POS Solutions

Four Must-Ask Questions for Buyers of Hotel Restaurant POS Solutions

By Debbie Carson, Associate Editor With POS systems accounting for the largest portion of the budget for hotel restaurant IT investments, there is no shortage of related solution providers vying for the attention of prospective […]

Property Management Systems

Projecting ROI on a Next-Generation Property Management System

By Jeff Zabin, Managing Editor Making the business case for upgrading PMS capabilities means projecting the likely return on investment. In projecting ROI, the first question hoteliers should ask is: To what extent will the […]

Property Management Systems

To Determine Which PMS is the Right Solution, Know Thyself

By Jeff Zabin, Managing Editor With upwards of a hundred solution providers actively developing, marketing and supporting Property Management Systems (PMS), it can be hard to know where to start with the research and evaluation […]

Marketing & Sales Solutions

Hoteliers Should Embrace Technology to Maximize Group Sales Revenue and Improve Their Function Space Businesses

By Jeff Zabin, Managing Editor The Center for Exhibition Industry Research reported a 3.8 percent increase in the exhibition industry’s performance in 2016. According to the “2016 Meetings and Events Forecast” from Carlson Wagonlit Travel […]

Viewpoints

Guest Experience Management: How Well Do You Know Your Guests?

By Jeff Zabin, Managing Editor Guest Experience Management encompasses virtually all facets of hotel strategy and operations as well as multiple technology platforms. The following are a few of the key concepts that hoteliers should keep […]

Revenue Management

Optimizing Revenue Management Involves More than Just Technology

By Jeff Zabin, Managing Editor Every hotelier wants to improve their revenue management capabilities. What not every hotelier may realize, however, is that doing so means more than just implementing the right technology solution and […]

Revenue Management

Picking a Revenue Management Solution Should Not Be a Roll of the Dice

By Jeff Zabin, Managing Editor When it comes to upgrading their revenue management capabilities, hoteliers want to know: Which solution is the right solution? The answer, of course, is: It depends. By asking the right questions, […]

Viewpoints

Guest Experience Management: The Key to Competing in Today’s Market Environment

By Jeff Zabin, Managing Editor Customer Experience Management (CEM) has become the focal point of practically every customer-facing business today. Top-performing companies view CEM as a key point of competitive differentiation. These companies work tirelessly […]