In the Spotlight

Why Conversational AI Exemplifies the New Era of Hotel Operations

Heading into this past summer’s travel recovery surge, every hotelier knew that labor shortages would be something to contend with, but we largely underestimated the severity of this crisis. In hindsight, the consequences have ranged […]

In the Spotlight

How Hoteliers Can Engage Gen Z Customers with NFT Brand Communities

Lodging companies – full-service hotels, resorts, boutique properties and more – are in the business of providing compelling, once-in-a-lifetime experiences for their guests. And for those properties on the vanguard of meeting customers where they […]

In the Spotlight

5 Reasons Why Hotel Employee Safety Devices are a Must-Have Budget Item

Hoteliers are knee deep preparing 2023 budgets, but until the hospitality industry is back in full swing, many will be looking for ways to short-cut spending. Employee safety, however, is one area of operations that […]

In the Spotlight

Cutting Through the Hotel Hype of the Blockchain, Web3 and the Metaverse

Now that we are firmly in the “crypto winter,” it’s time for a sobering moment on all the promised innovations for hospitality in the blockchain, web3, metaverse and non-fungible tokens (NFTs). While we’re both big […]

In the Spotlight

Five Steps to Next-Generation Fitness Experiences for Hotel Guests

The hotel gym has come, thankfully, a long way from the under-used lonely room  with a few treadmills in the back of the lower level basement. Today fitness facilities in even the most mid-range of […]