12.18.2024
In order to improve customer satisfaction and modernize hotel operations The Fielding Hotel, a historic boutique property located in the heart of London’s Covent Garden, has implemented the mycloud PMS, an innovative cloud-based complete hotel solution with ecosystem, 200 interfaces, and OpenAPI. The move marks a decisive step forward for the 18th-century-inspired property as it embraces advanced technology to optimize efficiency and enhance its services.
Prior to adopting mycloud PMS, The Fielding Hotel managed operations manually and relied on a single online travel agency (OTA) for bookings. By switching to mycloud PMS, the hotel is handling reservations across several channels, optimizing daily operations, and offering seamless guest experiences from any location, all while preserving its standing as a competitively priced destination surrounded by London’s historic icons.
“We’re excited to incorporate mycloud PMS into our operations,” stated Mr. Sajaad Khan, The Fielding Hotel’s General Manager. “This system not only simplifies how we manage bookings and guest services but also ensures we can deliver an outstanding experience that reflects the charm and heritage of our property. Through a system like mycloud PMS, we can expand our outreach across booking platforms and meet customers where they are.”
The Property Management System, Web Booking Engine, and integration with Siteminder for OTA management administration are some of the important modules of the mycloud PMS. These modules enable The Fielding Hotel to expedite check-in and check-out procedures and manage inventory and pricing across different OTAs with ease from anywhere in the world.
This collaboration with The Fielding Hotel highlights the transformative power of cloud-based technology in the hospitality industry,” said Mr. Deepak Chauhan, Vice President at mycloud Hospitality. “We are proud to provide a platform that simplifies operations, enhances guest services, and supports The Fielding Hotel’s commitment to delivering exceptional experiences. In London’s highly competitive market, our solution empowers hoteliers to embrace digital transformation with ease and efficiency
mycloud PMS is trusted by hotels worldwide for its proven record of simplifying operations and elevating guest satisfaction. Thanks to the offering of powerful features like real-time reporting, an intuitive self-learning interface, and integrations with over 200 third-party tools, it allows hoteliers to manage everything from the front desk to get a trial balance with ease. Its design prioritizes simplicity and scalability, making it an invaluable resource for hotels aiming to provide outstanding service while boosting revenue and reducing costs.
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