Business travel has not experienced a typical path to recovery post-COVID, but the industry’s focus on leisure travelers will be tested as it increases. In January, the U.S. Travel Association forecasted a 4 percent increase […]
In an industry as dynamic as hospitality, staying ahead requires more than just internal innovation. As a CEO who’s navigated through numerous industry shifts, I’ve discovered that some of the most impactful changes come from […]
Today’s travelers aren’t just booking rooms; they’re seeking uniquely tailored experiences. For large hotel brands, delivering personalized guest experiences at scale is both a challenge and a competitive necessity. Today’s travelers expect more than just […]
The hotel distribution landscape is undergoing a seismic shift, one that promises to redefine how properties connect with their guests. For too long, hotels have relied on intermediaries to fill their rooms, ceding control – […]
Artificial Intelligence (AI) has evolved from a futuristic buzzword into a practical, mission-critical tool that is reshaping the hotel industry at a rapid pace. According to analysts at HotelTechReport, hotels are adopting AI solutions not […]
Both McKinsey and Harvard Business Review have reported that more than 70 percent of Digital Transformations fail. The number one reason: resistance to change leading to poor adoption of new technologies. In hospitality this challenge […]
In the hospitality industry, terms like “guest service” and “guest experience” are often used interchangeably. However, they’re not the same thing. Each term refers to different aspects of hotel operations. It’s important to understand these […]
It’s inevitable that modern advances in artificial intelligence (AI) and automation will impact the hotel industry. While much has been rightfully said about use cases like machine learning (ML) impacting personalized guest offers or microsegmentation […]
In the same vein as your website and social media platforms, the Guest Directory can be just as valuable in terms of functioning as your shop window – demonstrating the breadth of your services and […]
2025 will be the year of enhanced guest experiences. The travel and hospitality industry is on the brink of a transformative year, driven by shifting traveler preferences and the increasing integration of AI. Emerging consumer […]
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