Meliá Hotels Launches Volara to Enable Voice-based Guest Conversations

Meliá's new hotel opens in Punta Cana is the first hotel in the Caribbean and within the Circle by Meliá portfolio to launch Volara and enable voice-based conversations with guests.

Volara has announced that Circle by Meliá, a Meliá Hotels International brand, has selected it to be the voice technology to properties within its international shared vacation membership club.

The new Grand Reserve at Paradisus Palma Real in Punta Cana, Dominican Republic, which opened its doors December 15, is the first hotel in the Caribbean and within the Circle by Meliá portfolio to launch Volara and enable voice-based conversations with guests. The Grand Reserve at Paradisus Palma Real is also the first “home resort” in the Circle by Meliá community, an experience-driven program that transforms travelers vacations with exceptional privileges and infinite memories and strives to personalize every detail to exceed guests’ expectations.

Meliá Hotels International ranks as one of the world’s largest resort hotel chains, as well as Spain’s leading hotel chain. It currently provides more than 370 hotels in 43 countries on 4 continents under its brands: Gran Meliá Hotels & Resorts, Paradisus Resorts, ME by Meliá, Meliá Hotels & Resorts, Innside by Meliá, Sol Hotels & Resorts and TRYP by Wyndham.

Volara provides technology agnostic, conversation management and secure integrations for 98 percent of the hotels using Alexa technology in the United States today. This is first deployment of Volara-powered Alexa devices in the Caribbean. Volara’s patent-pending Accuracy Engine ensures that Circle by Meliá guests will receive the information, recommendations and services they request.

The architecture of Volara’s software enables additional layers of security to ensure that guests’ personal information and conversations remain private, and Circle by Meliá’s proprietary data is also protected and secure. Recording of the guest through the natural language processing technology is never associated with the profile of the guest.

Volera is the only provider of voice-based solutions to the hospitality industry with the Alexa for Business Service Delivery Designation from Amazon and is a launch partner of Alexa for Hospitality. Volara’s proprietary software creates a hotel business tool atop the leading smart speakers and natural language processing platforms.

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