As has been made abundantly clear throughout the trying times of the pandemic, the tech stack is the backbone of hotel operations, enabling lean teams to function productively and keep the property going while still […]
The demand for in-room voice-activated digital assistants continues to grow exponentially, not only for their ability to put safety-critical distance between hotel guests and staff, but because they eliminate physical touchpoints in guestrooms and efficiently […]
As we are all aware, budgeting for 2022 will present some challenges, without a crystal ball we are going to need to use our knowledge to form new ways to plan for our future. While […]
Nothing replaces the human touch, and we’ve yet to see a machine learning messaging app or AI program that can make a customer feel just as confident in a product as a direct interaction with […]
Data security has come under greater scrutiny for all businesses in recent years, with larger fines and penalties being awarded for contemporary data breaches. This issue is only compounding as digital transactions take precedence over […]
The changing landscape within the hospitality industry is creating a significant shift in priorities for hotel owners and security leaders. Evolving risks, including those related to cyber security, liability, compliance, and guest safety, propel the […]
The pent-up demand for leisure travel has materialized this summer as we all contend with a staggered reopening. But come autumn, we’ll hopefully (granted, the surging Delta variant is causing some trepidation) all be “back […]
Hospitality will always be defined by the interactions between frontline associates and hotel guests, which is why face-to-face training and onboarding has always been favored by the industry. Today, as the nation begins down the […]
Finding dedicated workers and retaining them once they are trained has always been a challenge for hospitality, but in the current economic and social climate there is no time to waste on retraining workers only […]
When you think of call centers, your first thoughts may be of elevator music hold tunes, generic pre-recorded dial-in options, and of course, insincere agents. When it comes to properly trained hotel call centers, that could not […]
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