In the Spotlight

While cleanliness and hygiene have always been important for hospitality businesses, the pandemic has driven customer expectations in these areas—and the standards hotels now need to maintain to address them—to new levels. But implementing and […]

Our fingers are crossed that this summer plays out as forecasted, with a genuine travel recovery scenario leading to big boosts of occupancy for properties big and small, urban and resort, and in all countries […]

Over the last decade, labor costs have risen sharply. After the pandemic, labor shortages are plaguing businesses across the world, and the hospitality industry is no exception. Demand for workers has never been higher, yet […]

Loyalty programs provide a bounty of opportunities for hotels to grow their customer base and better engage with travelers. A recent study shows 77 percent of hoteliers value driving guest loyalty as their No. 1 […]

The next wave of foreign nationals on H-2B Visas are arriving in the U.S. to fill vacant non-agricultural jobs. Some of those workers may choose to fill vacant frontline positions at hotels. While operators are […]

The labor shortages affecting hospitality aren’t likely to go away any time soon. But this need not be an impossible challenge to overcome with the right technology tools at your disposal. For that, there’s no […]

The use of contactless check-in is growing rapidly — guests love the safety and convenience, and hotels love the efficiency, especially with labor so hard to find and keep at the moment. If your hotel […]

Guest satisfaction scores are an industry mainstay, used a general barometer for service quality and the ability to attract more bookings for the hotel. Reviews are also vital for error recovery, fixing perceived faults, addressing […]

Coming out of the pandemic, there are some changes that will slowly subside and others that we are quickly realizing will become permanent fixtures of hotel operations. Per the title, we’re focused on one such […]

Hoteliers have a lot on their plate right now, particularly independently branded properties, so it’s important for operators to have confidence in their teams to deliver exceptional experiences in an efficient manner. Smaller staff pools, […]