Both McKinsey and Harvard Business Review have reported that more than 70 percent of Digital Transformations fail. The number one reason: resistance to change leading to poor adoption of new technologies. In hospitality this challenge […]
In the hospitality industry, terms like “guest service” and “guest experience” are often used interchangeably. However, they’re not the same thing. Each term refers to different aspects of hotel operations. It’s important to understand these […]
It’s inevitable that modern advances in artificial intelligence (AI) and automation will impact the hotel industry. While much has been rightfully said about use cases like machine learning (ML) impacting personalized guest offers or microsegmentation […]
In a move that underscores the evolving landscape of financial transactions in the hospitality industry, LuxUrban Hotels, which currently manages nine New York City hotels with a total of 1,056 rooms, announced that it is […]
Hospitality experts from one of the leading hotel management systems have published – Making it Through the Digital Jungle – a comprehensive guide to digital transformation of the guest journey. Authored by Maria Santoro and Carsten Wernet, […]
Hotel technology solution provider Reeco has announced the successful completion of a Series A funding round, securing $15 million. This funding round marks a big milestone for the company, which has been developing an AI-driven […]
Cogwheel Marketing & Analytics will be honored for travel marketing excellence by the Hospitality Sales & Marketing Association International (HSMAI) at the annual Adrian Awards Celebration at the New York Marriott Marquis, February 18, 2025. […]
Serko is expanding into the North American market through its acquisition of Sabre Corporation’s GetThere business travel management solution. The acquisition, which forms part of a long-term strategic partnership between Serko and Sabre, establishes Serko […]
In the same vein as your website and social media platforms, the Guest Directory can be just as valuable in terms of functioning as your shop window – demonstrating the breadth of your services and […]
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