In the Spotlight

This article is excerpted with permission from the new research report IoT Security: Best Practices of Top-Performing Hotels and Resorts, independently produced by Starfleet Research, with underwriting support from global cybersecurity leader Palo Alto Networks. The […]

Mastering the art of upselling is not just about increasing profits; it’s about creating value for guests and elevating their stay to an unforgettable experience.  The following are six tech-enabled upselling techniques that can transform […]

The fact that hotels need to strive for excellence in their swimming pool water management practices — above and beyond simply complying with all regulatory standards — cannot be overstated. It is a non-negotiable aspect […]

As the travel market continues to evolve, with occupancy levels exhibiting extraordinary growth in most major markets around the world, today’s hoteliers are facing an array of challenges in managing their operations efficiently. From guest […]

For a moment, place yourself in your guest’s shoes. You’ve just stepped foot into your hotel lobby, where every detail is meticulously designed for comfort. The ambience is impeccable, the rooms are pristine, and the […]

Every industry has its jargon and its acronyms. For hotel technologists, this is the PMS, CRS, POS, IBE, CRM, BI, AI, ML, PCI, as well as financial KPIs to monitor like GOPPAR, GSS or CPOR. […]

Sustainability is a driving force in the hospitality industry, influencing the decisions of both guests and hoteliers. From energy-saving initiatives to digital communication strategies and paperless processes, hotels are implementing various eco-friendly practices to enhance […]

Hotels often face the complex challenge of providing reliable wifi for their guests across large premises. The good news is that, by utilizing a mesh network, hotels can improve connectivity, security and privacy. This can […]

The hotel payment processing experience is ready for a shakeup. Improving payment processing in hotels has been a major barrier for independent operators, and yet the closer payment processes are to a business’ core systems, […]