Seattle-based Guestware offers hoteliers a comprehensive guest response, facilities maintenance and CRM software solution that enables them to collect, manage and report on all guest information in one comprehensive database. This allows hoteliers to enhance operational efficiencies while improving the guest experience.
The solution provider reportedly does business with more than 900 hotels worldwide, including large brands and independent hotels in over 75 countries.
This week, the company announced a new release of its cloud software solution. The latest version adds a number of new features, including reoccurring automatic guest request fulfillment, multi-incident guest request entry and reservation event triggered dispatch. The latest release also expands its Welcome Intelligences® algorithms, which are designed to give hotel managers and staff the automated tools they need to personalize guest’s experiences and, ultimately, increase hotel revenue and profitability.