The Hotel Communication Network

Viewpoints

Rescuing Room Service with In-Room Tablets

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Room service operations is a real pain in the asset. Current models operate at a loss as guest complaints about long wait times, subpar food, and high prices continue to rise. Despite their displeasure, guests […]

Guest Experience Management

Tablets are the Command Center of the Hotel Room … Not Apps, Not TVs

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Five years ago, Hotel News Now took out its crystal ball and made some trend predictions for 2020. One prediction dealt specifically with the guestroom. According to the 2020 Hotel Trend Report, “guests will be […]

Guest Experience Management

With More Than 80 Percent of Guests Using HCN Tablets, Hoteliers Are Increasing Revenues While Lowering Operational Costs

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While the U.S. economy is experiencing its longest uninterrupted economic expansion in history, some experts are predicting it may end with a recession as soon as next year. If this forecast is true, hoteliers need […]