10.9.2024
Mews, the industry-leading hospitality cloud, has released the Mews Terminal S2 to further transform hotel businesses across food and beverage (F&B) and front desk operations.
The Mews Terminal S2 combines the power and flexibility of an electronic point-of-sale (ePOS) system with the capabilities of a payment terminal. It continues the company’s commitment to accelerate business growth for hoteliers, by providing increased speed, flexibility and ease of use for both staff and guests across all payment touchpoints throughout the stay.
The Mews Terminal S2 fully integrates with Mews POS, with Mews Payments embedded throughout to ensure seamless staff and guest experiences. This enables staff to take orders and process secure payments from the same device anywhere on the property, from front desk room upgrades to poolside drinks.
It also eliminates wasteful trips between tables and fixed terminals and reduces order errors with real-time order transmission, allowing staff to focus on delivering exceptional guest service. Its flexibility and scalability make the solution suitable for both independent and property groups with F&B facilities.
The portable, wireless, hand-held device has a long-life, rechargeable battery, and empowers hoteliers to better manage the flow of busy restaurants and front desks. It can be easily moved to high-traffic areas when necessary, such as the reception desk during check-out times or the restaurant during peak dining hours. This eliminates the need to double up on terminals at each location.
Arctic SnowHotel, a property part of Snowhotel Family, located in Lapland, Finland, was an early adopter of the Mews Terminal S2. The hotel experienced a significant positive impact on operations, with the average time to take orders and payments dropping from five minutes to just one minute.
Suvi Ristiluoma, Head of Restaurant Operations/Human Resources Manager at Snowhotel Family, said: “With the Mews Terminal S2, we’ve been able to provide a more seamless and pleasant experience for our guests, which is exactly what we strive for. It’s simple to use, and our staff love how it speeds up service without compromising on guest interaction.”
Versatile payment options are available, with the ability to split bills, take card or mobile payments, and charge directly to the room. An embedded tipping option makes it easy for guests to reward great service, helping to keep staff happy and engaged.
“Great hospitality is often about simplicity, and the Mews Terminal S2 means hotel and restaurant staff have just one, easy-to-use device to handle the administrative elements of their role,” said Matt Welle, CEO at Mews. “Guests are served faster, staff make fewer mistakes, and hotels can work more efficiently and securely.”
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