In the Spotlight

Mastering the art of upselling is not just about increasing profits; it’s about creating value for guests and elevating their stay to an unforgettable experience.  The following are six tech-enabled upselling techniques that can transform […]

The fact that hotels need to strive for excellence in their swimming pool water management practices — above and beyond simply complying with all regulatory standards — cannot be overstated. It is a non-negotiable aspect […]

As the travel market continues to evolve, with occupancy levels exhibiting extraordinary growth in most major markets around the world, today’s hoteliers are facing an array of challenges in managing their operations efficiently. From guest […]

For a moment, place yourself in your guest’s shoes. You’ve just stepped foot into your hotel lobby, where every detail is meticulously designed for comfort. The ambience is impeccable, the rooms are pristine, and the […]

Every industry has its jargon and its acronyms. For hotel technologists, this is the PMS, CRS, POS, IBE, CRM, BI, AI, ML, PCI, as well as financial KPIs to monitor like GOPPAR, GSS or CPOR. […]

Hotels often face the complex challenge of providing reliable wifi for their guests across large premises. The good news is that, by utilizing a mesh network, hotels can improve connectivity, security and privacy. This can […]

The hotel payment processing experience is ready for a shakeup. Improving payment processing in hotels has been a major barrier for independent operators, and yet the closer payment processes are to a business’ core systems, […]

Despite its fast pace, the hospitality industry has a reputation for being resistant to change when it comes to updating platforms and processes. Many hotels continue to rely on outdated legacy systems that may have […]