In the Spotlight

The Real Impact on Guests When Hotels Reduce Services

Over the last decade, labor costs have risen sharply. After the pandemic, labor shortages are plaguing businesses across the world, and the hospitality industry is no exception. Demand for workers has never been higher, yet […]

Spotlight Interviews

Spotlight Interview: Joe Pine, Author, Speaker and Management Advisor

Guest expectations and desires have changed coming out of the pandemic – that’s a no-brainer. But thinking beyond the pent-up demand that’s being released during this present travel recovery period, how do you evolve your […]