Viewpoints

How AI is Transforming Guest Experiences in Luxury Hospitality

In luxury hospitality, expectations are rising faster than room rates. Guests still want impeccable service. but they want it faster, more personalized and without needing to ask. The human touch isn’t going anywhere, but artificial […]

Viewpoints

The Hidden Competition in Hospitality: Why Your Real Rivals Aren’t Other Hotels

Most hospitality marketers define their competition too narrowly — and it’s costing them bookings. They focus on properties that offer similar accommodations or experiences, but travelers don’t make decisions based on industry categories. They care […]

In the Spotlight

How Hotels Are Using Technology to Advance Sustainability (And Why It’s Not Enough)

As Earth Day 2025 arrives, the hospitality industry is showcasing a growing commitment to environmental responsibility. From smart energy systems to AI-driven food waste reduction, hotels and resorts around the world are increasingly leveraging technology […]

In the Spotlight

How Technology Can Power Smart Hotels from Check-In to Check-Out

In today’s fast-paced world, particularly in the hospitality industry, the concept of the “smart hotel” has evolved from a futuristic vision into a present-day reality. In fact, given the rapid pace of technological advancement, today’s […]

Viewpoints

5 Hospitality Software Trends in 2025 Every Hotel Manager Should Know

The pace of innovation in hotel technology has hit a new gear in 2025. Artificial intelligence is no longer just a buzzword—it’s transforming how hospitality software works, how it’s delivered, and how hotel managers make […]

In the Spotlight

How Reimagining Metasearch Can Deliver Wins for Both Hotels and OTAs

When they were first introduced, metasearch channels quickly became an important part of travelers’ online shopping habits, as they were a way of getting an ordered overview of the endless shopping options available online. Growing […]