Guest Experience Management

How Artificial Intelligence Enhances the Guest Experience: Key Research Findings from the Soon-to-be-released Benchmark Report

Voice-activated and text-based personal assistants have became part and parcel of our lives. Smart devices in our pockets and our homes can book appointments for us, monitor our home security, play our favorite music, create […]

Guest Experience Management

From Personalization to Next Generation Booking: Technology Trends Impacting Hotel Loyalty and The Guest Experience

By Doug Gaccione, Executive Vice President, Global Sales & Marketing, Switchfly Staring down 8 years of steady revenue growth, hotels, unlike other travel-sector companies, have earned some “breathing room” to invest in new technology and […]

Guest Experience Management

Sabre Hospitality Launches Its SynXis Enterprise Platform Suite of Next-generation Hotel Solutions

Recognizing that hotel guests today expect personalized experiences across devices and touchpoints,  and eager to expand its market presence in the hotel sector with next-generation cloud platform capabilities, Sabre Hospitality Solutions has announced the rollout […]

Deal Announcements

Hotel Zelos Selects ALICE’s suite of hotel technologies to Streamline Operations and Enhance the Guest Experience

Hotel Zelos, located in San Francisco’s historic Pacific Building in the SOMA district, and a Viceroy Hotel, has reportedly selected ALICE’s suite of hotel technologies to streamline staff operations and enhance the guest experience. Hotel […]

Deal Announcements

Grupo Posadasto Selects ALICE to Manage Staff and Guest Communications For Its Portfolio of 147 Properties

While Grupo Posadas owns and operates nearly 160 hotels and resorts in Mexico’s top tourism destinations, the name may sound only vaguely familiar to travelers. That’s because Posadas, which ranks as the largest hotel operator in Mexico, […]