In the Spotlight

Investing in Employee Safety Sets the Table for Successful Hotel Reopenings

New threats are making it challenging to reduce risks facing hotel employees. Even with heightened cleaning standards and sanitizing technology, it may be difficult to lure frontline workers – especially housekeepers – back to work. […]

In the Spotlight

Reevaluating Your Hotel Technology in Preparation for a New Normal

The coronavirus pandemic has created an unprecedented level of anxiety and economic uncertainty around the globe, forcing hoteliers to re-examine their fundamental strategies of preparedness, business survival, and technological investment. COVID-19, more than anything before […]

In the Spotlight

How Technology Can Facilitate Social Distancing and Help Hotels Stay Healthy

The global coronavirus pandemic will likely change aspects of the hospitality business forever.  Travelling (especially routine business travel) has always presented challenges to staying healthy – one reason business travelers tend to get sick more […]

Guest Experience Management

Why Viceroy Hotels & Resorts is “All In” with Voice Technology

It’s a new decade — a time when hoteliers are looking at artificial intelligence and voice technologies not as disruptors, but as innovations that will connect them to guests in more meaningful and lasting ways. […]

In the Spotlight

The Facebook Algorithm in 2020: What Hotels & Resorts Need to Know 

It’s no secret that organic Facebook marketing can be a little fickle for anyone with a business account on the platform. We’ve been seeing organic reach decline for more than five years, making it increasingly […]