The Inn at Harbor Shores Awarded AAA Four-Diamond Rating After Deploying INTELITY Guest Experience Technology

Submitted Success Story

With the implementation of the INTELITY platform, The Inn increased guest-to-staff connectivity and streamlined its onsite experience.

INTELITY, the provider of the broadest enterprise guest engagement and staff management platform for hospitality, announced today that The Inn at Harbor Shores received AAA’s prestigious Four-Diamond Rating. In early 2019, INTELITY announced that its robust guest engagement and staff management platform launched at the Inn at Harbor Shores, a luxury resort property located on beautiful Lake Michigan.

Harbor Shores is Lake Michigan’s first beach, golf, and waterfront community, located just 90 minutes east of Chicago in Benton Harbor / St. Joseph, Michigan. The community’s central amenity is an 18-hole, public Jack Nicklaus Signature Golf Course which has played host to the KitchenAid Senior PGA Championship. Harbor Shores features a full calendar of events and world-class amenities, including The Inn at Harbor Shores. The hotel features 92 guest rooms with individual balconies and state of the art banquet facilities that can host a small five-person meeting all the way to a 300-person wedding reception.

“We’re ecstatic to receive the AAA Four-Diamond Rating,” said the hotel’s General Manager, Brady Cohen. “With both the increasing demand for guest connectivity and the rating agency standards changing to incorporate tech, we knew that we’d need to update our technology to better serve our guests and reach this achievement. INTELITY allowed us to take a big step forward in our efforts to provide an exceptional guest experience.”

Established as Michigan’s first beach, golf and waterfront destination, the Inn at Harbor Shores has provided guests with extensive amenities and outstanding service throughout its rich history. With the implementation of the INTELITY platform, The Inn increased guest-to-staff connectivity and streamlined its onsite experience. Implementation included guest-facing amenities such as in-room tablets and a mobile app, along with INTELITY’s back-office solution that integrates with the hotel’s existing property management system.

Guests can now use their mobile devices to check-in, enter their room, and interact with staff easily during their stay. This streamlined, tech-enabled model meets the AAA requirement for the Four-Diamond Rating and gives modern guests the digital resources they expect.

“The Inn at Harbor Shores is an exceptional hotel, and we are proud to see them receive this recognition,” said Robert Stevenson INTELITY CEO. “It’s been our pleasure to help them bring cutting-edge technology to their guests and the operations teams. Their willingness to invest in technology resources that serve their guests and provide critical management data and insights demonstrate exactly why they deserve this prestigious award.”

INTELITY is the global provider of the most advanced hospitality technology platform for the hotel, casino, cruise, and luxury residential markets. INTELITY offers its customers comprehensive, fully integrated solutions to better connect and manage guest experience and staff operations, in a single platform. INTELITY has been named the “Official Mobile and In-Room Technology Provider” by Forbes Travel Guide in 2017, 2018, and 2019, and is in use at major hotel groups, including Marriott’s Autograph Collection, Proper Hospitality, Fairmont, and more.

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