3.10.2022
Technology solution provider Venue Butler has launched its one-click taxi booking device for hotels across Chicago. The device empowers hotels across Chicago to simply, seamlessly and safely book taxis for their guests through a simple click of the device. Hotels can use this purpose-built device 100% free with unlimited usage, zero catches or hidden fees. Instead of spending time on the phone or hailing a taxi on the street, it makes it simpler for front desk staff to book taxis for their guests and ultimately supports providing an excellent guest experience.
“Imagine this: a receptionist or concierge is running around checking in a newly arriving guest, picking up the phone to make a new reservation, and making a room key for an existing guest,” said Thomas Kruyne, Managing Director of Venue Butler. “The last thing they want to be doing is picking up the phone to the taxi company or going outside to hail a cab for their guests. That’s where our free taxi booking device comes in. One-click of a button and the taxi is already on its way to their hotel. A minute later the concierge can see the driver’s name and arrival on-screen and tell the guest that their taxi will be there in precisely 5 minutes”.
The device shows up-to-date information on the booking status, the cab driver medallion number, the estimated time of arrival and the driver’s name.
Featuring a compact design and a 2.8” display, concierges can book, track, and cancel taxis for their guests in just one click. The device frees up time for hotels to fully focus on their guests, enables excellent customer service, and enhances the overall guest experience. With Venue Butler, front desk staff can stay on top of their ongoing requests for taxis by having an on-screen overview of all requested, confirmed, on-route and cancelled taxis. As well as providing up-to-date information on the booking status, the device also shows the cab driver medallion number, the estimated time of arrival and the driver’s name. The concierges can write this information down on the provided ‘taxi information cards’ and give it to their guests to ensure that they are getting into a safe, reliable and trustworthy cab.
The device’s built-in sim card provides a 99.9% uptime so that hotels can book taxis around the clock. It comes with the hotel address pre-configured in the device, allowing concierges to book a taxi with one click, without any other input required. What’s more, it’s connected directly with one of Chicago’s largest yellow cab services, providing access to thousands of taxi drivers ready to pick up hotel guests.
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