Ruby Hotels Deploys Shiji’s Property Management System to Improve Operations and the Guest Experience

Submitted Success Story

After a pilot period, Ruby Hotels has implemented Shiji’s next generation property management system, Shiji Enterprise Platform, for all its hotels across the group.

Ruby Hotels has successfully implemented Shiji Enterprise Platform (PMS) from Shiji, the global hospitality technology innovator, across all properties. The collaboration aims to enhance the guest experience and improve operational efficiency by streamlining IT maintenance and security.

Ruby Hotels, recognized for its lean luxury design and great guest service, has built the group around the philosophy of being smart with space, streamlining processes and digitizing systems, to save costs for the hotels and guests.

Shiji Enterprise Platform, built from the ground up with a multi-property architecture, was designed to enhance efficiencies for groups and chains, especially across multiple countries. Functionalities such as advanced security and privacy management, process automations, group guest profile management made the platform ideal for the group. Other features such as central management and configuration, allows the group to open hotels faster, reduces workload for on-property teams so they can concentrate on the guests and strengthen customer loyalty, moving other tasks to group level.

“We are excited to partner with Shiji and implement Shiji Enterprise Platform in our hotels, it supports our lean luxury model and gives us more ways to optimize the guest journey. Shiji’s solutions contribute to our efforts to digitize the guest experience and streamline our operations. With the growth that is already in play for the group, we needed a system that can deal with new hotel openings and fits our geographical roadmap. Shiji is set-up for that.” said Fabian Zellinger, Vice President Corporate Development, Systems & New Ventures of Ruby Hotels.

Ruby Hotels has implemented Shiji Enterprise Platform across all their hotels in Austria, Germany, Switzerland, Netherlands, and the UK. The new hotels in Ireland, and Italy are also being equipped with Shiji Enterprise Platform, an important aspect of the platform is scalability and being able to bring a new hotel live in a matter of hours instead of days.

“Working with such an innovative groupas Ruby Hotels is really an honour for us. The fast growth of the group combined with a true vision for hospitality and using technology as a solution to bring even better service and luxury to the guest is visionary. At Shiji we see technology as the vehicle to enable hotels deliver better guest experience sand Ruby Hotels really does that.” said Wolfgang Emperger, Senior Vice President for Europe, Africa, and the UK & Ireland region at Shiji Group.

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