By Jeff Zabin, Managing Editor Today, restaurant guest-facing apps are soaring in popularity, automating various types of interactions between diners and restaurants. Self-service kiosks are also gaining ground. These technologies are aimed at reducing friction […]
By Jeff Zabin, Managing Editor What does nirvana look like for a hotelier? It is the idea of a revenue manager gazing into a crystal ball in the form of a revenue management dashboard and […]
By Debbie Carson, Associate Editor Hoteliers at different properties will invariably have different requirements and priorities when it comes to PMS buying considerations. That said, there are a number of expectations that hoteliers across the board are […]
By Jeff Zabin, Managing Editor Hoteliers today face a number of formidable challenges, from the rapid ascent of Airbnb to the onerous pricing structures inflicted by the OTAs. Increasingly, these challenges are impinging on revenues […]
By Debbie Carson, Associate Editor With POS systems accounting for the largest portion of the budget for hotel restaurant IT investments, there is no shortage of related solution providers vying for the attention of prospective […]
By Jeff Zabin, Managing Editor Until recently, the idea of a revenue manager gazing into a crystal ball in the form of a revenue management dashboard and quickly generating precise demand forecasts for every night […]
By Jeff Zabin, Managing Editor Making the business case for upgrading PMS capabilities means projecting the likely return on investment. In projecting ROI, the first question hoteliers should ask is: To what extent will the […]
By Jeff Zabin, Managing Editor With upwards of a hundred solution providers actively developing, marketing and supporting Property Management Systems (PMS), it can be hard to know where to start with the research and evaluation […]
By Jeff Zabin, Managing Editor The Center for Exhibition Industry Research reported a 3.8 percent increase in the exhibition industry’s performance in 2016. According to the “2016 Meetings and Events Forecast” from Carlson Wagonlit Travel […]
By Jeff Zabin, Managing Editor Guest Experience Management encompasses virtually all facets of hotel strategy and operations as well as multiple technology platforms. The following are a few of the key concepts that hoteliers should keep […]
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