Sleep tourism is a very real trend. Working closely with hotel owners and executives to help ideate and set up sleep programs at hotels, one of the most common challenges that we have to overcome […]
Let’s be honest—seasonality is brutal. One minute your rooms are buzzing, the next you’re wondering if tumbleweeds might start rolling through your front desk. But slow periods aren’t a death sentence—they’re an opportunity. The smartest […]
Phone inquiries haven’t gone away—but the way hotels handle them has. In fact, the guest journey is becoming increasingly voice-enabled, and AI is stepping in to handle the rising demand for instant, intelligent communication. According […]
In luxury hospitality, tradition has always been the foundation of a strong brand. Historic architecture, storied service standards, and generational legacies are part of what makes luxury feel timeless. But today’s guests want more than […]
Traditional inventory management in hotels often relies on manual processes and batch updates across procurement, housekeeping, and F&B departments. This results in delays, inaccuracies, and missed opportunities. In a fast-moving hospitality environment, where guest expectations […]
Vanessa Osbourne’s resume reads like a blueprint for navigating high-stakes environments. Before launching Smart Hotel Manager, she spent years solving costly and complex operational failures in the oil and gas industry—where a single misstep could […]
In luxury hospitality, expectations are rising faster than room rates. Guests still want impeccable service. but they want it faster, more personalized and without needing to ask. The human touch isn’t going anywhere, but artificial […]
With AI at the gates, 2025 is already shaping up to be the Year of Data; it’s all about getting your data rivers flowing into a lake, cleaned up and curated for machine learning (ML) […]
Most hospitality marketers define their competition too narrowly — and it’s costing them bookings. They focus on properties that offer similar accommodations or experiences, but travelers don’t make decisions based on industry categories. They care […]
Chapter 1: The Three-Legged Trap Once upon a time in a land not so far away, hotel companies became victims of their own business model. The infamous three-legged stool — owner, operator, brand — seemed […]
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