In the Spotlight

Safety Buttons: A Hotel Reputation Management Imperative

By now you should all have a baseline awareness of the spread of panic buttons and what solutions are available for your hotel. Today’s article is about some hidden consequences that may result from a […]

AI / Robots

Is Your Hotel Budgeting for Voice Technology?

Seventy-nine percent of hoteliers and 45 percent of travel brands reported voice-enabled technology investment plans this year.  Devices from Amazon, Google and Smartbeings are competing for a spot on the bedside table as more and […]

In the Spotlight

Why AI-Powered Hotel Revenue Management Is Taking The Hospitality Industry By Storm

Automation has become the driving force in the evolution of revenue management. Leveraging advances in artificial intelligence and machine learning, the best of today’s solutions make pricing decisions and rate updates automatically. This allows revenue […]

Guest-Facing Technologies

How Hoteliers Can Use Conversational Marketing To Beat the Competition

Much has been said and written about conversational marketing and how future marketers will be required to master this consumer engagement technique in order to be successful. Clearly, the hospitality industry is well-positioned to leverage […]

CRM

Why Low Season Does Not Need to Mean Low Profits for Hoteliers

Property managers have a year-round responsibility to maximize revenue and while it’s happy days during high season, this time of year can be slim pickings for many hoteliers. But it doesn’t have to be this […]