doubled the number of hotels on its solutions, expanded its team with key leadership hires, launched an expanded product portfolio, increased its number of supported connections, and introduced a refreshed brand identity to reflect its mission of removing technology barriers between hotels and hospitality technology providers.
The industry has long struggled with fragmented systems, siloed data, and slow, costly integrations that prevent hotels and technology providers from innovating at scale. Hapi removes these technology barriers by enabling real-time connections between hotels, hotel companies, and technology providers. Instead of relying on one-off integrations or outdated middleware, Hapi provides modern, cloud-native data streams that let organizations move faster, act smarter, and deliver more personalized guest experiences.
“As hospitality continues to evolve, Hapi’s mission has always been to simplify complexity and unlock data’s full potential,” said Luis Segredo, Hapi CEO and co-founder. “Our growth is a sign that both hotels and tech partners are ready for smarter, more scalable connectivity. We’ve built a solution set that eliminates data silos and empowers organizations to deliver personalized, efficient guest experiences at scale.”
For hotel brands, Hapi provides real-time enterprise visibility across properties and systems, enabling personalized guest experiences, streamlined operations, and scalable integrations that reduce complexity and drive owner value.
Over the past six months, Hapi’s connected hotel count surged from 8,000 to more than 14,000 properties globally, highlighting the growing demand for a unified, real-time data connectivity layer in hospitality. The company works with major brands like IHG Hotels & Resorts, Wyndham Hotels & Resorts, Hyatt, Sonesta Hotels, Rosewood Hotels, and Starwood Hotels and Resorts among others.
To support this momentum, Hapi has expanded its team by 30 percent, adding 20 new employees and bringing its collective hospitality experience to more than 1,000 years. Recent leadership appointments include:
- Brian Erdman – Promoted to Chief Technology Officer
- Jennifer Mueller – Joined as Head of Product
- Gideon Dean – Joined as Vice President, Technology Providers
- Hapi Data Streams – Real-time event-based streaming to support personalized touchpoints and enterprise visibility
- Hapi Finders – On-demand guest data accessible across the entire tech stack for improved guest service
- Hapi Guest CRM – Unified guest profiles that sync across systems to drive personalization and marketing effectiveness
- Hapi Data Services – Support to aggregate and normalize data so it’s business-ready
- Hapi Services – Partner for unique, custom connectivity challenges.
These integrations not only give hotel brands more flexibility in building their tech stacks but also helps hospitality technology providers accelerate time to market, reduce the cost and complexity of custom integrations, and streamline connectivity to key platforms across the industry.
Industry Recognition
- Hapi and Nemacolin, a luxury resort in Pennsylvania, were awarded with Hospitality Technology’s Hotel Visionary Awards in the partnership category
- Hapi CEO, Luis Segredo, was inducted into the Hospitality Technology Hall of Fame, joining Hapi President, Jeff Bzdawka, who was inducted in 2022
- Luis was also named Chair of the 2025 AHLA Global Technology 100
To reflect its continued growth, Hapi has unveiled a new brand identity and digital presence at stayhapi.com. The brand relaunch marks a renewed focus on enabling both hotel companies and technology providers to move faster, integrate smarter, and innovate at scale.
“This next chapter for Hapi is about scale, focus, and impact,” said Jeff Bzdawka, Hapi president. “With our reimagined product set and new brand presence, we’re reaffirming our commitment to delivering innovation with precision. By helping hotel brands move faster and enabling tech providers to simplify deployment, we’re shaping a more connected, intelligent future of hospitality.”
As demand grows for smooth, data-driven experiences, Hapi remains focused on removing the barriers that hold innovation back. With a modern approach, deep industry expertise, and a growing ecosystem of partners, Hapi is powering a more connected, efficient, and guest-centric future for the entire hospitality ecosystem.
