Starfleet Research, the leading provider of best practices IT research and recommendations for the hospitality industry, today announced the release of The 2019 Smart Decision Guide to Hotel Property Management Systems. It is available (click here to access) for complimentary access for a limited time.
This marks the fifth edition of this popular title, widely regarded as the industry’s most authoritative and comprehensive how-to resource for maximizing success with hotel property management systems and related technologies.
Previous editions of this popular Smart Decision Guide have been downloaded by thousands of senior hotel executives, general managers, revenue managers, IT directors and other decision makers seeking to upgrade their hotel technologies and have served as an invaluable resource. In fact, 92% of hotel executives rated last year’s edition as “valuable” or “very valuable.”
The 2019 edition is completely revised, updated and expanded from previous editions to highlight emerging market and guest behavioral trends and with a focus on recent developments in various areas of technology innovation, including ones related to mobility and personalization. Many of these advances are reflected in the expanded scope of capabilities previously handled either semi-manually or by standalone software programs.
Some systems have evolved to the point that virtually all operations now run automatically — and nearly flawlessly, with minimal risk of human error. Hoteliers everywhere, across all property sizes and categories, are reaping the benefits.
In fact, 81 percent of hoteliers at small and medium sized properties, and 91 percent of those at large, full-service properties, say that upgrading their PMS capabilities within the past 3 years has enabled them to improve overall performance and financial results by a “significant” or “dramatic” measure. For hoteliers who have not yet migrated to a next-generation solution or are looking for ways to enhance the value of their current systems, this Smart Decision Guide offers a roadmap to success, with practical advice for driving continuous performance improvement.
The research is based on data collected from 257 qualified survey respondents. The content was independently produced, providing for unbiased, fact-based information. The underwriters of the new Smart Decision Guide, most whom also participated as underwriters of previous editions, are the following industry leaders: Infor Hospitality, Maestro, Oracle Hospitality, Sabre and SkyTouch Technologies.
